Whether it's Norton, or not, and it very well may be, you will be doing
yourself a favor in getting rid of it.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
done that, nothing is working, i think its a norton problem, and cant get
them in support right now. thanks
--
janet


"PA Bear" wrote:

Delete Temporary Internet Files.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

janh wrote:
hi, brucey, yes, has ATT followed by number. i did the test. i inserted
an
attachment, it was the only option, and i have to open the attachment,
dont
see it unless i open, thanks, hope you can help me, J--
janet


"Bruce Hagen" wrote:

Do the attachments start with ATT followed by a number and .htm, or
just
a
number and .htm?

Do this. Create a new message and Insert, not attach, a graphic and
send
it
to yourself. Can you see the graphic without opening the attachment?
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
hi, im not sure what AVG is, i have norton 360, thanks for your post,
this
is
driving me nuts! J
--
janet


"Bruce Hagen" wrote:

Do the attachments start with ATT#######.htm?

Are you using AVG as an anti-virus?
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
hi, all my emails have an 23940394.htm attachment, all the numbers
are
different, this is just an example. ive tried everything people
have
suggested, went into IE account, and the wording is different under
deleting
files. what am i doing wrong. when i open these attachments, its
the
same
exact wording as the email. i have plain text unclicked. this has
been
doing
this for a couple of months. i have IE 7, and OUT EX 6, thanks for
any
help
--
janet