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#1
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Outlook must be online or connected to complete this action - prob
Hello,
I am trying to connect a user using outlook 2007 to his exchange 2007 maibox and outlook consistently says "The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action" This is on vista. It is really ticking me off because there is no reason it should not work. I know the account works because I have connected outlook to it on a different computer. The particular computer had XP but I dont see why that would matter. I saw a KB article saying something about this between outlook 2007 and Exchange 2003 and the zeroconfig registry setting but this is exchange 2007. Any help would be appreciated, I'm at my wits end. |
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#2
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Outlook must be online or connected to complete this action - prob
At what point do you get this message? When configuring the mail profile?
Verify that File- Work Offline is not selected. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Ehren" wrote in message ... Hello, I am trying to connect a user using outlook 2007 to his exchange 2007 maibox and outlook consistently says "The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action" This is on vista. It is really ticking me off because there is no reason it should not work. I know the account works because I have connected outlook to it on a different computer. The particular computer had XP but I dont see why that would matter. I saw a KB article saying something about this between outlook 2007 and Exchange 2003 and the zeroconfig registry setting but this is exchange 2007. Any help would be appreciated, I'm at my wits end. |
#3
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Outlook must be online or connected to complete this action -
After many hours I have figured out the problem. Well I figured out the
problem within an hour or so but the resolution took a while. The issue was only happening on windows vista machines, and I once just happened to ping the exchange server (server2008) and it replied back with an ipv6 address. This made it dawn on me that vista and server08 use ipv6 over ipv4 if they can and aparently they thought they could because it was enabled on both. I originally thought it would be sufficient to just uncheck ipv6 in the connection properties but that did not work. Eventually I found several things on the internet about how outlook anywhere wouldnt work on server 08 unless ipv6 was disabled and gave a registry hack telling you to create a new dword entry with a value of 0xff, however it would not let you type the 'x'. There were also some concerns expressed about weather hub transport would have issues with having ipv6 disabled. Anyway I did end up finding a KB article (929852) which gives several different options for disabling ipv6 in vista. Since vista = server 2008 it applies. The only thing is if it tells you to make the value 0x11, just make the dword a decimal value of 11 and it will work. Once I disabled that and cleared the dns cache on the system and dns server everythingn worked fine including pings. NOTE: I only disabled ipv6 on the server not the clients. "Roady [MVP]" wrote: At what point do you get this message? When configuring the mail profile? Verify that File- Work Offline is not selected. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Ehren" wrote in message ... Hello, I am trying to connect a user using outlook 2007 to his exchange 2007 maibox and outlook consistently says "The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action" This is on vista. It is really ticking me off because there is no reason it should not work. I know the account works because I have connected outlook to it on a different computer. The particular computer had XP but I dont see why that would matter. I saw a KB article saying something about this between outlook 2007 and Exchange 2003 and the zeroconfig registry setting but this is exchange 2007. Any help would be appreciated, I'm at my wits end. |
#4
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Outlook must be online or connected to complete this action -
Good to hear you've got it solved! :-)
-- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Ehren" wrote in message ... After many hours I have figured out the problem. Well I figured out the problem within an hour or so but the resolution took a while. The issue was only happening on windows vista machines, and I once just happened to ping the exchange server (server2008) and it replied back with an ipv6 address. This made it dawn on me that vista and server08 use ipv6 over ipv4 if they can and aparently they thought they could because it was enabled on both. I originally thought it would be sufficient to just uncheck ipv6 in the connection properties but that did not work. Eventually I found several things on the internet about how outlook anywhere wouldnt work on server 08 unless ipv6 was disabled and gave a registry hack telling you to create a new dword entry with a value of 0xff, however it would not let you type the 'x'. There were also some concerns expressed about weather hub transport would have issues with having ipv6 disabled. Anyway I did end up finding a KB article (929852) which gives several different options for disabling ipv6 in vista. Since vista = server 2008 it applies. The only thing is if it tells you to make the value 0x11, just make the dword a decimal value of 11 and it will work. Once I disabled that and cleared the dns cache on the system and dns server everythingn worked fine including pings. NOTE: I only disabled ipv6 on the server not the clients. "Roady [MVP]" wrote: At what point do you get this message? When configuring the mail profile? Verify that File- Work Offline is not selected. -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Ehren" wrote in message ... Hello, I am trying to connect a user using outlook 2007 to his exchange 2007 maibox and outlook consistently says "The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action" This is on vista. It is really ticking me off because there is no reason it should not work. I know the account works because I have connected outlook to it on a different computer. The particular computer had XP but I dont see why that would matter. I saw a KB article saying something about this between outlook 2007 and Exchange 2003 and the zeroconfig registry setting but this is exchange 2007. Any help would be appreciated, I'm at my wits end. |
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