It's not a glitch. If you have antivirus configured to actively scan outgoing
and/or incoming emails, then you force antivirus to step in and act as a
proxy so to speak between your mail server and your client, Outlook. If
antivirus has not completed scanning all your incoming and/or outgoing email
by the time Outlook is polling the server for email again, you can see the
issues that would cause.

This is why we recommend turning off the antivirus integration with Outlook.
It doesn't compromise security since your real time scanner will catch
anything it's been udpated for.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"scorpionleather" wrote:

"Diane Poremsky [MVP]" wrote:
don't set autosend to more frequently than about 8 -10 min, especially if
you have a lot of accounts or IMAP folders to sync. Don't hit the
Send/Receive button or F5 more frequently than 8 -10 min for the same
reason.

Interesting, thanks Diane. I changed auto send/receive from 6 minutes to 10
minutes. Let's see what happens. That makes me curious why should that
make any difference? What kind of glitch is circumvented in these long
timescales that are minutes-long?

Sometimes just turning it off doesn't work. You have to uninstall the a/v
program, and do a custom reinstall without the email scanning module.

"K. Orland" wrote in message
...
: It's not a glitch. If you have antivirus configured to actively scan
outgoing
: and/or incoming emails, then you force antivirus to step in and act as a
: proxy so to speak between your mail server and your client, Outlook. If
: antivirus has not completed scanning all your incoming and/or outgoing
email
: by the time Outlook is polling the server for email again, you can see the
: issues that would cause.
:
: This is why we recommend turning off the antivirus integration with
Outlook.
: It doesn't compromise security since your real time scanner will catch
: anything it's been udpated for.
:
: --
: Kathleen Orland - MVP Outlook
: Outlook Tips: http://www.outlook-tips.net/
: http://www.howto-outlook.com/
:
:
:
: "scorpionleather" wrote:
:
: "Diane Poremsky [MVP]" wrote:
: don't set autosend to more frequently than about 8 -10 min, especially
if
: you have a lot of accounts or IMAP folders to sync. Don't hit the
: Send/Receive button or F5 more frequently than 8 -10 min for the same
: reason.
:
: Interesting, thanks Diane. I changed auto send/receive from 6 minutes
to 10
: minutes. Let's see what happens. That makes me curious why should that
: make any difference? What kind of glitch is circumvented in these long
: timescales that are minutes-long?
:

That's exactly right, good point to bring up. To go further, some like
Symantec don't uninstall the way you'd think and they even have instructions
listed on their website on how to uninstall completely.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Tom [Pepper] Willett" wrote:

Sometimes just turning it off doesn't work. You have to uninstall the a/v
program, and do a custom reinstall without the email scanning module.

"K. Orland" wrote in message
...
: It's not a glitch. If you have antivirus configured to actively scan
outgoing
: and/or incoming emails, then you force antivirus to step in and act as a
: proxy so to speak between your mail server and your client, Outlook. If
: antivirus has not completed scanning all your incoming and/or outgoing
email
: by the time Outlook is polling the server for email again, you can see the
: issues that would cause.
:
: This is why we recommend turning off the antivirus integration with
Outlook.
: It doesn't compromise security since your real time scanner will catch
: anything it's been udpated for.
:
: --
: Kathleen Orland - MVP Outlook
: Outlook Tips: http://www.outlook-tips.net/
: http://www.howto-outlook.com/
:
:
:
: "scorpionleather" wrote:
:
: "Diane Poremsky [MVP]" wrote:
: don't set autosend to more frequently than about 8 -10 min, especially
if
: you have a lot of accounts or IMAP folders to sync. Don't hit the
: Send/Receive button or F5 more frequently than 8 -10 min for the same
: reason.
:
: Interesting, thanks Diane. I changed auto send/receive from 6 minutes
to 10
: minutes. Let's see what happens. That makes me curious why should that
: make any difference? What kind of glitch is circumvented in these long
: timescales that are minutes-long?
:

Email scanning is here to stay because users will feel a psychological need
for this type of scanning even if the viruses could otherwise be caught by
real time file scanning. It sounds like Microsoft should work with the
major antivirus vendors to produce better tie-ins to Outlook. The same way
Microsoft works with device driver vendors.

Also, although Vista pops up a UAC to protect me from rogue installations,
it is interesting that iTunes can install itself as an Outlook COM add-in in
stealth-mode without telling me anything. WTF is iTunes doing inside my
email application, it's for music! Is Apple getting into spyware marketing
practices or something?



"K. Orland" wrote in message
...
That's exactly right, good point to bring up. To go further, some like
Symantec don't uninstall the way you'd think and they even have
instructions
listed on their website on how to uninstall completely.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"Tom [Pepper] Willett" wrote:

Sometimes just turning it off doesn't work. You have to uninstall the
a/v
program, and do a custom reinstall without the email scanning module.

