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#1
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"message view" control broken -- can't view any messages in Outloo
I'm not sure what happened, but I am now unable to view any messages in
Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message view control, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks! |
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#2
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"message view" control broken -- can't view any messages in Outloo
Does it work in Outlook Safe Mode?
Start- Run; outlook.exe /safe To determine the scope of the issue; As you are on Exchange, does it work when you access your mailbox from a different computer? Does it work for other users when they logon to the affected computer? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "mlevin" wrote in message ... I'm not sure what happened, but I am now unable to view any messages in Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message view control, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks! |
#3
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"message view" control broken -- can't view any messages inOutloo
Yes, my mailbox is fine when I use a different computer (or even a
different client -- as I mentioned, I can use OWA or an IMAP client no problem even from the affected computer). Haven't had someone else try to log in from my computer, but I will do so. - m On Jan 7, 9:44*am, "Roady [MVP]" t wrote: Does it work in Outlook Safe Mode? Start- Run; outlook.exe /safe To determine the scope of the issue; As you are on Exchange, does it work when you access your mailbox from a different computer? Does it work for other users when they logon to the affected computer? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "mlevin" wrote in message ... I'm not sure what happened, but I am now unable to view any messages in Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item.." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message view control, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks!- Hide quoted text - - Show quoted text - |
#4
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"message view" control broken -- can't view any messages inOutloo
Oh, and no, safe mode doesn't help. That was one of the first things I
tried (forgot to mention that in my original post). On Jan 7, 9:44*am, "Roady [MVP]" t wrote: Does it work in Outlook Safe Mode? Start- Run; outlook.exe /safe To determine the scope of the issue; As you are on Exchange, does it work when you access your mailbox from a different computer? Does it work for other users when they logon to the affected computer? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "mlevin" wrote in message ... I'm not sure what happened, but I am now unable to view any messages in Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item.." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message view control, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks!- Hide quoted text - - Show quoted text - |
#5
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"message view" control broken -- can't view any messages in Outloo
did you try office diagnostics? Are you using a client side virus or spam
scanner? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "mlevin" wrote in message ... I'm not sure what happened, but I am now unable to view any messages in Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message view control, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks! |
#6
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"message view" control broken -- can't view any messages inOutloo
Yes, I have symantec corporate installed and no, I didn't try office
diagnostics -- where do I find that? On Jan 7, 6:28*pm, "Diane Poremsky [MVP]" wrote: did you try office diagnostics? Are you using a client side virus or spam scanner? -- Diane Poremsky [MVP - Outlook] Outlook Tips:http://www.outlook-tips.net/ Outlook & Exchange Solutions Center:http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visitinghttp://www.microsoft.com/office/community/en-us/default.mspxor point your newsreader to msnews.microsoft.com. "mlevin" wrote in message ... I'm not sure what happened, but I am now unable to view any messages in Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item.." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message viewcontrol, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks! |
#7
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"message view" control broken -- can't view any messages in Outloo
Try restarting outlook in safe mode. It may be a problem with a Symantec
update. Office diagnostics is on the help menu. Oh wait, you are using outlook 2003 - you need Detect and Repair. It's also on the Help menu. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "mlevin" wrote in message ... Yes, I have symantec corporate installed and no, I didn't try office diagnostics -- where do I find that? On Jan 7, 6:28 pm, "Diane Poremsky [MVP]" wrote: did you try office diagnostics? Are you using a client side virus or spam scanner? -- Diane Poremsky [MVP - Outlook] Outlook Tips:http://www.outlook-tips.net/ Outlook & Exchange Solutions Center:http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visitinghttp://www.microsoft.com/office/community/en-us/default.mspxor point your newsreader to msnews.microsoft.com. "mlevin" wrote in message ... I'm not sure what happened, but I am now unable to view any messages in Outlook. I'm on XP (SP2) with Outlook 2003 (SP3). Everything was fine until yesterday, and I swear I didn't install anything new! In the preview pane, some messages (external/SMTP messages, I think) say "can't display in reading pane" or something like that and prompt me to open them in their own window, but when I try that, it says "can't open item." Other messages (internal/Exchange messages, I think) simply show the headers but an empty/blank message area in the preview pane, and when I open those, I also get a blank message area in the full window. But the message area isn't just "blank" -- it simply doesn't show -- sometimes it shows what was previously in the background or sometimes is just gray. It's simply not rendering. IMAP and OWA work fine, so it is definitely a local problem. I'm thinking that the message viewcontrol, or whatever it is, is really broken deep within Windows. I'm looking for some help on how to fix this short of reinstalling XP. I've tried re-registering DLLs, etc. Is it something in the registry? The problem has survived the following attempts: * Several reboots. * Clearing/deleting the forms cache. * Removing the local .ost file (I use Exchange in cached mode) and letting Outlook re-download from the server. * Removing and re-creating the Outlook account/profile. * Uninstalling and reinstalling Outlook 2003. * Upgrading to Outlook 2007. I'm out of ideas. Any suggestions? I'm stumped. And I really don't want to reinstall Windows. Thanks! |
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