Fitz, my apologies at the type of response(s) you are getting from Russ. This is not user error and his (lack of) attempt to help should not be implying that it is.

This is a known issue in which the 'display as' value for email addresses does not comform to the user-established preferences for sorting contacts.

There's not a fix yet for it and contrary to Russ's claim that nobody can reproduce it, everyone else is having the same problem.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com