I'm not sure I would agree with your assumption that the "only file the
phone changes" is the notebook. That's placing far more confidence in your
sync software than it deserves. You might have a better explanation for what
has corrupted your data file, but from where I sit, sync software is the
number one suspect. Anyone who is running syncs against their file should be
backing that file up daily.
Have you tried repairing your file?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
I do do frequent backups Russ, but the computer on which I have the problem
does not get its contact data via sync. It contains the master data file
and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that computer
doesn't suffer experience the problem.

"Russ Valentine [MVP-Outlook]" wrote:

Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
Sorry Russ, my contacts are located on my personal computer. The way
the
data
gets to my notebook is I sync my phone with my desktop computer and
then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

"Russ Valentine [MVP-Outlook]" wrote:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we
know
your
Outlook Address Book Service and profile are OK. That narrows the
problem
down to your Contacts Folder which is why I need the answer to rest of
my
inquiry.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
I did create a new profile with a unique name. I'm not certain what
you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact
showed
up
in
the address book. When I tried to author a new email and clicked on
the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it
must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


"Russ Valentine [MVP-Outlook]" wrote:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in
this
profile? Are you running against a local data file or Exchange
Server?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

"Russ Valentine [MVP-Outlook]" wrote:

Reinstalling won't help a thing. Also, Outlook 2007 retains a
bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
For some reason when I try to reply to, forward or create a
new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have
to
go
to
the
Task manager and terminate the program. The same thing happens
if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing
contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the
software
which
may
or
may not fix the problem?

Thanks!

I really appreciate all the suggestions, but I'm not certain if I understand
the data file being the prime suspect. The reason I say this is because of
what I responded earlier. I created an entirely new profile which contained
no contact or address book entries and it still crashed when trying to access
the contacts. Regarding repairing the file, the only repair tool I find from
Microsoft is to repair a pst file and not a bcm file. In the case of the new
profile I created I made the one test entry into the Business Contact Manager
and this populated the address book. As I said earlier I do make regular
backups of the Business Contact Manager, but I have not tried using the
backed file since the new profile didn't didn't solve the problem and it was
a new pst and bcm and still crashed.

"Russ Valentine [MVP-Outlook]" wrote:

I'm not sure I would agree with your assumption that the "only file the
phone changes" is the notebook. That's placing far more confidence in your
sync software than it deserves. You might have a better explanation for what
has corrupted your data file, but from where I sit, sync software is the
number one suspect. Anyone who is running syncs against their file should be
backing that file up daily.
Have you tried repairing your file?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
I do do frequent backups Russ, but the computer on which I have the problem
does not get its contact data via sync. It contains the master data file
and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that computer
doesn't suffer experience the problem.

"Russ Valentine [MVP-Outlook]" wrote:

Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
Sorry Russ, my contacts are located on my personal computer. The way
the
data
gets to my notebook is I sync my phone with my desktop computer and
then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

"Russ Valentine [MVP-Outlook]" wrote:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we
know
your
Outlook Address Book Service and profile are OK. That narrows the
problem
down to your Contacts Folder which is why I need the answer to rest of
my
inquiry.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
I did create a new profile with a unique name. I'm not certain what
you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact
showed
up
in
the address book. When I tried to author a new email and clicked on
the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it
must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


"Russ Valentine [MVP-Outlook]" wrote:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in
this
profile? Are you running against a local data file or Exchange
Server?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

"Russ Valentine [MVP-Outlook]" wrote:

Reinstalling won't help a thing. Also, Outlook 2007 retains a
bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
For some reason when I try to reply to, forward or create a
new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have
to
go
to
the
Task manager and terminate the program. The same thing happens
if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing
contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the
software
which
may
or
may not fix the problem?

Thanks!

How nice of you finally to tell us you were using BCM and not Outlook. Did
you think we were mind readers? Post in a BCM group.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
I really appreciate all the suggestions, but I'm not certain if I
understand
the data file being the prime suspect. The reason I say this is because
of
what I responded earlier. I created an entirely new profile which
contained
no contact or address book entries and it still crashed when trying to
access
the contacts. Regarding repairing the file, the only repair tool I find
from
Microsoft is to repair a pst file and not a bcm file. In the case of the
new
profile I created I made the one test entry into the Business Contact
Manager
and this populated the address book. As I said earlier I do make regular
backups of the Business Contact Manager, but I have not tried using the
backed file since the new profile didn't didn't solve the problem and it
was
a new pst and bcm and still crashed.

"Russ Valentine [MVP-Outlook]" wrote:

I'm not sure I would agree with your assumption that the "only file the
phone changes" is the notebook. That's placing far more confidence in
your
sync software than it deserves. You might have a better explanation for
what
has corrupted your data file, but from where I sit, sync software is the
number one suspect. Anyone who is running syncs against their file should
be
backing that file up daily.
Have you tried repairing your file?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
I do do frequent backups Russ, but the computer on which I have the
problem
does not get its contact data via sync. It contains the master data
file
and
this is synced to the the phone and then synced to my notebook from the
phone. The only file the phone changes is the notebook and that
computer
doesn't suffer experience the problem.

"Russ Valentine [MVP-Outlook]" wrote:

Oh, ick. There's the problem. Your data file is corrupt. Relying on
sync
software to maintain your data is unwise. I trust you back up your
data
frequently?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
Sorry Russ, my contacts are located on my personal computer. The way
the
data
gets to my notebook is I sync my phone with my desktop computer and
then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

"Russ Valentine [MVP-Outlook]" wrote:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we
know
your
Outlook Address Book Service and profile are OK. That narrows the
problem
down to your Contacts Folder which is why I need the answer to rest
of
my
inquiry.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
I did create a new profile with a unique name. I'm not certain
what
you
mean
by "Does the Outlook Address Book Service appear correctly..."
The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact
showed
up
in
the address book. When I tried to author a new email and clicked
on
the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it
must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no
advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


"Russ Valentine [MVP-Outlook]" wrote:

When you created the new profile, did you do so from scratch
with a
unique
name? Does the Outlook Address Book Service appear correctly in
this
profile? Are you running against a local data file or Exchange
Server?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
Thanks Russ for the suggestion. I created a new profile, but
the
same
problem
occurs with the new profile.

"Russ Valentine [MVP-Outlook]" wrote:

Reinstalling won't help a thing. Also, Outlook 2007 retains a
bug
that
prevents you from repairing the address service. Creating a
new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote
in
message
...
For some reason when I try to reply to, forward or create a
new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I
have
to
go
to
the
Task manager and terminate the program. The same thing
happens
if
I
try
clicking on the address book in the message window. I can
open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing
contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the
software
which
may
or
may not fix the problem?

Thanks!