Sorry Sue, I forgot to mention I'd done this action and (a) there had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what the list separator is?

When you say it displays only one category rather than both, where are you seeing that behavior?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a semi-colon
separator rather than a comma as it previously used. It also swaps the order
of new categorisation, placing 'Newsletter' before any other category.
Finally, it decides to only display one category rather than both. It's all
very puzzling.

The net result is that I have to export the entire contact db on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the Categories dialog?


"John Blackwell" wrote in message ...
Number of categories per item? For circa 50% of our contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters (Public Sector)
or 11 (Competition). When using two categories, its 23 characters (Public
Sector, Newsletter).

What steps are you following to set categories on items? Categories are
defined in the Master Category list, and then assigned using Categories
dialog box in the bottom right corner of the Contacts pop-up box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of characters? What steps are you following to set categories on items?


"John Blackwell" wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no (conscious) changes to
regional settings.

Our problems occur when we use a second category (we use this to designate
our newsletter is required). It now seems as though Outlook's reached a limit
and insists on using a semi-colon separator. It also ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on an item, though.

"John Blackwell" wrote in message ...
We run MS Outlook 2003 on an Small Business Server 2003 network. We use
Outlook to store circa 8,000 contacts, defined under 14 categories. The
problem we're encountering is, when entering new contacts, the categorisation
is being handled differently by Outlook - i.e. we used to have categories
separated by a comma, now it's a changed to a semi-colon. New contacts will
not recognise two categories, i.e. categorisation such as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.

Before this drives me to distraction, can anyone suggest a fix?

But what, specifically, is the separator setting? Did you click the Advanced button to look?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in message ...
Sorry Sue, I forgot to mention I'd done this action and (a) there had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what the list separator is?

When you say it displays only one category rather than both, where are you seeing that behavior?


"John Blackwell" wrote in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a semi-colon
separator rather than a comma as it previously used. It also swaps the order
of new categorisation, placing 'Newsletter' before any other category.
Finally, it decides to only display one category rather than both. It's all
very puzzling.

The net result is that I have to export the entire contact db on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the Categories dialog?


"John Blackwell" wrote in message ...
Number of categories per item? For circa 50% of our contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters (Public Sector)
or 11 (Competition). When using two categories, its 23 characters (Public
Sector, Newsletter).

What steps are you following to set categories on items? Categories are
defined in the Master Category list, and then assigned using Categories
dialog box in the bottom right corner of the Contacts pop-up box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of characters? What steps are you following to set categories on items?


"John Blackwell" wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no (conscious) changes to
regional settings.

Our problems occur when we use a second category (we use this to designate
our newsletter is required). It now seems as though Outlook's reached a limit
and insists on using a semi-colon separator. It also ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on an item, though.

"John Blackwell" wrote in message ...
We run MS Outlook 2003 on an Small Business Server 2003 network. We use
Outlook to store circa 8,000 contacts, defined under 14 categories. The
problem we're encountering is, when entering new contacts, the categorisation
is being handled differently by Outlook - i.e. we used to have categories
separated by a comma, now it's a changed to a semi-colon. New contacts will
not recognise two categories, i.e. categorisation such as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.

Before this drives me to distraction, can anyone suggest a fix?

Hello Sue,

The separator setting is set to comma. I did indeed check the Advanced
settings and that is also set to English (United Kingdom).

We have not made any changes to these settings and have been using Outlook
2003 to store our ~ 8,000 contacts for the last 3 years. The problems arose
when we recently added the extra Newsletter category and tried to use 2
categories for some contacts. It's been from this point forward that we've
experienced the issues we've described.

"Sue Mosher [MVP-Outlook]" wrote:

But what, specifically, is the separator setting? Did you click the Advanced button to look?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in message ...
Sorry Sue, I forgot to mention I'd done this action and (a) there had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what the list separator is?

When you say it displays only one category rather than both, where are you seeing that behavior?


"John Blackwell" wrote in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a semi-colon
separator rather than a comma as it previously used. It also swaps the order
of new categorisation, placing 'Newsletter' before any other category.
Finally, it decides to only display one category rather than both. It's all
very puzzling.

The net result is that I have to export the entire contact db on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the Categories dialog?


"John Blackwell" wrote in message ...
Number of categories per item? For circa 50% of our contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters (Public Sector)
or 11 (Competition). When using two categories, its 23 characters (Public
Sector, Newsletter).

