I am running Windows Vista and Office Professional 2007 on an Acer Extensa
5420. I installed office and everything works fine except outlook. I am
connecting to mail.charter.net and I can receive e-mails, but I cannot send
any. I have set the configurations with mail.charter.net for both incoming
and outgoing pop3 settings and also with pop.charter.net for incoming and
smtp.charter.net for pop3 settings. Both configurations will receive
messages, but neither will send. These configurations work for Outlook
express and webmail, there is nothing wrong with my account. Any suggestions?

Cannot send? What happens when you try?
Do you need to authenticate with the outbound smtp server and is that
configured in your profile?
What does it say when you rn a test message?


"missie.poler" wrote in message
...
I am running Windows Vista and Office Professional 2007 on an Acer Extensa
5420. I installed office and everything works fine except outlook. I am
connecting to mail.charter.net and I can receive e-mails, but I cannot
send
any. I have set the configurations with mail.charter.net for both
incoming
and outgoing pop3 settings and also with pop.charter.net for incoming and
smtp.charter.net for pop3 settings. Both configurations will receive
messages, but neither will send. These configurations work for Outlook
express and webmail, there is nothing wrong with my account. Any
suggestions?

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express and
webmail then it has nothing to do with the account and they do not support
anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail set up as
well as in addition settings.

"William Lefkovics [MVP]" wrote:

Cannot send? What happens when you try?
Do you need to authenticate with the outbound smtp server and is that
configured in your profile?
What does it say when you rn a test message?


"missie.poler" wrote in message
...
I am running Windows Vista and Office Professional 2007 on an Acer Extensa
5420. I installed office and everything works fine except outlook. I am
connecting to mail.charter.net and I can receive e-mails, but I cannot
send
any. I have set the configurations with mail.charter.net for both
incoming
and outgoing pop3 settings and also with pop.charter.net for incoming and
smtp.charter.net for pop3 settings. Both configurations will receive
messages, but neither will send. These configurations work for Outlook
express and webmail, there is nothing wrong with my account. Any
suggestions?

missie.poler wrote:

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express
and webmail then it has nothing to do with the account and they do
not support anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail
set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support...articleid=1410
--
Brian Tillman [MVP-Outlook]

yes i dif. when that didn't work I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
outlook express and web mail, they instructed me to seek support from outlook.

"Brian Tillman" wrote:

missie.poler wrote:

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express
and webmail then it has nothing to do with the account and they do
not support anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail
set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support...articleid=1410
--
Brian Tillman [MVP-Outlook]

missie.poler wrote:

yes i dif. when that didn't work I contacted customer support for
charter and they gave me the alternative to try (using
pop.charter.net and smtp.charter.net) since neither worked for
outlook 07 but both work for outlook express and web mail, they
instructed me to seek support from outlook.

Make sure Outlook is enabled through your firewall.
--
Brian Tillman [MVP-Outlook]

missie

Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"missie.poler" wrote in message ...
yes i dif. when that didn't work I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
outlook express and web mail, they instructed me to seek support from outlook.

"Brian Tillman" wrote:

missie.poler wrote:

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express
and webmail then it has nothing to do with the account and they do
not support anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail
set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support...articleid=1410
--
Brian Tillman [MVP-Outlook]

I'm having a similiar problem with Outlook 2007. I have Road Runner and have
McAfee. I have eliminated both of them as problems. I was told that I should
contact Microsoft. I had no problems until about a week ago. Nothing has
changed on my computer that I know of. I can receive all incoming emails,
but when I hit send a pop up window comes up and says, Email message
problem, one or more messages cannot be sent. Also, it says, After you
verify the format of your recipient addresses, McAfee recommends that you
resend those messages from your e-mail program. I have already turned off
McAfee and Road Runner works off their own webpage. I'd really appreciate
some help on this one. Thanks.

"Peter Foldes" wrote:

missie

Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"missie.poler" wrote in message ...
yes i dif. when that didn't work I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
outlook express and web mail, they instructed me to seek support from outlook.

"Brian Tillman" wrote:

missie.poler wrote:

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express
and webmail then it has nothing to do with the account and they do
not support anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail
set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support...articleid=1410
--
Brian Tillman [MVP-Outlook]

Karen

With McAfee you need to uninstall it and then re-install WITHOUT the email integration. Just turning the option for scanning will not work with McAfee and or Norton

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Karen" wrote in message ...
I'm having a similiar problem with Outlook 2007. I have Road Runner and have
McAfee. I have eliminated both of them as problems. I was told that I should
contact Microsoft. I had no problems until about a week ago. Nothing has
changed on my computer that I know of. I can receive all incoming emails,
but when I hit send a pop up window comes up and says, Email message
problem, one or more messages cannot be sent. Also, it says, After you
verify the format of your recipient addresses, McAfee recommends that you
resend those messages from your e-mail program. I have already turned off
McAfee and Road Runner works off their own webpage. I'd really appreciate
some help on this one. Thanks.

"Peter Foldes" wrote:

missie

Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"missie.poler" wrote in message ...
yes i dif. when that didn't work I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
outlook express and web mail, they instructed me to seek support from outlook.

"Brian Tillman" wrote:

missie.poler wrote:

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express
and webmail then it has nothing to do with the account and they do
not support anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail
set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support...articleid=1410
--
Brian Tillman [MVP-Outlook]

Oooops. I just saw that you have corrected this issue in your other thread. Glad it worked out for you. Never scan incoming and outgoing emails. It serves no purpose and your resident AV will still catch anything trying to get through

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Karen" wrote in message ...
I'm having a similiar problem with Outlook 2007. I have Road Runner and have
McAfee. I have eliminated both of them as problems. I was told that I should
contact Microsoft. I had no problems until about a week ago. Nothing has
changed on my computer that I know of. I can receive all incoming emails,
but when I hit send a pop up window comes up and says, Email message
problem, one or more messages cannot be sent. Also, it says, After you
verify the format of your recipient addresses, McAfee recommends that you
resend those messages from your e-mail program. I have already turned off
McAfee and Road Runner works off their own webpage. I'd really appreciate
some help on this one. Thanks.

"Peter Foldes" wrote:

missie

Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"missie.poler" wrote in message ...
yes i dif. when that didn't work I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
outlook express and web mail, they instructed me to seek support from outlook.

"Brian Tillman" wrote:

missie.poler wrote:

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing
(SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express
and webmail then it has nothing to do with the account and they do
not support anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail
set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support...articleid=1410
--
Brian Tillman [MVP-Outlook]