Mail not getting through for ISP
 

OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything at
their end and all is fine. I get the occassional mail but had 80 mails in my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007 with OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was well at
thier end. They suggested I set up MS mail and give it all the same details
as OL has which I did. 89 e-mails came straight in to MS mail and all was
retrived fine. But I want OL 2007 to work as it should as MS mail is not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

Does the Test Accounts function without errors?
Is the polling interval (auto send/receive) set for at least 10 mins?
If you have intergrated anti virus, uninstall that, reboot and retest

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything at
their end and all is fine. I get the occassional mail but had 80 mails in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007 with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all was
retrived fine. But I want OL 2007 to work as it should as MS mail is not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

Are you using a virus or spam scanner on incoming mail? They can cause
issues such as this. The only other reason outlook wouldn't download all the
mail is if it was malformed. When this happens it usually stops downloading
until you get rid of the bad message (by deleting it online).

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything at
their end and all is fine. I get the occassional mail but had 80 mails in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007 with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all was
retrived fine. But I want OL 2007 to work as it should as MS mail is not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

Yes it does.
No rerrors on send and receive either.
Send receive is set for 1 minute.
I have an Mcafee anti virus that my ISP installed "British Telecom" and
insites on.
I few e-mail do get though but very few.
All are well with MS mail and I find this most strange.


"DL" wrote:

Does the Test Accounts function without errors?
Is the polling interval (auto send/receive) set for at least 10 mins?
If you have intergrated anti virus, uninstall that, reboot and retest

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything at
their end and all is fine. I get the occassional mail but had 80 mails in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007 with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all was
retrived fine. But I want OL 2007 to work as it should as MS mail is not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

How can I find a bad message? I'll happily junk it if I can find it.

MY ISP installed new Macafee virus scan but they (British Telecom) must have
several millions users in the UK, so I guess this has been well tried and
tested.

Andy

"Diane Poremsky [MVP]" wrote:

Are you using a virus or spam scanner on incoming mail? They can cause
issues such as this. The only other reason outlook wouldn't download all the
mail is if it was malformed. When this happens it usually stops downloading
until you get rid of the bad message (by deleting it online).

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything at
their end and all is fine. I get the occassional mail but had 80 mails in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007 with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all was
retrived fine. But I want OL 2007 to work as it should as MS mail is not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

Uninstall McAfee, reboot, reinstall McAfee *without* the outlook integration
Set your polling interval to *10 mins* or more
That will cure your probs

"Andy" wrote in message
...
Yes it does.
No rerrors on send and receive either.
Send receive is set for 1 minute.
I have an Mcafee anti virus that my ISP installed "British Telecom" and
insites on.
I few e-mail do get though but very few.
All are well with MS mail and I find this most strange.


"DL" wrote:

Does the Test Accounts function without errors?
Is the polling interval (auto send/receive) set for at least 10 mins?
If you have intergrated anti virus, uninstall that, reboot and retest

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything
at
their end and all is fine. I get the occassional mail but had 80 mails
in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007
with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was
well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all
was
retrived fine. But I want OL 2007 to work as it should as MS mail is
not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

"Andy" wrote in message
...

Send receive is set for 1 minute.

Which means that your mail servers, both POP and SMTP haven't got any time
to deal with the packets before the next lot come in! Why do you think the
default polling time is set for ten minutes.....

Mail not getting through for ISP
 

Ok Gordon calm down.. how do I set to 10 mins please?
--
Andy

"Gordon" wrote:


"Andy" wrote in message
...

Send receive is set for 1 minute.

Which means that your mail servers, both POP and SMTP haven't got any time
to deal with the packets before the next lot come in! Why do you think the
default polling time is set for ten minutes.....

Mail not getting through for ISP
 

Thanks DL!!
One question. Ok on unistall and install of MacAfee , but how do I notice,
see, or prevent the outlook intergration? It it a check box or something?

Have now set to 10 mins as suggested.
Andy


"DL" wrote:

Uninstall McAfee, reboot, reinstall McAfee *without* the outlook integration
Set your polling interval to *10 mins* or more
That will cure your probs

"Andy" wrote in message
...
Yes it does.
No rerrors on send and receive either.
Send receive is set for 1 minute.
I have an Mcafee anti virus that my ISP installed "British Telecom" and
insites on.
I few e-mail do get though but very few.
All are well with MS mail and I find this most strange.


"DL" wrote:

Does the Test Accounts function without errors?
Is the polling interval (auto send/receive) set for at least 10 mins?
If you have intergrated anti virus, uninstall that, reboot and retest

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything
at
their end and all is fine. I get the occassional mail but had 80 mails
in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007
with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was
well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all
was
retrived fine. But I want OL 2007 to work as it should as MS mail is
not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy

Mail not getting through for ISP
 

AV intergration is the cause of many Outlook probs

"Andy" wrote in message
...
How can I find a bad message? I'll happily junk it if I can find it.

MY ISP installed new Macafee virus scan but they (British Telecom) must
have
several millions users in the UK, so I guess this has been well tried and
tested.

Andy

"Diane Poremsky [MVP]" wrote:

Are you using a virus or spam scanner on incoming mail? They can cause
issues such as this. The only other reason outlook wouldn't download all
the
mail is if it was malformed. When this happens it usually stops
downloading
until you get rid of the bad message (by deleting it online).

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"Andy" wrote in message
...
OL 2007 and Vista.

All my mail is (was) backed up at my ISP. They have checked everything
at
their end and all is fine. I get the occassional mail but had 80 mails
in
my
ISP mail box.

I tried repairing OL this didn't help. I then unistalled Office 2007
with
OL
2007 and reinstalled. Still the mail was not collected from
"mail.btinternet.com". I call ed the ISP and agian they said all was
well
at
thier end. They suggested I set up MS mail and give it all the same
details
as OL has which I did. 89 e-mails came straight in to MS mail and all
was
retrived fine. But I want OL 2007 to work as it should as MS mail is
not
right for me.

Any ideas please why OL 2007 won't collect my mail when MS mail will?

Andy