I find that response hard to accept. When you open the Registry Editor, try
first navigating to the root folder (called "My Computer") and then click on
the menu, Edit followed by Find and insert as search criteria "Identit"
without the quotation marks. Be aware it may take some time to complete,
but you should be able to find the key(s) involved. (F3) will take you the
next key meeting the same criteria since there are several. Please reply
with a listing of the key(s) you are able to find.

Of course if you have used some type of registry cleaner, then all bets are
off since no one can tell what damage you may have done to your computer
that you might only be able to repair by a complete format and reinstall of
your operating sytem.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Kevin Bean" wrote in message
...
Jim, I only have 1 account on this PC (name: 'Kevin Bean' - administrator
account), which is my personal/home PC. The only other account is the
Guest account, which is turned off.

There is no 'identities' key at 'HKEY_CURRENT_USER\Identities\{numeric
ID}\Software\Microsoft\Outlook Express\5.0'.

I suspect that the problem is caused by a configuration error, but have
not been able to establish how to rectify the problem.

Kevin.



"Jim Pickering" wrote in message
...
How many accounts have you created on this computer? Do you find an
Identities key in the registry at this location:
Is this your personally owned computer? Or is it one you've been
using at work? If at work, you should always consult with your IT
personnel prior to making any changes. The options we recommend in these
newsgroups are generally only related to the home user.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.