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#1
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Outlook 2K contacts as address book showing blank
I have a PC running Win 2K and Office/Outlook 2K and the contacts are no
longer displaying as an address book. It appears that Outlook is seeing the contacts but is not showing them in the address book window correctly. When the address book is opened and contacts selected the window where they should be listed is blank white, however the scroll bar on the right is small and pulled all the way to the bottom of the bar. It can be moved up and down but nothing ever appears in the window. The contacts display fine in both the contacts window and through OWA. I have tried the following without any change: -Removed the OAB setting from the contacts and re-added it. -Removed the OAB service and reinstalled it verifying that the contacts OAB box is checked. -Created a new Outlook profile and once again verified the OAB settings. I have added an old pab that was originally used to create the contacts listing and the addresses show correctly in the address book. I have not yet tried exporting the contacts, deleting the entire contents and importing them back. This mailbox does have wireless synch via a RIM server to a blackberry handheld that is aynching and displaying contacts correctly. Is it possible that there is a corrupt entry in the contacts that is causing everything else to be blanked out in the address book or anything else that I could be missing? Thanks. |
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#2
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Outlook 2K contacts as address book showing blank
Either you are not displaying the correct Contacts Folder in the address
book or that folder's Contacts do not have valid, resolved electronic addresses. Make sure you are displaying the correct Contact Folder in the Address Book view. Create a new Contact from scratch in that folder and make sure its electronic address resolves. See if that Contact appears. -- Russ Valentine [MVP-Outlook] "Chards" wrote in message ... I have a PC running Win 2K and Office/Outlook 2K and the contacts are no longer displaying as an address book. It appears that Outlook is seeing the contacts but is not showing them in the address book window correctly. When the address book is opened and contacts selected the window where they should be listed is blank white, however the scroll bar on the right is small and pulled all the way to the bottom of the bar. It can be moved up and down but nothing ever appears in the window. The contacts display fine in both the contacts window and through OWA. I have tried the following without any change: -Removed the OAB setting from the contacts and re-added it. -Removed the OAB service and reinstalled it verifying that the contacts OAB box is checked. -Created a new Outlook profile and once again verified the OAB settings. I have added an old pab that was originally used to create the contacts listing and the addresses show correctly in the address book. I have not yet tried exporting the contacts, deleting the entire contents and importing them back. This mailbox does have wireless synch via a RIM server to a blackberry handheld that is aynching and displaying contacts correctly. Is it possible that there is a corrupt entry in the contacts that is causing everything else to be blanked out in the address book or anything else that I could be missing? Thanks. |
#3
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Outlook 2K contacts as address book showing blank
Thanks Russ. I have verified that 90% of the contacts have resolved email
addresses and have also tried adding my own email from the GAL with the resolved email address. None of the addresses show up at all, it is the same result: a blank window with an active scroll bar. I think I am going to try exporting them all, clearing the contacts folder and then importing them back in. "Russ Valentine [MVP-Outlook]" wrote: Either you are not displaying the correct Contacts Folder in the address book or that folder's Contacts do not have valid, resolved electronic addresses. Make sure you are displaying the correct Contact Folder in the Address Book view. Create a new Contact from scratch in that folder and make sure its electronic address resolves. See if that Contact appears. -- Russ Valentine [MVP-Outlook] "Chards" wrote in message ... I have a PC running Win 2K and Office/Outlook 2K and the contacts are no longer displaying as an address book. It appears that Outlook is seeing the contacts but is not showing them in the address book window correctly. When the address book is opened and contacts selected the window where they should be listed is blank white, however the scroll bar on the right is small and pulled all the way to the bottom of the bar. It can be moved up and down but nothing ever appears in the window. The contacts display fine in both the contacts window and through OWA. I have tried the following without any change: -Removed the OAB setting from the contacts and re-added it. -Removed the OAB service and reinstalled it verifying that the contacts OAB box is checked. -Created a new Outlook profile and once again verified the OAB settings. I have added an old pab that was originally used to create the contacts listing and the addresses show correctly in the address book. I have not yet tried exporting the contacts, deleting the entire contents and importing them back. This mailbox does have wireless synch via a RIM server to a blackberry handheld that is aynching and displaying contacts correctly. Is it possible that there is a corrupt entry in the contacts that is causing everything else to be blanked out in the address book or anything else that I could be missing? Thanks. |
#4
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Outlook 2K contacts as address book showing blank
I would do anything but that. The most certain way to corrupt your data
beyond repair is to export and import it. Outlook data cannot survive that. I doubt you even have an Outlook issue here. Now that you've finally mentioned that you are running against Exchange, you should post this to an Exchange group and be sure to mention your Exchange version and the fact that you are running an Outlook version that is many years out of support. It would have been nice of you to have mentioned that in the first place so that those of us in the end user groups could have left this post alone and spent our time more productively. -- Russ Valentine [MVP-Outlook] "Chards" wrote in message ... Thanks Russ. I have verified that 90% of the contacts have resolved email addresses and have also tried adding my own email from the GAL with the resolved email address. None of the addresses show up at all, it is the same result: a blank window with an active scroll bar. I think I am going to try exporting them all, clearing the contacts folder and then importing them back in. "Russ Valentine [MVP-Outlook]" wrote: Either you are not displaying the correct Contacts Folder in the address book or that folder's Contacts do not have valid, resolved electronic addresses. Make sure you are displaying the correct Contact Folder in the Address Book view. Create a new Contact from scratch in that folder and make sure its electronic address resolves. See if that Contact appears. -- Russ Valentine [MVP-Outlook] "Chards" wrote in message ... I have a PC running Win 2K and Office/Outlook 2K and the contacts are no longer displaying as an address book. It appears that Outlook is seeing the contacts but is not showing them in the address book window correctly. When the address book is opened and contacts selected the window where they should be listed is blank white, however the scroll bar on the right is small and pulled all the way to the bottom of the bar. It can be moved up and down but nothing ever appears in the window. The contacts display fine in both the contacts window and through OWA. I have tried the following without any change: -Removed the OAB setting from the contacts and re-added it. -Removed the OAB service and reinstalled it verifying that the contacts OAB box is checked. -Created a new Outlook profile and once again verified the OAB settings. I have added an old pab that was originally used to create the contacts listing and the addresses show correctly in the address book. I have not yet tried exporting the contacts, deleting the entire contents and importing them back. This mailbox does have wireless synch via a RIM server to a blackberry handheld that is aynching and displaying contacts correctly. Is it possible that there is a corrupt entry in the contacts that is causing everything else to be blanked out in the address book or anything else that I could be missing? Thanks. |
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