What steps are you following to set categories on items? Categories are
defined in the Master Category list, and then assigned using Categories
dialog box in the bottom right corner of the Contacts pop-up box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of characters? What steps are you following to set categories on items?


"John Blackwell" wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no (conscious) changes to
regional settings.

Our problems occur when we use a second category (we use this to designate
our newsletter is required). It now seems as though Outlook's reached a limit
and insists on using a semi-colon separator. It also ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on an item, though.

"John Blackwell" wrote in message ...
We run MS Outlook 2003 on an Small Business Server 2003 network. We use
Outlook to store circa 8,000 contacts, defined under 14 categories. The
problem we're encountering is, when entering new contacts, the categorisation
is being handled differently by Outlook - i.e. we used to have categories
separated by a comma, now it's a changed to a semi-colon. New contacts will
not recognise two categories, i.e. categorisation such as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.

Before this drives me to distraction, can anyone suggest a fix?

Does the problem occur only when the Newsletter category is added? Is there any possibility that you have some add-in installed that's also operating on these items? I have to ask because the behavior you describe doesn't match any Outlook problems I've ever heard of.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in message ...
Hello Sue,

The separator setting is set to comma. I did indeed check the Advanced
settings and that is also set to English (United Kingdom).

We have not made any changes to these settings and have been using Outlook
2003 to store our ~ 8,000 contacts for the last 3 years. The problems arose
when we recently added the extra Newsletter category and tried to use 2
categories for some contacts. It's been from this point forward that we've
experienced the issues we've described.

"Sue Mosher [MVP-Outlook]" wrote:

But what, specifically, is the separator setting? Did you click the Advanced button to look?

"John Blackwell" wrote in message ...
Sorry Sue, I forgot to mention I'd done this action and (a) there had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what the list separator is?

When you say it displays only one category rather than both, where are you seeing that behavior?


"John Blackwell" wrote in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a semi-colon
separator rather than a comma as it previously used. It also swaps the order
of new categorisation, placing 'Newsletter' before any other category.
Finally, it decides to only display one category rather than both. It's all
very puzzling.

The net result is that I have to export the entire contact db on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the Categories dialog?


"John Blackwell" wrote in message ...
Number of categories per item? For circa 50% of our contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters (Public Sector)
or 11 (Competition). When using two categories, its 23 characters (Public
Sector, Newsletter).

What steps are you following to set categories on items? Categories are
defined in the Master Category list, and then assigned using Categories
dialog box in the bottom right corner of the Contacts pop-up box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of characters? What steps are you following to set categories on items?


"John Blackwell" wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no (conscious) changes to
regional settings.

Our problems occur when we use a second category (we use this to designate
our newsletter is required). It now seems as though Outlook's reached a limit
and insists on using a semi-colon separator. It also ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on an item, though.

"John Blackwell" wrote in message ...
We run MS Outlook 2003 on an Small Business Server 2003 network. We use
Outlook to store circa 8,000 contacts, defined under 14 categories. The
problem we're encountering is, when entering new contacts, the categorisation
is being handled differently by Outlook - i.e. we used to have categories
separated by a comma, now it's a changed to a semi-colon. New contacts will
not recognise two categories, i.e. categorisation such as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.

Before this drives me to distraction, can anyone suggest a fix?

Unfortunately the problem occurs across several different
'double-categorisation' configs. Equally, there is nothing we have
consciously added-in to cause this problem.

Always dangerous to come up with an uninformed opinion but it "feels" as
though we've reached a contact capacity issue with Outlook.


"Sue Mosher [MVP-Outlook]" wrote:

Does the problem occur only when the Newsletter category is added? Is there any possibility that you have some add-in installed that's also operating on these items? I have to ask because the behavior you describe doesn't match any Outlook problems I've ever heard of.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in message ...
Hello Sue,

The separator setting is set to comma. I did indeed check the Advanced
settings and that is also set to English (United Kingdom).

We have not made any changes to these settings and have been using Outlook
2003 to store our ~ 8,000 contacts for the last 3 years. The problems arose
when we recently added the extra Newsletter category and tried to use 2
categories for some contacts. It's been from this point forward that we've
experienced the issues we've described.

"Sue Mosher [MVP-Outlook]" wrote:

But what, specifically, is the separator setting? Did you click the Advanced button to look?

"John Blackwell" wrote in message ...
Sorry Sue, I forgot to mention I'd done this action and (a) there had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what the list separator is?

When you say it displays only one category rather than both, where are you seeing that behavior?


