I keep getting an error message at startup saying that a Symantec Antivirus
DLL can't be found, and that the add-in has been disabled. I upgraded to
Norton 360 some time ago and there is no such add-in or directory on my
computer.

Can someone tell me how to unload this add-in? I've searched the registry
and file system but can't see anything.

Thanks in advance!

Search the symantec/Norton knowledge base for the answer - it is not related
to OUtlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Steve asked:

| I keep getting an error message at startup saying that a Symantec
| Antivirus DLL can't be found, and that the add-in has been disabled.
| I upgraded to Norton 360 some time ago and there is no such add-in or
| directory on my computer.
|
| Can someone tell me how to unload this add-in? I've searched the
| registry and file system but can't see anything.
|
| Thanks in advance!

From: "Milly Staples [MVP - Outlook]" what@ever

| Search the symantec/Norton knowledge base for the answer - it is not related
| to OUtlook.

| --
| Milly Staples [MVP - Outlook]

Actually it is based upon the afct that it is MAPI compliant AV scanner add-in specific to
MS Outlook.

The error will show when Outlook is launced and you view the first email.

Just unchecking the box for Symantec in the Add-In list will disable it and stop producing
the error.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

you may need to delete extend.dat.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Steve" wrote in message
...
I keep getting an error message at startup saying that a Symantec
Antivirus DLL can't be found, and that the add-in has been disabled. I
upgraded to Norton 360 some time ago and there is no such add-in or
directory on my computer.

Can someone tell me how to unload this add-in? I've searched the registry
and file system but can't see anything.

Thanks in advance!

Dave,

That fixed it. It took me a while to find the Add-In list (which was under
Tools - Trust Center -Add-ins - Exchange Client Extensions, if anyone
else is looking for it).

Thanks very much for your help!

Steve
..
"David H. Lipman" wrote in message
...
From: "Milly Staples [MVP - Outlook]" what@ever

| Search the symantec/Norton knowledge base for the answer - it is not
related
| to OUtlook.

| --
| Milly Staples [MVP - Outlook]

Actually it is based upon the afct that it is MAPI compliant AV scanner
add-in specific to
MS Outlook.

The error will show when Outlook is launced and you view the first email.

Just unchecking the box for Symantec in the Add-In list will disable it
and stop producing
the error.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

Diane,

Although Dave's suggestion cleared the startup error, deleting extend.dat
cleared the entry permanently in the Outlook Trust Center. Thanks very much
for your help.

Steve

"Diane Poremsky [MVP]" wrote in message
news
you may need to delete extend.dat.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"Steve" wrote in message
...
I keep getting an error message at startup saying that a Symantec
Antivirus DLL can't be found, and that the add-in has been disabled. I
upgraded to Norton 360 some time ago and there is no such add-in or
directory on my computer.

Can someone tell me how to unload this add-in? I've searched the registry
and file system but can't see anything.

Thanks in advance!

Milly,

Sorry, I should have specified that this was an Outlook 2007 startup error.
In any case, Dave and Diane successfully walked me through it.

Thanks

Steve

"Milly Staples [MVP - Outlook]" what@ever wrote in message
...
Search the symantec/Norton knowledge base for the answer - it is not
related
to OUtlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Steve asked:

| I keep getting an error message at startup saying that a Symantec
| Antivirus DLL can't be found, and that the add-in has been disabled.
| I upgraded to Norton 360 some time ago and there is no such add-in or
| directory on my computer.
|
| Can someone tell me how to unload this add-in? I've searched the
| registry and file system but can't see anything.
|
| Thanks in advance!