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#1
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Attachments only open in safe mode
One of the computers in our office can only open attachments in safe mode.
Windows XP & Outlook 2007. It is a co-worker who says it's been like that for several weeks now. I did a search and learned that Google desktop has created this problem in Outlook 2003 but he does not have that software installed. We've run Office Diagnostics which shows no problems. Any suggestions? Thanks in advance. |
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#2
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Attachments only open in safe mode
what other addins are installed? Go to tools, trust center, addins to see.
-- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "BobS" wrote in message ... One of the computers in our office can only open attachments in safe mode. Windows XP & Outlook 2007. It is a co-worker who says it's been like that for several weeks now. I did a search and learned that Google desktop has created this problem in Outlook 2003 but he does not have that software installed. We've run Office Diagnostics which shows no problems. Any suggestions? Thanks in advance. |
#3
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Attachments only open in safe mode
Thank you for your reply!
Active Add-ins: Business Contact Manager for Outlook Microsoft Exhange Unified Messaging Microsoft Office SharePoint Server Colleague Import Add-in Microsoft Outlook Mobile Service PDRMOutlook Windows Search Email Indexer Inactive Add-ins Microsoft Access Outlook Add-in for Data Collection and Publishing Microsoft VBA for Outlook Addin "Diane Poremsky [MVP]" wrote in message ... what other addins are installed? Go to tools, trust center, addins to see. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "BobS" wrote in message ... One of the computers in our office can only open attachments in safe mode. Windows XP & Outlook 2007. It is a co-worker who says it's been like that for several weeks now. I did a search and learned that Google desktop has created this problem in Outlook 2003 but he does not have that software installed. We've run Office Diagnostics which shows no problems. Any suggestions? Thanks in advance. |
#4
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Attachments only open in safe mode
BobS wrote:
Diane Poremsky wrote ... BobSwrote ... One of the computers in our office can only open attachments in safe mode. Windows XP & Outlook 2007. It is a co-worker who says it's been like that for several weeks now. I did a search and learned that Google desktop has created this problem in Outlook 2003 but he does not have that software installed. We've run Office Diagnostics which shows no problems. Any suggestions? Thanks in advance. what other addins are installed? Go to tools, trust center, addins to see. Active Add-ins: Business Contact Manager for Outlook Microsoft Exhange Unified Messaging Microsoft Office SharePoint Server Colleague Import Add-in Microsoft Outlook Mobile Service PDRMOutlook Windows Search Email Indexer Inactive Add-ins Microsoft Access Outlook Add-in for Data Collection and Publishing Microsoft VBA for Outlook Addin Outlook's safe mode will disable both add-ons and COM add-ins (extensions). However, not all extensions might be listed in the COM Add-in Manager inside of Outlook. If Outlook runs properly in its safe mode, an add-on or extension is causing the problem. If all add-ons are disabled and Outlook is started normally and the problem appears, it is an extension causing the problem. Outlook's safe mode disable *both* add-ons and extensions (COM add-ins). Disabling all add-ons and starting Outlook normally will still have the extensions enabled. If disabling all add-ons and starting Outlook normally gets rid of the problem, start enabling the add-ons one at a time. Enable one, restart Outlook, and retest. Repeat for each add-on until the problem reappears. The prior reenabled add-ons is the culprit. If it is an extension causing the problem, you can do the same enable-one-at-a-time testing that you did with add-ons. However, if all add-ons and COM add-ins (that are listed) are disabled when you start Outlook normally and the problem remains then the problem is with an extension not listed in Outlook. You'll have to look at Add/Remove Programs to see what software interrogates the e-mail traffic or modifies or adds to Outlook's behaviors. For example, AttachmentOptions from Slovak doesn't show up as a COM add-in, so to get it out of your environment during testing means having to uninstall it. Any file indexing program can lockup the database file(s) used by Outlook. That includes Microsoft's Search. Uninstall it to see if it causes the problem, or configure it to NOT include indexing of e-mail contents. Then retest. What anti-virus software is used by this problematic client? Have you tried disabling the extraneous e-mail scanning in the anti-virus software? Sometimes that is not sufficient (as the e-mail traffic will still pass through their traffic proxy) and you have to uninstall the anti-virus software and then do a custom install where to deselect the e-mail scanning feature. Some anti-virus products work like a mail server rather than a transparent proxy: they accept the e-mail as though the server or client had accepted it, interrogate it, and then pass it on. Also check for anything else that interrogates this user's e-mail traffic, like anti-spam and anti-malware programs. |
