Outlook 2007 receives Emails as OPENED
 

Hi,

I am using Outlook 2007 at client end and the server is Microsoft Exchange
2007. Outlook receives the incoming mails as Unread but it suddenly changes
it to Read in a few minutes without opening those emails. This problem is
going on with only one user profile so I am sure that it would not be a
problem at mail server.

Please advise.

Thanks,
Brij Mohan

Outlook 2007 receives Emails as OPENED
 

Is the user using the preview pane? Is the mail set to be marked as read
after X seconds? That would be the problem.

"Brij Mohan" wrote in message
...
Hi,

I am using Outlook 2007 at client end and the server is Microsoft Exchange
2007. Outlook receives the incoming mails as Unread but it suddenly
changes
it to Read in a few minutes without opening those emails. This problem is
going on with only one user profile so I am sure that it would not be a
problem at mail server.

Please advise.

Thanks,
Brij Mohan

Outlook 2007 receives Emails as OPENED
 

The user is using the preview pane but since he has not opened the mail,
that should not be unread till that time. So, I would like to know how an
Email is set to be marked as read after X seconds in Outlook.

Thanks for your answering.

Sincerely,
Brij Mohan

"Kathleen Orland" wrote in message
...
Is the user using the preview pane? Is the mail set to be marked as read
after X seconds? That would be the problem.

"Brij Mohan" wrote in message
...
Hi,

I am using Outlook 2007 at client end and the server is Microsoft
Exchange
2007. Outlook receives the incoming mails as Unread but it suddenly
changes
it to Read in a few minutes without opening those emails. This problem is
going on with only one user profile so I am sure that it would not be a
problem at mail server.

Please advise.

Thanks,
Brij Mohan

Outlook 2007 receives Emails as OPENED
 

Brij Mohan wrote:

Kathleen Orland wrote ...

Brij Mohan wrote ...

I am using Outlook 2007 at client end and the server is Microsoft
Exchange 2007. Outlook receives the incoming mails as Unread but it
suddenly changes it to Read in a few minutes without opening those
emails. This problem is going on with only one user profile so I am
sure that it would not be a problem at mail server.

Is the user using the preview pane? Is the mail set to be marked as read
after X seconds? That would be the problem.

The user is using the preview pane but since he has not opened the mail,
that should not be unread till that time. So, I would like to know how an
Email is set to be marked as read after X seconds in Outlook.

What's the difference between double-clicking an e-mail to view in its own
window (to open it) versus using the Preview pane (to open it)? The only
way to NOT open an e-mail by only selecting it in the message list is to NOT
use the Preview pane. I believe AutoPreview (that shows the first few lines
of each e-mail as text only after the header row in the message list) does
not result in marking the e-mail as read when you select it (after the
number of configured seconds of leaving focus on that item while shown in
the Preview pane).

So the user could turn *off* the Preview pane to make sure that an e-mail
does not get marked as read after some number of configured seconds. The
user will then have to double-click an e-mail to open it within its own
window. AutoPreview can be used as a partial and safer substitute to the
Preview pane.

I believe the default for the "Mark items as read when viewed in the Reading
Pane" is 1 second, so it doesn't take long when clicking around on unread
messages to mark them as read.

If the problem is with use of the Preview pane, has the user tested what
happens when Outlook is loaded in its safe mode ("outlook.exe /safe") which
does not load any enabled add-ons that were installed to Outlook? Could be
an add-on is interrogating the e-mail and changing its status. Does the
user have any macros defined for Outlook?

Outlook 2007 receives Emails as OPENED
 

"Brij Mohan" wrote in message
...

The user is using the preview pane but since he has not opened the mail,
that should not be unread till that time. So, I would like to know how an
Email is set to be marked as read after X seconds in Outlook.

http://office.microsoft.com/en-us/ou...426951033.aspx
--
Brian Tillman [MVP-Outlook]

Outlook 2007 receives Emails as OPENED
 

Hello guys,

I just figured out that email issue with my user where emails mysteriously
open is being caused by pop3 connection to his Blackberry device. When
device downloads emails they open the email on the exchange server. Tested
this multiple times all with same results. Can you find out if there is a
setting which will override this? Thx, Brij.

"Brian Tillman [MVP - Outlook]" wrote in message
...
"Brij Mohan" wrote in message
...

The user is using the preview pane but since he has not opened the mail,
that should not be unread till that time. So, I would like to know how an
Email is set to be marked as read after X seconds in Outlook.

http://office.microsoft.com/en-us/ou...426951033.aspx
--
Brian Tillman [MVP-Outlook]

Outlook 2007 receives Emails as OPENED
 

Brij Mohan wrote:

I just figured out that email issue with my user where emails
mysteriously open is being caused by pop3 connection to his Blackberry
device. When device downloads emails they open the email on the exchange
server. Tested this multiple times all with same results. Can you find
out if there is a setting which will override this? Thx, Brij.

Is there an add-on installed into Outlook for the Blackberry? Or do the
Blackberry merely makes its own separate POP connection to the mail server?

