Are you using a spam program? That can cause it as well.
In many cases, just turning off e-mail scanning isn't enough. You need to
uninstall the program and reinstall in Custom Mode and opt out of e-mail
scanning during the installation.
That said, you would be better served if you got rid of Norton completely.
I would suggest either Avast, (freeware), or NOD32, (not free).
In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.
Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.
Avast:
http://www.avast.com/eng/download-avast-home.html
NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"rogeepete" wrote in message
...
Bruce: Soon after writing my thanks to you, the problem returned.
I now have both incoming and outgoing email scanning in Norton AV turned
off, and still can't send or receive OE messages.
Just before I said thanks, I saw that my inbox then included all of the
backed up messages and I thought all was well, but now it's back to square
one. You mentioned more detail on error messages. I told you about the
first two messages. Now there is a third that comes up about being timed
out:
this is it - "A time out occured while communicating with the server.
Account'incoming verizon.net'server
= 'incoming verizon.net' protocol POP3 port110, secure (SSL) No error
number 0X800CC19
I appreciate your staying with me on this one
--
Roger
"Bruce Hagen" wrote:
You're welcome. Glad you got it working.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"rogeepete" wrote in message
...
Bruce:
Thanks a bunch...I got into my Norton AV, turned off the incoming email
scanning, and now I'm back in business with OE.
I know that I am near the bottom rung of the ladder in computer
literacy
among those who come to this Microsoft Support thing for help.. I do
want
to
thank all of you for your continued help
--
Roger
"Bruce Hagen" wrote:
That is the entire message? No error numbers? Try this:
Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"rogeepete" wrote in message
...
When I click on my OE icon from the desktop, I get into the Inbox
ok.
But,
when I click on Send/Receive, this is what comes up: "Connecting to
incoming
verizon.net"
- Connected - under Task, I see Check for new messageson incoming
ver----
with the status shown as executing.
After a minute looking at this error message, another comes up: Your
POP3
server has not responded in 60 seconds...would you like to wait
another
60
seconds for the server to respond?
Below this, I see Account: incoming verizon.net and Server: incoming
verizon.net and then I have a choice of Wait, or Stop.
I hope the above is helpful and I appreciate your reply.
Roger
--
Roger
"Bruce Hagen" wrote:
Please post the entire error message. Otherwise we have no idea.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"rogeepete" wrote in message
...
I have been using OE. Now I can't get new messages into my Inbox.
Verizon
(ISP)
tells me this is an OE issue. I can get messages in Verizon's e
mail
site,
but I want
to continue to use OE. In OE, I get an error message about POP3,
etc.
Where do I start to fix this? Thanks for the help
--
Roger