"John Blackwell" wrote in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a semi-colon
separator rather than a comma as it previously used. It also swaps the order
of new categorisation, placing 'Newsletter' before any other category.
Finally, it decides to only display one category rather than both. It's all
very puzzling.

The net result is that I have to export the entire contact db on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the Categories dialog?


"John Blackwell" wrote in message ...
Number of categories per item? For circa 50% of our contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters (Public Sector)
or 11 (Competition). When using two categories, its 23 characters (Public
Sector, Newsletter).

What steps are you following to set categories on items? Categories are
defined in the Master Category list, and then assigned using Categories
dialog box in the bottom right corner of the Contacts pop-up box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of characters? What steps are you following to set categories on items?


"John Blackwell" wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no (conscious) changes to
regional settings.

Our problems occur when we use a second category (we use this to designate
our newsletter is required). It now seems as though Outlook's reached a limit
and insists on using a semi-colon separator. It also ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on an item, though.

"John Blackwell" wrote in message ...
We run MS Outlook 2003 on an Small Business Server 2003 network. We use
Outlook to store circa 8,000 contacts, defined under 14 categories. The
problem we're encountering is, when entering new contacts, the categorisation
is being handled differently by Outlook - i.e. we used to have categories
separated by a comma, now it's a changed to a semi-colon. New contacts will
not recognise two categories, i.e. categorisation such as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.

Before this drives me to distraction, can anyone suggest a fix?

8000 contacts isn't all that many, IMO. I think I have 3000 on my desktop in a PST file. I've heard of public folders with 20,000+, but usually on a machine with dual processors and lots of RAM. You might want to look at perf stats on the server to see if there's a problem there.

Is there a custom Outlook form involved? Any event sink on the folder?

You could also perform a simple test to see if the same problem occurs in a contacts folder in a .pst file. That might suggest whether it's a server or client issue.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in message ...
Unfortunately the problem occurs across several different
'double-categorisation' configs. Equally, there is nothing we have
consciously added-in to cause this problem.

Always dangerous to come up with an uninformed opinion but it "feels" as
though we've reached a contact capacity issue with Outlook.


"Sue Mosher [MVP-Outlook]" wrote:

Does the problem occur only when the Newsletter category is added? Is there any possibility that you have some add-in installed that's also operating on these items? I have to ask because the behavior you describe doesn't match any Outlook problems I've ever heard of.

"John Blackwell" wrote in message ...
Hello Sue,

The separator setting is set to comma. I did indeed check the Advanced
settings and that is also set to English (United Kingdom).

We have not made any changes to these settings and have been using Outlook
2003 to store our ~ 8,000 contacts for the last 3 years. The problems arose
when we recently added the extra Newsletter category and tried to use 2
categories for some contacts. It's been from this point forward that we've
experienced the issues we've described.

"Sue Mosher [MVP-Outlook]" wrote:

But what, specifically, is the separator setting? Did you click the Advanced button to look?

"John Blackwell" wrote in message ...
Sorry Sue, I forgot to mention I'd done this action and (a) there had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what the list separator is?

When you say it displays only one category rather than both, where are you seeing that behavior?


"John Blackwell" wrote in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a semi-colon
separator rather than a comma as it previously used. It also swaps the order
of new categorisation, placing 'Newsletter' before any other category.
Finally, it decides to only display one category rather than both. It's all
very puzzling.

The net result is that I have to export the entire contact db on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the Categories dialog?


"John Blackwell" wrote in message ...
Number of categories per item? For circa 50% of our contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters (Public Sector)
or 11 (Competition). When using two categories, its 23 characters (Public
Sector, Newsletter).

What steps are you following to set categories on items? Categories are
defined in the Master Category list, and then assigned using Categories
dialog box in the bottom right corner of the Contacts pop-up box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of characters? What steps are you following to set categories on items?


"John Blackwell" wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no (conscious) changes to
regional settings.

Our problems occur when we use a second category (we use this to designate
our newsletter is required). It now seems as though Outlook's reached a limit
and insists on using a semi-colon separator. It also ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on an item, though.

"John Blackwell" wrote in message ...
We run MS Outlook 2003 on an Small Business Server 2003 network. We use
Outlook to store circa 8,000 contacts, defined under 14 categories. The
problem we're encountering is, when entering new contacts, the categorisation
is being handled differently by Outlook - i.e. we used to have categories
separated by a comma, now it's a changed to a semi-colon. New contacts will
not recognise two categories, i.e. categorisation such as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.

sorry John - was away for a bit:

Make a new field using the field chooser. New | make a yes/no type of
field called Newsletter.

