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Outlook 2003 "fresh" install - Outlook crashes continuously
I reinstalled Windows XP Pro as a clean/fresh install as I was encountering
problems with Windows Exlorer (not IE). Using the program "Outlook Backup Pro" (Total Idea), I backed up all files eg pst, rules, etc. After installing XP Pro, I then installed (fresh), Office 2003 - including Outlook 2003. I then progressively installed all 3 service packs for Office 2003. This was followed by a "restore" files via "Outlook Back up Pro", and all settings, rules, folders, email etc were restored perfectly. However, since then, Outlook continually (writing a new email, downloading, even while idle).....it regularly ( varies from 5 to 20 minutes or so), it "crashes and gives the message "Office Outlook has encountered a problem and must close". I have tried the "Repair" from the Help menu, searched Microsoft's site - ran scanpst.exe and no errors were reported. The "report" generated by Outlook sent to MS indicates : Exception Information Code : 0x0000005 Flags : 0x00000000 Record: 0x00000000000000000 Address : 0x000000007c929beb System Information Windows NT 5.1 Build : 2600 CPU Vendor Code : 68747541 - 69746E65 - 444D4163 CPU Version : 00040F33 CPU Feature Code : 178BFBFF Module 1 OUTLOOK.EXE Image Base : 0x30000000 Image Size : 0x00000000 Checksum : 0x00031562 Time Stamp : 0x479fce0d Version Information The following files will be included in this error report: C;\DOCUME~1\Deane\LACALS~1\Temp\47175234.cvr I had posted this problem earlier in the week, but can no longer find it.... Since the above problem started I have : (1) "Repaired" while going through the "uninstalled" option (2) tried to "Repair Outlook" from Help==Outlook==Detect & Repair (3) Uninstalled completely & re-installed (4) Run SCNPST.EXE (no errors??!!) (5) created a "new profile" suggested by another person on MS's Forum (6) deleted files with *.srs & *.dat in C:\documents and settings/deane/Application Data\Microsoft\Outlook - also suggested by a reply on the MS forum. Tried on many occassions to get "Support" from MS....and after 5 or 6 emails, being told to phone - which I did, only to be told it would cost $80 for a Tech to try to work it out! They don't mind taking your money up front, and then charging you to fix THEIR software.... ;-) Anyone with any further ideas would be greatly appreciated |
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#2
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Outlook 2003 "fresh" install - Outlook crashes continuously
Visit your HD manufacturers site, download / create the bootable floppy / cd
test utility Check your memory, www.memtest.org "ozzie" wrote in message news I reinstalled Windows XP Pro as a clean/fresh install as I was encountering problems with Windows Exlorer (not IE). Using the program "Outlook Backup Pro" (Total Idea), I backed up all files eg pst, rules, etc. After installing XP Pro, I then installed (fresh), Office 2003 - including Outlook 2003. I then progressively installed all 3 service packs for Office 2003. This was followed by a "restore" files via "Outlook Back up Pro", and all settings, rules, folders, email etc were restored perfectly. However, since then, Outlook continually (writing a new email, downloading, even while idle).....it regularly ( varies from 5 to 20 minutes or so), it "crashes and gives the message "Office Outlook has encountered a problem and must close". I have tried the "Repair" from the Help menu, searched Microsoft's site - ran scanpst.exe and no errors were reported. The "report" generated by Outlook sent to MS indicates : Exception Information Code : 0x0000005 Flags : 0x00000000 Record: 0x00000000000000000 Address : 0x000000007c929beb System Information Windows NT 5.1 Build : 2600 CPU Vendor Code : 68747541 - 69746E65 - 444D4163 CPU Version : 00040F33 CPU Feature Code : 178BFBFF Module 1 OUTLOOK.EXE Image Base : 0x30000000 Image Size : 0x00000000 Checksum : 0x00031562 Time Stamp : 0x479fce0d Version Information The following files will be included in this error report: C;\DOCUME~1\Deane\LACALS~1\Temp\47175234.cvr I had posted this problem earlier in the week, but can no longer find it.... Since the above problem started I have : (1) "Repaired" while going through the "uninstalled" option (2) tried to "Repair Outlook" from Help==Outlook==Detect & Repair (3) Uninstalled completely & re-installed (4) Run SCNPST.EXE (no errors??!!) (5) created a "new profile" suggested by another person on MS's Forum (6) deleted files with *.srs & *.dat in C:\documents and settings/deane/Application Data\Microsoft\Outlook - also suggested by a reply on the MS forum. Tried on many occassions to get "Support" from MS....and after 5 or 6 emails, being told to phone - which I did, only to be told it would cost $80 for a Tech to try to work it out! They don't mind taking your money up front, and then charging you to fix THEIR software.... ;-) Anyone with any further ideas would be greatly appreciated |
#3
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Outlook 2003 "fresh" install - Outlook crashes continuously
Thanks "DL" for the suggestion......but the memory "possibility" has already
been adressed & is not the cause of the "fault" in Ooutlook misbehaving. I have tried just about everything except parting with $80 for MS to diagnose a problem with THEIR software that I paid them for. The problem has been solved in a 'round about way......Office 2003 is now a "sunk cost".....and they will extract as little as possible ever again from me. The solution? Thunderbird/Sunlight, Firefox & Open Office.......and they didn't cost a cent!!! And next time I come to chose an OS........Linux is starting to look really possible. Cheers....... "DL" wrote: Visit your HD manufacturers site, download / create the bootable floppy / cd test utility Check your memory, www.memtest.org |
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