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OWA showing old reminders
Laura Galusha wrote:
We are using Exchange 2003 SP2. One of my users is experiencing a problem with duplicate/old reminders appearing in OWA at home. She will have a list of sometimes as many as 30 reminders appear when she goes in to OWA - all reminders are old (weeks/months) and have already been dismissed by her via Outlook when she is in the office. Sometimes she will also have the duplicate reminders appear in Outlook (on a day following her OWA access from home). We have tried using both the /cleanreminders and /cleansniff switches and neither have corrected this. I have also applied the hotfix from KB 957208. The only way I've ever fixed this was with outlook.exe /cleanreminders, which has always worked. Wild guess...disable cached mode, open Outlook - is it good? If so, delete or rename her old OST file, open OL and re-enable it, and reopen it. I'm setting up my reply to crosspost to microsoft.public.outlook as someone there may have more advice. |
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#2
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OWA showing old reminders
I disabled cached mode and then launched Outlook /cleanreminders.
Thirty-seven old reminders still popped up. I dismissed them. I then renamed her OST file, enabled cached mode, and launched Outlook. Then a balloon popped up saying “cannot start the reminder service. Unable to show reminders.” I googled this and found a forum thread suggesting to use the /resetfolders switch and that there is a hidden reminders folder in Outlook. After using the /resetfolders switch the old/duplicate reminders have gone away and thus far (2 days) have not reoccurred. "Lanwench [MVP - Exchange]" wrote: Laura Galusha wrote: We are using Exchange 2003 SP2. One of my users is experiencing a problem with duplicate/old reminders appearing in OWA at home. She will have a list of sometimes as many as 30 reminders appear when she goes in to OWA - all reminders are old (weeks/months) and have already been dismissed by her via Outlook when she is in the office. Sometimes she will also have the duplicate reminders appear in Outlook (on a day following her OWA access from home). We have tried using both the /cleanreminders and /cleansniff switches and neither have corrected this. I have also applied the hotfix from KB 957208. The only way I've ever fixed this was with outlook.exe /cleanreminders, which has always worked. Wild guess...disable cached mode, open Outlook - is it good? If so, delete or rename her old OST file, open OL and re-enable it, and reopen it. I'm setting up my reply to crosspost to microsoft.public.outlook as someone there may have more advice. |
#3
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OWA showing old reminders
Laura Galusha wrote:
I disabled cached mode and then launched Outlook /cleanreminders. Thirty-seven old reminders still popped up. I dismissed them. I then renamed her OST file, enabled cached mode, and launched Outlook. Then a balloon popped up saying "cannot start the reminder service. Unable to show reminders." I googled this and found a forum thread suggesting to use the /resetfolders switch and that there is a hidden reminders folder in Outlook. After using the /resetfolders switch the old/duplicate reminders have gone away and thus far (2 days) have not reoccurred. Fun! Well, glad you got it resolved. "Lanwench [MVP - Exchange]" wrote: Laura Galusha wrote: We are using Exchange 2003 SP2. One of my users is experiencing a problem with duplicate/old reminders appearing in OWA at home. She will have a list of sometimes as many as 30 reminders appear when she goes in to OWA - all reminders are old (weeks/months) and have already been dismissed by her via Outlook when she is in the office. Sometimes she will also have the duplicate reminders appear in Outlook (on a day following her OWA access from home). We have tried using both the /cleanreminders and /cleansniff switches and neither have corrected this. I have also applied the hotfix from KB 957208. The only way I've ever fixed this was with outlook.exe /cleanreminders, which has always worked. Wild guess...disable cached mode, open Outlook - is it good? If so, delete or rename her old OST file, open OL and re-enable it, and reopen it. I'm setting up my reply to crosspost to microsoft.public.outlook as someone there may have more advice. |
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