Error when add-in tries to load
 

I'm getting an error when I start Outlook that says it's looking for a dll
(an add-in is trying to load, but it can't find the path). Where in outlook
do I manage add-ins? I either want to edit the path or delete the add-in
altogether.

Error when add-in tries to load
 

What is the add-in and what version of Outlook? Always post the exact error message if you want fast assistance.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ken W asked:

| I'm getting an error when I start Outlook that says it's looking for
| a dll (an add-in is trying to load, but it can't find the path).
| Where in outlook do I manage add-ins? I either want to edit the path
| or delete the add-in altogether.

Error when add-in tries to load
 

I use Motorola Mobile Phone Tools to synchronize my cell phone with Outlook.
I'm using Outlook 2003. The error window reads "The add-in "C:\Program
Files\mobile PhoneTools\Outl97.dll could not be installed or loaded. This
problem may be resolved by using Detect and Repair on the help menu.""

Detect and repair has not helped. The path is really "C:\Program
Files\Motorola Phone Tools", but I don't know how to change the path that
Outlook is looking for.

"Milly Staples [MVP - Outlook]" wrote:

What is the add-in and what version of Outlook? Always post the exact error message if you want fast assistance.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ken W asked:

| I'm getting an error when I start Outlook that says it's looking for
| a dll (an add-in is trying to load, but it can't find the path).
| Where in outlook do I manage add-ins? I either want to edit the path
| or delete the add-in altogether.

Error when add-in tries to load
 

Wiht Outlook closed, find and rename extend.dat to .old (use search for hidden files/folders for best results)

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ken W asked:

| I use Motorola Mobile Phone Tools to synchronize my cell phone with
| Outlook. I'm using Outlook 2003. The error window reads "The add-in
| "C:\Program Files\mobile PhoneTools\Outl97.dll could not be installed
| or loaded. This problem may be resolved by using Detect and Repair
| on the help menu.""
|
| Detect and repair has not helped. The path is really "C:\Program
| Files\Motorola Phone Tools", but I don't know how to change the path
| that Outlook is looking for.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What is the add-in and what version of Outlook? Always post the
|| exact error message if you want fast assistance.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Ken W asked:
||
||| I'm getting an error when I start Outlook that says it's looking for
||| a dll (an add-in is trying to load, but it can't find the path).
||| Where in outlook do I manage add-ins? I either want to edit the
||| path or delete the add-in altogether.

Error when add-in tries to load
 

It worked! Thanks.

"Milly Staples [MVP - Outlook]" wrote:

Wiht Outlook closed, find and rename extend.dat to .old (use search for hidden files/folders for best results)

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ken W asked:

| I use Motorola Mobile Phone Tools to synchronize my cell phone with
| Outlook. I'm using Outlook 2003. The error window reads "The add-in
| "C:\Program Files\mobile PhoneTools\Outl97.dll could not be installed
| or loaded. This problem may be resolved by using Detect and Repair
| on the help menu.""
|
| Detect and repair has not helped. The path is really "C:\Program
| Files\Motorola Phone Tools", but I don't know how to change the path
| that Outlook is looking for.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What is the add-in and what version of Outlook? Always post the
|| exact error message if you want fast assistance.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Ken W asked:
||
||| I'm getting an error when I start Outlook that says it's looking for
||| a dll (an add-in is trying to load, but it can't find the path).
||| Where in outlook do I manage add-ins? I either want to edit the
||| path or delete the add-in altogether.