You should only disable e-mail scanning and leave it disabled. You need the
rest of your AV program, although Norton is not very compatible with Outlook
Express.

Turning e-mail scanning on or off using Norton:
http://service1.symantec.com/SUPPORT...01082921552806

Note that with some programs, you have to uninstall and then reinstall in
custom mode and opt out of e-mail scanning when you see the option. Just
turning it off doesn't always work.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
ouch i was hoping you wouldt say that, i dont like this norton 360, i
disabled it, and it took all day for me to enable it again, grr, is this
something im gonna have to live with? norton does have a nice chat remote
assist
--
janet


"Bruce Hagen" wrote:

Make sure e-mail scanning is disabled in your AV and see if that makes a
difference.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
hi, bruce, im sorry, im not getting this. when i go into OE 6, i can
click
on
WE ISO, but not in IE.
--
janet


"Bruce Hagen" wrote:

Outlook Express message appears blank and has an ATT000XX.txt or an
ATT000XX.htm attachment:
http://support.microsoft.com/?kbid=312351

And from:
http://pages.prodigy.net/michael_santovec/decode.htm

Besides the problem described in this article with temporary files,
Outlook
Express may have a blank message if Internet Explorer is set at View,
Encoding to Auto-Select. If so, disable the Auto-Select in Internet
Explorer
and choose instead Western European (ISO). If your program has an
option
to
read HTML messages in Plain Text, the HTML version of the message may
appear
as an ATT0001.HTM attachment (the number may vary).
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
hi, brucey, yes, has ATT followed by number. i did the test. i
inserted
an
attachment, it was the only option, and i have to open the
attachment,
dont
see it unless i open, thanks, hope you can help me, J--
janet


"Bruce Hagen" wrote:

Do the attachments start with ATT followed by a number and .htm, or
just
a
number and .htm?

Do this. Create a new message and Insert, not attach, a graphic and
send
it
to yourself. Can you see the graphic without opening the
attachment?
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
hi, im not sure what AVG is, i have norton 360, thanks for your
post,
this
is
driving me nuts! J
--
janet


"Bruce Hagen" wrote:

Do the attachments start with ATT#######.htm?

Are you using AVG as an anti-virus?
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"janh" wrote in message
...
hi, all my emails have an 23940394.htm attachment, all the
numbers
are
different, this is just an example. ive tried everything
people
have
suggested, went into IE account, and the wording is different
under
deleting
files. what am i doing wrong. when i open these attachments,
its
the
same
exact wording as the email. i have plain text unclicked. this
has
been
doing
this for a couple of months. i have IE 7, and OUT EX 6,
thanks
for
any
help
--
janet