I'm using Outlook 2003 in a Windows XP HE environment. Out of curiosity when
I first installed it, I added Business Contact Manager but I've only read
bits and pieces and have never used the features.



Over the years - from Outlook version to version - I've developed a list of
categories that are displayed in the "Contacts" view when I select the
Contacts folder. Strangely, when I attempt to assign a category on the
bottom of a new Contact record, the window that pops up doesn't contain all
43 categories but only 24 of the old and 18 new that I never added; they
appear to be Business Contact Manager related (Customer, International, Key
Customer etc.)



Q1) Did something not merge correctly? What caused this?

Q2) Should I merely add the 24 "old" categories to the Master Category
List that crops up when I attempt to assign a contact record to a category?

Were some of those 43 categories you used before NOT in the Master Category
List before you installed BCM? Categories can be created on the fly and they
will not appear on the Master Category List unless you put them there...

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"John Gregory" wrote:

I'm using Outlook 2003 in a Windows XP HE environment. Out of curiosity when
I first installed it, I added Business Contact Manager but I've only read
bits and pieces and have never used the features.



Over the years - from Outlook version to version - I've developed a list of
categories that are displayed in the "Contacts" view when I select the
Contacts folder. Strangely, when I attempt to assign a category on the
bottom of a new Contact record, the window that pops up doesn't contain all
43 categories but only 24 of the old and 18 new that I never added; they
appear to be Business Contact Manager related (Customer, International, Key
Customer etc.)



Q1) Did something not merge correctly? What caused this?

Q2) Should I merely add the 24 "old" categories to the Master Category
List that crops up when I attempt to assign a contact record to a category?

That's something I hadn't thought of; could the BCM installation have
knocked off some of the 43 categories and left only 24 that are now common?
I don't know. What's more, I don't really know if this problem existed prior
to the installation and I simply didn't notice. Your comment that categories
can be created on the fly but not gain addition to the master list makes me
think that that is more than likely what has happened. That being the case,
the simplest solution would be to merely add to the master what is missing.

I probably would have made that addition and thought nothing more of the
issue had I not attempted to download the latest update to BCM; the SP1 I
believe. It won't install. My error log bears this message:
Error Faulting application businesscontactmanager-kb83988
1-fullfile-enu.exe, version 5.0.2920.0, faulting module kmw_dll.dll, version
6.11.4.1, fault address 0x00002fc8.

Reading the forum on BCM, I picked up on reading another log that gave me a
clue to what's happening.... though I don't know how to diagnose it further.
The line from the logs that I think is significant a

2005-06-02 23:22:18 - ? [131] SQLAgent$MICROSOFTBCM service stopping due to
a stop request from a user, process, or the OS...



2006-03-22 16:05:58.29 server SQL Server terminating because of system
shutdown.



I'm not shutting down any system. But I think I'm supposed to be configured
to another server for BCM to run properly and I'm fairly confident that's
not done unless it was done automatically during the initial installation.
All I know for sure at this point is the update won't update.



Thank you for your help, Jocelyn.






"Jocelyn Fiorello [MVP - Outlook]"
om wrote in message
...
Were some of those 43 categories you used before NOT in the Master
Category
List before you installed BCM? Categories can be created on the fly and
they
will not appear on the Master Category List unless you put them there...

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply
only to the newsgroup to preserve the message thread. ***


"John Gregory" wrote:

I'm using Outlook 2003 in a Windows XP HE environment. Out of curiosity
when
I first installed it, I added Business Contact Manager but I've only read
bits and pieces and have never used the features.



Over the years - from Outlook version to version - I've developed a list
of
categories that are displayed in the "Contacts" view when I select the
Contacts folder. Strangely, when I attempt to assign a category on the
bottom of a new Contact record, the window that pops up doesn't contain
all
43 categories but only 24 of the old and 18 new that I never added; they
appear to be Business Contact Manager related (Customer, International,
Key
Customer etc.)



Q1) Did something not merge correctly? What caused this?

Q2) Should I merely add the 24 "old" categories to the Master
Category
List that crops up when I attempt to assign a contact record to a
category?

Unfortunately I don't use BCM so I won't be much help with diagnosing the
error -- I hope someone on the BCM forum will be able to solve that one for
you. Good luck!

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"John Gregory" wrote:

That's something I hadn't thought of; could the BCM installation have
knocked off some of the 43 categories and left only 24 that are now common?
I don't know. What's more, I don't really know if this problem existed prior
to the installation and I simply didn't notice. Your comment that categories
can be created on the fly but not gain addition to the master list makes me
think that that is more than likely what has happened. That being the case,
the simplest solution would be to merely add to the master what is missing.

I probably would have made that addition and thought nothing more of the
issue had I not attempted to download the latest update to BCM; the SP1 I
believe. It won't install. My error log bears this message:
Error Faulting application businesscontactmanager-kb83988
1-fullfile-enu.exe, version 5.0.2920.0, faulting module kmw_dll.dll, version
6.11.4.1, fault address 0x00002fc8.

Reading the forum on BCM, I picked up on reading another log that gave me a
clue to what's happening.... though I don't know how to diagnose it further.
The line from the logs that I think is significant a

2005-06-02 23:22:18 - ? [131] SQLAgent$MICROSOFTBCM service stopping due to
a stop request from a user, process, or the OS...



2006-03-22 16:05:58.29 server SQL Server terminating because of system
shutdown.



I'm not shutting down any system. But I think I'm supposed to be configured
to another server for BCM to run properly and I'm fairly confident that's
not done unless it was done automatically during the initial installation.
All I know for sure at this point is the update won't update.



Thank you for your help, Jocelyn.






"Jocelyn Fiorello [MVP - Outlook]"
om wrote in message
...
Were some of those 43 categories you used before NOT in the Master
Category
List before you installed BCM? Categories can be created on the fly and
they
will not appear on the Master Category List unless you put them there...

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply
only to the newsgroup to preserve the message thread. ***


"John Gregory" wrote:

I'm using Outlook 2003 in a Windows XP HE environment. Out of curiosity
when
I first installed it, I added Business Contact Manager but I've only read
bits and pieces and have never used the features.



Over the years - from Outlook version to version - I've developed a list
of
categories that are displayed in the "Contacts" view when I select the
Contacts folder. Strangely, when I attempt to assign a category on the
bottom of a new Contact record, the window that pops up doesn't contain
all
43 categories but only 24 of the old and 18 new that I never added; they
appear to be Business Contact Manager related (Customer, International,
Key
Customer etc.)



Q1) Did something not merge correctly? What caused this?

Q2) Should I merely add the 24 "old" categories to the Master
Category
List that crops up when I attempt to assign a contact record to a
category?