Use it to do your grouping (Group By Box) . All of these functions are on
Advanced toolbar.
--

Judy Gleeson [MVP Outlook]
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


"Sue Mosher [MVP-Outlook]" wrote in message
...
8000 contacts isn't all that many, IMO. I think I have 3000 on my desktop
in a PST file. I've heard of public folders with 20,000+, but usually on a
machine with dual processors and lots of RAM. You might want to look at perf
stats on the server to see if there's a problem there.

Is there a custom Outlook form involved? Any event sink on the folder?

You could also perform a simple test to see if the same problem occurs in
a contacts folder in a .pst file. That might suggest whether it's a server
or client issue.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"John Blackwell" wrote in
message ...
Unfortunately the problem occurs across several different
'double-categorisation' configs. Equally, there is nothing we have
consciously added-in to cause this problem.

Always dangerous to come up with an uninformed opinion but it "feels" as
though we've reached a contact capacity issue with Outlook.


"Sue Mosher [MVP-Outlook]" wrote:

Does the problem occur only when the Newsletter category is added? Is
there any possibility that you have some add-in installed that's also
operating on these items? I have to ask because the behavior you describe
doesn't match any Outlook problems I've ever heard of.

"John Blackwell" wrote in
message ...
Hello Sue,

The separator setting is set to comma. I did indeed check the
Advanced
settings and that is also set to English (United Kingdom).

We have not made any changes to these settings and have been using
Outlook
2003 to store our ~ 8,000 contacts for the last 3 years. The problems
arose
when we recently added the extra Newsletter category and tried to use
2
categories for some contacts. It's been from this point forward that
we've
experienced the issues we've described.

"Sue Mosher [MVP-Outlook]" wrote:

But what, specifically, is the separator setting? Did you click the
Advanced button to look?

"John Blackwell" wrote in
message ...
Sorry Sue, I forgot to mention I'd done this action and (a) there
had not
been any changes, and (b) the settings were set to United Kingdom.

"Sue Mosher [MVP-Outlook]" wrote:

Did you ever check Regional Settings in Control Panel to see what
the list separator is?

When you say it displays only one category rather than both,
where are you seeing that behavior?


"John Blackwell" wrote
in message ...
Hi Sue,

I've run Delete & Repair and still get the same issue.

When I select two categories, Outlook now decides to assign a
semi-colon
separator rather than a comma as it previously used. It also
swaps the order
of new categorisation, placing 'Newsletter' before any other
category.
Finally, it decides to only display one category rather than
both. It's all
very puzzling.

The net result is that I have to export the entire contact db
on a regular
basis, clean it, and reimport it. Not a satisfactory process.



"Sue Mosher [MVP-Outlook]" wrote:

I'd try running Help | Delete and Repair. Nothing about your
configuration or usage suggests a possible cause of the problem.

What exactly happens when you select two categories in the
Categories dialog?


"John Blackwell"
wrote in message ...
Number of categories per item? For circa 50% of our
contacts, it's two. For
the remainder it's one.

Number of characters? The longest category is 12 characters
(Public Sector)
or 11 (Competition). When using two categories, its 23
characters (Public
Sector, Newsletter).

What steps are you following to set categories on items?
Categories are
defined in the Master Category list, and then assigned using
Categories
dialog box in the bottom right corner of the Contacts pop-up
box.


"Sue Mosher [MVP-Outlook]" wrote:

Details? Number of categories per item? Number of
characters? What steps are you following to set categories on items?


"John Blackwell"
wrote in message ...
Hi Sue,

Thanks for the quick response. There's been no
(conscious) changes to
regional settings.

Our problems occur when we use a second category (we use
this to designate
our newsletter is required). It now seems as though
Outlook's reached a limit
and insists on using a semi-colon separator. It also
ignores the original
categorisation.

"Sue Mosher [MVP-Outlook]" wrote:

Did users recently change their regional settings in
Control Panel? That's where the text delimiter is defined.

You should still be able to set multiple categories on
an item, though.

"John Blackwell"
wrote in message
...
We run MS Outlook 2003 on an Small Business Server
2003 network. We use
Outlook to store circa 8,000 contacts, defined under
14 categories. The
problem we're encountering is, when entering new
contacts, the categorisation
is being handled differently by Outlook - i.e. we used
to have categories
separated by a comma, now it's a changed to a
semi-colon. New contacts will
not recognise two categories, i.e. categorisation such
as 'Prospect' and
'Newsletter' will only be recognised as 'Newsletter'.