I recently acquired a MS Exchange mailbox from my email hosting company and
set up wireless Blackberry synchronization. Everything went smoothly except
that my Outlook Contacts are not in my new Outlook profile files. Blackberry
tech support made me wipe everything off the Blackberry during the setup
process. I have exported the contacts from the old file into a .csv file and
imported them into the new profile. I also tried to export to a .pst file.
After importing I can see my contacts but when composing a new email I don't
see them when I click on the "To" button to call up my address book. I
looked in the properties and the box is checked to generate Exchange views.
They are also not synchronizing with my Blackberry. I do have a backup for
the Blackberry made with the Blackberry desktop manager but I can't access
this because the Blackberry is set to sync wirelessly now. I don't know how
often the sync occurs so I have waited more then 24 hours to see if the
contacts showed up on the Blackberry. What have I done wrong?

atreolo wrote:

After importing I can see my contacts but when composing a new email
I don't see them when I click on the "To" button to call up my
address book.

Are they in your Contacts folder? If so, right-click that folder, choose
Properties, select the Outlook Address Book tab, and check the box labeled
"Show this folder as an e-mail Address Book". Click OK. Stop and restart
Outlook.
--
Brian Tillman [MVP-Outlook]

"Brian Tillman" wrote:

atreolo wrote:

After importing I can see my contacts but when composing a new email
I don't see them when I click on the "To" button to call up my
address book.

Are they in your Contacts folder? If so, right-click that folder, choose
Properties, select the Outlook Address Book tab, and check the box labeled
"Show this folder as an e-mail Address Book". Click OK. Stop and restart
Outlook.
--
Brian Tillman [MVP-Outlook]

I already looked there. That box is checked. Can you think of anything else?

Thanks

atreolo wrote:

I already looked there. That box is checked. Can you think of
anything else?

Importing usually fails to resolve addresses and if the addresses aren't
resolved, they won't show in the Address Book view. Open a contact that's
now showing and reenter the mail address. Save the contact. Open the
Address Book. Does it show now?
--
Brian Tillman [MVP-Outlook]

Brian Tillman wrote:

Open a contact that's now showing and reenter the mail address.

Should read "Open a contact that's NOT showing..."
--
Brian Tillman [MVP-Outlook]