Have the user add that folder to Public Folder/Favorites in order to get an unread count on that folder.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Cranston" wrote in message ...
Is there a way to have the number of messages in a public folder displayed
in the folder list, similar to the way Outlook displays the number of
messages (or new messages) in a folder? I would like to have a public
e-mail folder for our support personnel where all support e-mails will be
delivered. Then the person will move the e-mail from the public folder to
their own folders. However, unless you are looking at the public folder you
don't know if anything is in it.