Thank you for your time, Diane. I'm afraid it didn't work.

Any instructions you can point me to for *completely* uninstalling Outlook
2003 (and probably mail profiles/users, etc.)? I'm not afraid of Regedit if
need be.

Maybe I need to start from scratch.

"Diane Poremsky" wrote:

try deleting extend.dat - http://www.slipstick.com/config/backup2007.asp#xp
for the location (it’s the same location for all versions of outlook)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"John Ciccone" wrote in message
...
From the "What is it now?" files comes this when running OL 2003:

"Please wait while Windows configures Microsoft Office Standard edition
2003. Gathering required information". Goes through

"'C:\Users\John Surname\AppData\Roaming\Microsoft\AddIns\outlvba.d ll' is
not
a valid Office Add-in." The aforementioned directory is empty.

This happens every time I run OL. Actually, both dlg boxes twice. I've
uninstalled, reinstalled, deleted/added mail profiles, etc. etc.

See nothing in the KB (that I understand anyway).