"K. Orland" wrote in message
...
: It's not a glitch. If you have antivirus configured to actively scan
outgoing
: and/or incoming emails, then you force antivirus to step in and act as
a
: proxy so to speak between your mail server and your client, Outlook. If
: antivirus has not completed scanning all your incoming and/or outgoing
email
: by the time Outlook is polling the server for email again, you can see
the
: issues that would cause.
:
: This is why we recommend turning off the antivirus integration with
Outlook.
: It doesn't compromise security since your real time scanner will catch
: anything it's been udpated for.
:
: --
: Kathleen Orland - MVP Outlook
: Outlook Tips: http://www.outlook-tips.net/
: http://www.howto-outlook.com/
:
:
:
: "scorpionleather" wrote:
:
: "Diane Poremsky [MVP]" wrote:
: don't set autosend to more frequently than about 8 -10 min,
especially
if
: you have a lot of accounts or IMAP folders to sync. Don't hit the
: Send/Receive button or F5 more frequently than 8 -10 min for the
same
: reason.
:
: Interesting, thanks Diane. I changed auto send/receive from 6
minutes
to 10
: minutes. Let's see what happens. That makes me curious why should
that
: make any difference? What kind of glitch is circumvented in these
long
: timescales that are minutes-long?
:

DL: So far after disabling iTunes plug-in the emails haven't got stuck yet.
But sometimes it takes a week or two before they get stuck (problem is
intermittent) and then it will happen several times in a row. So the test
won't be conclusive for a while; I supposed I can post a follow-up to this
thread about a month from now and then we'll have a better idea.

The tie-in is well known, the scanners use LocalHost to fake an SMTP server.
They just don't tell people to lengthen the polling interval or that there
are lots of bugs they cause due to the scanning.

The ITunes addin is installed as a calendar synching addin to the ITunes
device. It's known to cause various problems, depending on the version of
the software.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm


"scorpionleather" wrote in message
...
Email scanning is here to stay because users will feel a psychological
need for this type of scanning even if the viruses could otherwise be
caught by real time file scanning. It sounds like Microsoft should work
with the major antivirus vendors to produce better tie-ins to Outlook.
The same way Microsoft works with device driver vendors.

Also, although Vista pops up a UAC to protect me from rogue installations,
it is interesting that iTunes can install itself as an Outlook COM add-in
in stealth-mode without telling me anything. WTF is iTunes doing inside
my email application, it's for music! Is Apple getting into spyware
marketing practices or something?

"DL" address@invalid wrote in message
Its not a bug with Outlook, its caused by something on your system, often
a third party antivirus application

OK latest results - all this advice about disabling Anti-Virus scanning,
disabling the iTunes plug-in, and increasing the email check to 10 minutes
is NOT the solution.

I just sent an email and it got stuck in the Outbox without giving any error
dialog, just quietly sitting there. Send/receive had no effect. It finally
sent when I exited Outlook and started it again.

So now I'm back to where we started - I'm convinced this IS a Microsoft bug.
Hopefully Microsoft can put some priority on this and fix it in the next
Office service pack, or even better, send out a hotfix soon.

"scorpionleather" wrote in message
...

So now I'm back to where we started - I'm convinced this IS a Microsoft
bug. Hopefully Microsoft can put some priority on this and fix it in the
next Office service pack, or even better, send out a hotfix soon.

Unless you contact Microsoft directly and report the situation, they can't
"put some priority" on it because they won't know about it.
--
Brian Tillman [MVP-Outlook]

Not necessarily. The FIST place to look is your email provider, the
SMTP address if that is the protocol you use.

In Outlook, try using Tools, E-mail Accounts, use the change/view
selection to open dialog.

There is a [Test Account Settings..], also look at [More Settings...] to
see if you have SMTP password settings. It's the SMTP password settings
where most send problems occur, especially if you email provider has
changed policy to require one (they did NOT require SMTP password in the
past). The usual SMTP Password setting is to use the same one as your
POP3.


--
===============
Master Blaster
Computer System Specialist
IT Technician


"scorpionleather" wrote in message
:

"DL" address@invalid wrote in message

Its not a bug with Outlook, its caused by something on your system, often
a third party antivirus application


OK latest results - all this advice about disabling Anti-Virus scanning,
disabling the iTunes plug-in, and increasing the email check to 10 minutes
is NOT the solution.

I just sent an email and it got stuck in the Outbox without giving any error
dialog, just quietly sitting there. Send/receive had no effect. It finally
sent when I exited Outlook and started it again.

So now I'm back to where we started - I'm convinced this IS a Microsoft bug.
Hopefully Microsoft can put some priority on this and fix it in the next
Office service pack, or even better, send out a hotfix soon.

Master Blaster, if you read the discussion you'll notice that this problem
has nothing to do with incorrect SMTP settings or with the email hosting
provider. Instead, it is the outgoing mail queue inside of Outlook. Your
message is irrelevant to what we are talking about here.. but thanks for the
tip, it might help other users who have a different problem.