If you haven't been following those caveats all along, Tami, one or both of
your identities may be damaged. Other than replacing both of them with new
identities, you'll have to use this workaround:
http://www.insideoe.com/tips/forceid.htm
With this in place, you will have to choose an identity to open OE. (And
stop using the Switch Identities feature.)
Tami wrote:
I will follow your advice ...
"PA Bear [MS MVP]" wrote:
Do you always adhere to all of the following caveats, Tami?...
General OE Caveats:
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Disable Background Compacting [removed in WinXP SP2] and frequently
perform a manual compact of all OE folders while "working offline". More
at http://www.insideoe.com/files/maintain.htm
- WinXP SP2 only: Do not cancel Automatic Compacting, should it occur,
and
do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place.
- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages), it provides no additional
protection,
and even Symantec says it's not necessary:
QP
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106
--
~PA Bear
Tami wrote:
File/Identities/Manage= no "main" listed. Just under our names.
Thanks
for your help.
"PA Bear [MS MVP]" wrote:
I'm still awaiting your answer to my question, Tami:
Also open File | Identities | Mangage identities: Is one of your
identities named Main Identity?
--
~PA Bear
Tami wrote:
So there's nothing I can do to fix this? Should I try the downloads
I've
seen that are supposed to fix/repair outlook?
"PA Bear [MS MVP]" wrote:
Thank you. Your WinXP SP2 machine is fully patched.
Repost:
Also open File | Identities | Mangage identities: Is one of your
identities
named Main Identity?
--
~PA Bear
Tami wrote:
inetcomm.dll = 6.00.2900.3198
directdb.dll = 6.00.2900.3138
"PA Bear [MS MVP]" wrote:
Open OE Help | about: Tell me what versions of INETCOMM.DLL and
DIRECTDB.DLL are listed in the Files window.
Also open File | Identities | Mangage identities: Is one of your
identities
named Main Identity?
--
Tami wrote:
Using XP. I'm not sure. How do I check that? Thank you.
"PA Bear [MS MVP]" wrote:
Windows version? Is the machine fully patched at Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since
2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Tami wrote:
I use outlook express 6 and sometimes it won't switch
identities.
It
just
"goes away" and I have to reboot before I can get into OE again.
Any
suggestions?