#5
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Attachments only open in safe mode
I disabled the Windows Search Email Indexer and the Business Contact Manager
for Outlook, which he wasn't using anyway, and all is well. He can now open attachments in the normal mode. Thank you for your assistance. "VanguardLH" wrote in message ... BobS wrote: Diane Poremsky wrote ... BobSwrote ... One of the computers in our office can only open attachments in safe mode. Windows XP & Outlook 2007. It is a co-worker who says it's been like that for several weeks now. I did a search and learned that desktop has created this problem in Outlook 2003 but he does not have that software installed. We've run Office Diagnostics which shows no problems. Any suggestions? Thanks in advance. what other addins are installed? Go to tools, trust center, addins to see. Active Add-ins: Business Contact Manager for Outlook Microsoft Exhange Unified Messaging Microsoft Office SharePoint Server Colleague Import Add-in Microsoft Outlook Mobile Service PDRMOutlook Windows Search Email Indexer Inactive Add-ins Microsoft Access Outlook Add-in for Data Collection and Publishing Microsoft VBA for Outlook Addin Outlook's safe mode will disable both add-ons and COM add-ins (extensions). However, not all extensions might be listed in the COM Add-in Manager inside of Outlook. If Outlook runs properly in its safe mode, an add-on or extension is causing the problem. If all add-ons are disabled and Outlook is started normally and the problem appears, it is an extension causing the problem. Outlook's safe mode disable *both* add-ons and extensions (COM add-ins). Disabling all add-ons and starting Outlook normally will still have the extensions enabled. If disabling all add-ons and starting Outlook normally gets rid of the problem, start enabling the add-ons one at a time. Enable one, restart Outlook, and retest. Repeat for each add-on until the problem reappears. The prior reenabled add-ons is the culprit. If it is an extension causing the problem, you can do the same enable-one-at-a-time testing that you did with add-ons. However, if all add-ons and COM add-ins (that are listed) are disabled when you start Outlook normally and the problem remains then the problem is with an extension not listed in Outlook. You'll have to look at Add/Remove Programs to see what software interrogates the e-mail traffic or modifies or adds to Outlook's behaviors. For example, AttachmentOptions from Slovak doesn't show up as a COM add-in, so to get it out of your environment during testing means having to uninstall it. Any file indexing program can lockup the database file(s) used by Outlook. That includes Microsoft's Search. Uninstall it to see if it causes the problem, or configure it to NOT include indexing of e-mail contents. Then retest. What anti-virus software is used by this problematic client? Have you tried disabling the extraneous e-mail scanning in the anti-virus software? Sometimes that is not sufficient (as the e-mail traffic will still pass through their traffic proxy) and you have to uninstall the anti-virus software and then do a custom install where to deselect the e-mail scanning feature. Some anti-virus products work like a mail server rather than a transparent proxy: they accept the e-mail as though the server or client had accepted it, interrogate it, and then pass it on. Also check for anything else that interrogates this user's e-mail traffic, like anti-spam and anti-malware programs. |
#6
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Attachments only open in safe mode
BobS wrote:
VanguardLH wrote ... BobS wrote: Diane Poremsky wrote ... BobSwrote ... One of the computers in our office can only open attachments in safe mode. Windows XP & Outlook 2007. what other addins are installed? Go to tools, trust center, addins to see. Active Add-ins: ... Windows Search Email Indexer Any file indexing program can lockup the database file(s) used by Outlook. That includes Microsoft's Search. Uninstall it to see if it causes the problem, or configure it to NOT include indexing of e-mail contents. Then retest. I disabled the Windows Search Email Indexer and the Business Contact Manager for Outlook, which he wasn't using anyway, and all is well. He can now open attachments in the normal mode. Thank you for your assistance. My bet is on the indexing service (Microsoft Search). |
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