For multiple e-mail clients to share the same mailbox, each must have the
option "leave message on server" enabled. The default behavior of POP is to
issue a RETR (retrieve) to get the message followed by a DELE (delete) to
cleanup the mailbox. "Leave message on server" eliminates the DELE command
so the message remains in the mailbox.

Whether an item is old or new is not tracked in a POP account. The new/old
status of a message is tracked in the e-mail client. So an e-mail client
that retrieves all "new" e-mails is retrieving e-mails that are not
currently in its UID (unique identifier) list (i.e., "new" is an e-mail
found on the server that hasn't yet been retrieved by that particular e-mail
client). A different e-mail client will still those messages as new that
were retrieved by some other e-mail client. E-mail clients don't magically
share their UID lists. What's new to an e-mail client is based solely on
what items are NOT in its own list of previously retrieved items. By
leaving messages on the server (no DELE command after the RETR), multiple
POP e-mail clients can retrieve the same messages whether or not they have
been also retrieved by other e-mail clients.

If you enable the "leave messages on server", well, they're left on the
server in your mailbox. Since you have a quota for how large your mailbox
can grow, you will need to periodically use the webmail interface to your
account to delete the old garbage out of your mailbox (which shows as the
Inbox folder in the webmail interface) to prevent consuming all the disk
quota for your account. If you don't do the manual cleanup, eventually your
mailbox fills up and further incoming e-mails will get rejected as there is
no longer any space to store them. Some e-mail clients, like Outlook, have
an option to "delete after N days from when retrieved". This helps to
cleanup your mailbox so its disk quota doesn't get all eaten up. Specify an
interval that is more than long enough to account for multiple e-mail
clients accessing the same mailbox, like 15 or 30 days. With "leave
messages on server", multiple e-mail clients polling the same mailbox can
retrieve the same e-mails (because the other e-mail clients didn't delete
those messages after retrieving them). With "delete N days after retrieve",
you have that long for all your e-mail clients to grab a copy of an e-mail
before one of those e-mail clients deletes it from the mailbox.

Outlook 2007 receives Emails as OPENED
 

There is no setting that controls this. When pop downloads mail, it will
always make the mail on the server as read.

If this is a serious problem for the user, you either need to move them to
BES or set up a second, BB only mailbox and configure the first mailbox to
copy everything to the second mailbox.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


"Brij Mohan" wrote in message
...
Hello guys,

I just figured out that email issue with my user where emails
mysteriously open is being caused by pop3 connection to his Blackberry
device. When device downloads emails they open the email on the exchange
server. Tested this multiple times all with same results. Can you find out
if there is a setting which will override this? Thx, Brij.

"Brian Tillman [MVP - Outlook]" wrote in message
...
"Brij Mohan" wrote in message
...

The user is using the preview pane but since he has not opened the mail,
that should not be unread till that time. So, I would like to know how
an Email is set to be marked as read after X seconds in Outlook.

http://office.microsoft.com/en-us/ou...426951033.aspx
--
Brian Tillman [MVP-Outlook]

Outlook 2007 receives Emails as OPENED
 

There is no add-in for the BB - it's a straight pop connection. The BB has
its own POP client and it always leave mail on the server. (Which you'd
know if you ever used a BB against a POP acct.)

Depending on the provider, he may be able to connect to the mailbox using
owa. I don't think this marks the message read (although I never tried, as I
use BES. I'll set it up and test it next.)

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


"VanguardLH" wrote in message
...
Brij Mohan wrote:

I just figured out that email issue with my user where emails
mysteriously open is being caused by pop3 connection to his Blackberry
device. When device downloads emails they open the email on the exchange
server. Tested this multiple times all with same results. Can you find
out if there is a setting which will override this? Thx, Brij.

Is there an add-on installed into Outlook for the Blackberry? Or do the
Blackberry merely makes its own separate POP connection to the mail
server?

snipped a ton of pointless dibble that has nothing to do with the problem

Outlook 2007 receives Emails as OPENED
 

In a quickie test, when the BB is set to access OWA, the messages are not
marked read just from downloading (they will still be marked read in the
mailbox when read on the BB, because they were *read*).
Instructions are at
http://www.blackberry.com/btsc/searc...alId=KB03 133



--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


"Diane Poremsky [MVP]" wrote in message
...
There is no setting that controls this. When pop downloads mail, it will
always make the mail on the server as read.

If this is a serious problem for the user, you either need to move them to
BES or set up a second, BB only mailbox and configure the first mailbox to
copy everything to the second mailbox.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072


"Brij Mohan" wrote in message
...
Hello guys,

I just figured out that email issue with my user where emails
mysteriously open is being caused by pop3 connection to his Blackberry
device. When device downloads emails they open the email on the exchange
server. Tested this multiple times all with same results. Can you find
out if there is a setting which will override this? Thx, Brij.

"Brian Tillman [MVP - Outlook]" wrote in message
...
"Brij Mohan" wrote in message
...

The user is using the preview pane but since he has not opened the
mail, that should not be unread till that time. So, I would like to
know how an Email is set to be marked as read after X seconds in
Outlook.

http://office.microsoft.com/en-us/ou...426951033.aspx
--
Brian Tillman [MVP-Outlook]