does the printer use its own fonts? symbols are replaced when the font
doesn't support Unicode.

--
Diane Poremsky [MVP - Outlook]
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"Doug Glancy" wrote in message
...
Windows XP - Exchange 2003 - Outlook 2003

In some cases when a person in our office sends emails to others in our
office and those people then print the email, the apostrophes are replaced
by a string of characters like:

[]$B!G[](B

where [] is the nonprinting character symbol. Something very similar is
printed in place of an arrow symbol. He recently installed a Japanese
language pack. I've checked the Control Panel Language settings and
also the language settings in Outlook and couldn't see anything obviously
wrong. I've also deleted his user profile and reinstalled office, but no
joy.

Any ideas?

Thanks,

Doug