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#1
March 30th 09, 05:53 AM
posted to microsoft.public.outlook
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Outlook and html emails
A friend who I think uses Outlook not Outlook Express says she can't open
certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA 
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#2
March 30th 09, 12:45 PM
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Outlook and html emails
What exactly happens when she tries to open them? Does she get an error, are
they plain text etc. What folder are they in? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... A friend who I think uses Outlook not Outlook Express says she can't open certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA
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#3
March 31st 09, 08:10 AM
posted to microsoft.public.outlook
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Outlook and html emails
Her reply is this
the problem when I try to open the attachments, it tells me that an error was made when doing so, therefore the message was destroyed, other times it shows a blank sheet. "Diane Poremsky [MVP]" wrote in message ... What exactly happens when she tries to open them? Does she get an error, are they plain text etc. What folder are they in? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... A friend who I think uses Outlook not Outlook Express says she can't open certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA
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#4
April 1st 09, 04:08 AM
posted to microsoft.public.outlook
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Outlook and html emails
Are these valid messages and attachments - i.e., attachments she is
expecting, from people she knows? How is the message destroyed? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... Her reply is this the problem when I try to open the attachments, it tells me that an error was made when doing so, therefore the message was destroyed, other times it shows a blank sheet. "Diane Poremsky [MVP]" wrote in message ... What exactly happens when she tries to open them? Does she get an error, are they plain text etc. What folder are they in? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... A friend who I think uses Outlook not Outlook Express says she can't open certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA
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#5
April 3rd 09, 05:06 AM
posted to microsoft.public.outlook
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Outlook and html emails
Yes she says some attachments from friends.
Others from Travel advisors and airlines will open O.K. if she asks for them in plain text. The error message says damaged in error. "Diane Poremsky [MVP]" wrote in message ... Are these valid messages and attachments - i.e., attachments she is expecting, from people she knows? How is the message destroyed? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... Her reply is this the problem when I try to open the attachments, it tells me that an error was made when doing so, therefore the message was destroyed, other times it shows a blank sheet. "Diane Poremsky [MVP]" wrote in message ... What exactly happens when she tries to open them? Does she get an error, are they plain text etc. What folder are they in? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... A friend who I think uses Outlook not Outlook Express says she can't open certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA
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#6
April 4th 09, 01:57 AM
posted to microsoft.public.outlook
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Outlook and html emails
Is she running antivirus or security software on incoming email? Disable
it. It can corrupt attachments. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... Yes she says some attachments from friends. Others from Travel advisors and airlines will open O.K. if she asks for them in plain text. The error message says damaged in error. "Diane Poremsky [MVP]" wrote in message ... Are these valid messages and attachments - i.e., attachments she is expecting, from people she knows? How is the message destroyed? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... Her reply is this the problem when I try to open the attachments, it tells me that an error was made when doing so, therefore the message was destroyed, other times it shows a blank sheet. "Diane Poremsky [MVP]" wrote in message ... What exactly happens when she tries to open them? Does she get an error, are they plain text etc. What folder are they in? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... A friend who I think uses Outlook not Outlook Express says she can't open certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA
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#7
April 4th 09, 02:36 AM
posted to microsoft.public.outlook
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Outlook and html emails
Thank you for that advice. I will pass it on to her, hopefully this will
help her. Many thanks "Diane Poremsky [MVP]" wrote in message ... Is she running antivirus or security software on incoming email? Disable it. It can corrupt attachments. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... Yes she says some attachments from friends. Others from Travel advisors and airlines will open O.K. if she asks for them in plain text. The error message says damaged in error. "Diane Poremsky [MVP]" wrote in message ... Are these valid messages and attachments - i.e., attachments she is expecting, from people she knows? How is the message destroyed? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... Her reply is this the problem when I try to open the attachments, it tells me that an error was made when doing so, therefore the message was destroyed, other times it shows a blank sheet. "Diane Poremsky [MVP]" wrote in message ... What exactly happens when she tries to open them? Does she get an error, are they plain text etc. What folder are they in? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "B.W." (del xxx) wrote in message ... A friend who I think uses Outlook not Outlook Express says she can't open certain emails. I think they are probably html emails. Is there a preference setting in Outlook she cam change somewhere? TIA
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