http://www.outlook-tips.net/beginner/resetview.htm - use the second method
if users create custom views as it will only reset the current view; use the
first if they don't normally use custom views as it will remove all the
custom views throughout the mailbox.

If resetting the current view helps a little then stops, use cleanviews
(first method) as it means some other view is corrupted and causing
corruption.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"JD2" wrote in message
...
Hi Diane,

Thank you for your prompt response. We'll certainly delete the forms
cache.
What do you mean by "reset the view on the folder"?

Cheers
JD

"Diane Poremsky {MVP}" wrote:

I believe the first is a "known issue" they are working on but I'm not
sure
if the second part is related. You can do two things that might help -
reset
the view on the folder and delete the forms cache.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:


** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"JD2" wrote in message
...
Dear Outlook gurus,

One of my colleagues is having several issues with Outlook 2003 (and we
have
tried reloading Outlook on her PC, creating new profiles, etc. with no
success).

When she attempts to update a recurring appointment in her manager's
calendar, she often gets a "can't change or can't open" recurring
appointment, but it then allows her in. (I now understand this can be
fixed
by deleting the forms cache, which we will try soon).

But now more maddening is she updates a recurring appointment in her
manager's calendar, which sends an update to the meeting invitees. The
invitees receive the update, they accept the change (and it sends an
email
to
her), but it doesn't update their old calendar entry - and they then
accidentally attend the old meeting time (which is rather embarrassing
for
them!).

Is this second issue related to the first in any way? Any suggestions
why
either of these things are happening? Ideas would be welcomed ...

Cheers
JD2