How close is it Microsoft to fixing this issue. This problem only exists in
shared inboxes. My staff has ownership of the shared inbox, but gets the
same error when right clicking the the category.

"Joseph Zons" wrote:

We have a similar approach here, and get this message all of the time. I
have searched and see no type of solution yet from Microsoft. The "old"
technotes out there referencing Office 2003 or 2000 are ineffective on this
issue.

Strange thing here is that one of our support guys does not see this error
at all, so perhaps this has to do with an Outlook setting that may be
affected by the user's PC settings.

This only happens to me when using the shared mailbox. When using my own
Inbox, i can right mouse click and Categorize just fine....

Joe

"Ambroise Nève" wrote:

Hi all,

We're using a shared mailbox for our support team. Each of us has a specific
color (category) and we mark all incoming mail with our color to have a
quick view of which mail are handled or not.

In some cases (randomly, mostly when we are at the office, rarely during the
night when nobody works) we get the "Could not open item. Try again" error
message when we click on the category box next to the message in the message
list.

In this case, when we open the mail and add the catetgory then escape, it
works just fine...

So we can add the category, but sometimes we have to open the mail instead
of doing it straight from the message list.

Any ideas?

Thanks,

Ambroise
http://www.alacrity.be