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#1
May 23rd 07, 08:31 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
I have completed an upgrade from XP Pro to Vista Business.
Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max 
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#2
May 23rd 07, 09:28 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
You cannot upgrade an entire Microsoft operating system and expect Outlook
to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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#3
May 23rd 07, 11:20 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
Hi Russ
Thank you for the response. But I can't open Outlook 2003 and do anything with it, I have deleted Outlook 2003 and reloaded it to see if that would solve my problem but I still received exactly the same message via opening Outlook 2003 and via control panel as stated below. Please tell me what blindingly obvious action I should take as I am about to replace Vista Business with the working XP Pro as I need my Outlook records. Regards Max "Russ Valentine [MVP-Outlook]" wrote: You cannot upgrade an entire Microsoft operating system and expect Outlook to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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#4
May 23rd 07, 11:28 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
Hi Russ
I thought that I should make it clear that all my email addresses, POP3, smtp, passwords did successfully transfer from XP Pro/Outlook 2003 to Vista Business/ Outlook 2003. I hope that helps in your review. Regards Max "Russ Valentine [MVP-Outlook]" wrote: You cannot upgrade an entire Microsoft operating system and expect Outlook to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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#5
May 24th 07, 02:27 AM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
Reinstalling Outlook never helps. You don't need to open Outlook. You need
to create a new profile. http://support.microsoft.com/default...roduct=out2003 -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... Hi Russ Thank you for the response. But I can't open Outlook 2003 and do anything with it, I have deleted Outlook 2003 and reloaded it to see if that would solve my problem but I still received exactly the same message via opening Outlook 2003 and via control panel as stated below. Please tell me what blindingly obvious action I should take as I am about to replace Vista Business with the working XP Pro as I need my Outlook records. Regards Max "Russ Valentine [MVP-Outlook]" wrote: You cannot upgrade an entire Microsoft operating system and expect Outlook to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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#6
May 24th 07, 02:33 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
Hi Russ
Please email me your postal address via ebay so that I can send you a small thank you for your help. The KISS suggestion was perfect, I had assumed that because I could see my old Outlook 2003 profile that everything was there and working. Now I have learnt never to assume. http://cgi.ebay.co.uk/Accident-Kit-n...QQcmdZViewItem "Russ Valentine [MVP-Outlook]" wrote: Reinstalling Outlook never helps. You don't need to open Outlook. You need to create a new profile. http://support.microsoft.com/default...roduct=out2003 -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... Hi Russ Thank you for the response. But I can't open Outlook 2003 and do anything with it, I have deleted Outlook 2003 and reloaded it to see if that would solve my problem but I still received exactly the same message via opening Outlook 2003 and via control panel as stated below. Please tell me what blindingly obvious action I should take as I am about to replace Vista Business with the working XP Pro as I need my Outlook records. Regards Max "Russ Valentine [MVP-Outlook]" wrote: You cannot upgrade an entire Microsoft operating system and expect Outlook to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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#7
May 24th 07, 09:08 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
I think most people assume that an upgrade procedure that Microsoft supports
would leave their programs intact. Sadly, Outlook has always been an exception to that assumption. For years I've been trying to think of a reason why that behavior is excusable or tolerable. I still can't think of one. No need for gifts. Your thanks is enough. Nice thought, though. -- Russ Valentine [MVP-Outlook] "Max" wrote in message news  Hi Russ Please email me your postal address via ebay so that I can send you a small thank you for your help. The KISS suggestion was perfect, I had assumed that because I could see my old Outlook 2003 profile that everything was there and working. Now I have learnt never to assume. http://cgi.ebay.co.uk/Accident-Kit-n...QQcmdZViewItem "Russ Valentine [MVP-Outlook]" wrote: Reinstalling Outlook never helps. You don't need to open Outlook. You need to create a new profile. http://support.microsoft.com/default...roduct=out2003 -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... Hi Russ Thank you for the response. But I can't open Outlook 2003 and do anything with it, I have deleted Outlook 2003 and reloaded it to see if that would solve my problem but I still received exactly the same message via opening Outlook 2003 and via control panel as stated below. Please tell me what blindingly obvious action I should take as I am about to replace Vista Business with the working XP Pro as I need my Outlook records. Regards Max "Russ Valentine [MVP-Outlook]" wrote: You cannot upgrade an entire Microsoft operating system and expect Outlook to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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#8
May 24th 07, 11:08 PM
posted to microsoft.public.outlook.contacts
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"Your personal address book could not be opened"
Hi Russ
Very many thanks, I realy appreciate your support. Regards Max "Russ Valentine [MVP-Outlook]" wrote: I think most people assume that an upgrade procedure that Microsoft supports would leave their programs intact. Sadly, Outlook has always been an exception to that assumption. For years I've been trying to think of a reason why that behavior is excusable or tolerable. I still can't think of one. No need for gifts. Your thanks is enough. Nice thought, though. -- Russ Valentine [MVP-Outlook] "Max" wrote in message news Hi Russ Please email me your postal address via ebay so that I can send you a small thank you for your help. The KISS suggestion was perfect, I had assumed that because I could see my old Outlook 2003 profile that everything was there and working. Now I have learnt never to assume. http://cgi.ebay.co.uk/Accident-Kit-n...QQcmdZViewItem "Russ Valentine [MVP-Outlook]" wrote: Reinstalling Outlook never helps. You don't need to open Outlook. You need to create a new profile. http://support.microsoft.com/default...roduct=out2003 -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... Hi Russ Thank you for the response. But I can't open Outlook 2003 and do anything with it, I have deleted Outlook 2003 and reloaded it to see if that would solve my problem but I still received exactly the same message via opening Outlook 2003 and via control panel as stated below. Please tell me what blindingly obvious action I should take as I am about to replace Vista Business with the working XP Pro as I need my Outlook records. Regards Max "Russ Valentine [MVP-Outlook]" wrote: You cannot upgrade an entire Microsoft operating system and expect Outlook to work without at least creating a new Outlook profile from scratch. -- Russ Valentine [MVP-Outlook] "Max" wrote in message ... I have completed an upgrade from XP Pro to Vista Business. Outlook 2003 will not open and states the above message. Retry - no result Cancel - Outlook 2003 closes So I went to Control Panel, Mail, Email accounts and the same message was displayed. Outlook 2003 worked perfectly in XP Pro but now I can't find a way in. Please help Max
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