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#1
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Odd problem with Outlook resetting the auto send/receive checkbox
Hello!
I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates installed, including Office SP3. She has an account with AppRiver for hosted Exchange, and she has a POP account for another domain. Mail is set to deliver to her hosted Exchange mailbox for the Exchange account and the POP account. She called today and said that she was not getting mail on the POP account unless she manually hit Send/Receive. I checked the Send/Receive Groups settings and found that the send/receive settings had been changed from automatic send/receive every three minutes to not having the box checked at all for automatic send/receive, with the minutes set back to the default of five minutes. I re-checked the box and set it to check every four minutes, which should only affect the POP account. Manually hitting Send/Receive frequently seems to cause the Send/Receive Status to hang. I emailed AppRiver about that concern. I closed and re-opened Outlook several times and verified that the hosted Exchange mail was working well. I was just about to get out of her computer and I thought I'd take one last look. Her automatic Send/Receive was unchecked again. Does anyone have any idea why it resets itself to the default of five minutes with the box UNchecked? Thank you! Gregg Hill |
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#2
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Odd problem with Outlook resetting the auto send/receive checkbox
1. Do not set autocheck to more frequently than 8 -10 min. Too frequent
checks may cause outlook to stop checking. 2. I have no idea why its unchecking itself. I'd find and delete the SRS file for her profile and restart outlook. http://www.outlook-tips.net/beginner/filepath.htm Is she using a virus scanner on email? That's a bad idea too. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... Hello! I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates installed, including Office SP3. She has an account with AppRiver for hosted Exchange, and she has a POP account for another domain. Mail is set to deliver to her hosted Exchange mailbox for the Exchange account and the POP account. She called today and said that she was not getting mail on the POP account unless she manually hit Send/Receive. I checked the Send/Receive Groups settings and found that the send/receive settings had been changed from automatic send/receive every three minutes to not having the box checked at all for automatic send/receive, with the minutes set back to the default of five minutes. I re-checked the box and set it to check every four minutes, which should only affect the POP account. Manually hitting Send/Receive frequently seems to cause the Send/Receive Status to hang. I emailed AppRiver about that concern. I closed and re-opened Outlook several times and verified that the hosted Exchange mail was working well. I was just about to get out of her computer and I thought I'd take one last look. Her automatic Send/Receive was unchecked again. Does anyone have any idea why it resets itself to the default of five minutes with the box UNchecked? Thank you! Gregg Hill |
#3
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Odd problem with Outlook resetting the auto send/receive checkbox
Diane,
I have seen lots of problems when set to less than three minutes with POP accounts. If it persists, I'll kick up the time. I actually did find the SRS thing a few minutes after posting this message. I'll see if she has any more problems with it today. No POP scanning of AV. She has desktop AV, and Outlook's OST and that folder are excluded. Weird stuff! Thank you for the suggestions. Gregg Hill "Diane Poremsky [MVP]" wrote in message ... 1. Do not set autocheck to more frequently than 8 -10 min. Too frequent checks may cause outlook to stop checking. 2. I have no idea why its unchecking itself. I'd find and delete the SRS file for her profile and restart outlook. http://www.outlook-tips.net/beginner/filepath.htm Is she using a virus scanner on email? That's a bad idea too. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... Hello! I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates installed, including Office SP3. She has an account with AppRiver for hosted Exchange, and she has a POP account for another domain. Mail is set to deliver to her hosted Exchange mailbox for the Exchange account and the POP account. She called today and said that she was not getting mail on the POP account unless she manually hit Send/Receive. I checked the Send/Receive Groups settings and found that the send/receive settings had been changed from automatic send/receive every three minutes to not having the box checked at all for automatic send/receive, with the minutes set back to the default of five minutes. I re-checked the box and set it to check every four minutes, which should only affect the POP account. Manually hitting Send/Receive frequently seems to cause the Send/Receive Status to hang. I emailed AppRiver about that concern. I closed and re-opened Outlook several times and verified that the hosted Exchange mail was working well. I was just about to get out of her computer and I thought I'd take one last look. Her automatic Send/Receive was unchecked again. Does anyone have any idea why it resets itself to the default of five minutes with the box UNchecked? Thank you! Gregg Hill |
#4
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Odd problem with Outlook resetting the auto send/receive checkbox
I am thinking of creating a new Send/Receive group just for the POP3 account
at this client. I tested it on my home system (SBS 2003, Exchange 2003 SP2, Outlook 2003, XP SP3), and I set the All Accounts to not send/receive when hitting F9, as this seems to cause Outlook to hang on the client's computer. I created a new send/receive group and set only a POP3 account to use it, with it set to send/receive on F9 and scheduled every three minutes. It seems to work fine, and hitting F9 does not make Outlook check the Exchange account. That seems to work fine, even without the Exchange account being set to use the All Accounts settings. Is there any reason that I **should** have the Exchange account use the features under the Send/Receive Groups settings? Both inbound and outbound mail work fine without it on my home network. Thank you! Gregg Hill "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... Hello! I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates installed, including Office SP3. She has an account with AppRiver for hosted Exchange, and she has a POP account for another domain. Mail is set to deliver to her hosted Exchange mailbox for the Exchange account and the POP account. She called today and said that she was not getting mail on the POP account unless she manually hit Send/Receive. I checked the Send/Receive Groups settings and found that the send/receive settings had been changed from automatic send/receive every three minutes to not having the box checked at all for automatic send/receive, with the minutes set back to the default of five minutes. I re-checked the box and set it to check every four minutes, which should only affect the POP account. Manually hitting Send/Receive frequently seems to cause the Send/Receive Status to hang. I emailed AppRiver about that concern. I closed and re-opened Outlook several times and verified that the hosted Exchange mail was working well. I was just about to get out of her computer and I thought I'd take one last look. Her automatic Send/Receive was unchecked again. Does anyone have any idea why it resets itself to the default of five minutes with the box UNchecked? Thank you! Gregg Hill |
#5
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Odd problem with Outlook resetting the auto send/receive checkbox
It shouldn't be a problem. Exchange polls on its own schedule.
-- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... I am thinking of creating a new Send/Receive group just for the POP3 account at this client. I tested it on my home system (SBS 2003, Exchange 2003 SP2, Outlook 2003, XP SP3), and I set the All Accounts to not send/receive when hitting F9, as this seems to cause Outlook to hang on the client's computer. I created a new send/receive group and set only a POP3 account to use it, with it set to send/receive on F9 and scheduled every three minutes. It seems to work fine, and hitting F9 does not make Outlook check the Exchange account. That seems to work fine, even without the Exchange account being set to use the All Accounts settings. Is there any reason that I **should** have the Exchange account use the features under the Send/Receive Groups settings? Both inbound and outbound mail work fine without it on my home network. Thank you! Gregg Hill "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... Hello! I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates installed, including Office SP3. She has an account with AppRiver for hosted Exchange, and she has a POP account for another domain. Mail is set to deliver to her hosted Exchange mailbox for the Exchange account and the POP account. She called today and said that she was not getting mail on the POP account unless she manually hit Send/Receive. I checked the Send/Receive Groups settings and found that the send/receive settings had been changed from automatic send/receive every three minutes to not having the box checked at all for automatic send/receive, with the minutes set back to the default of five minutes. I re-checked the box and set it to check every four minutes, which should only affect the POP account. Manually hitting Send/Receive frequently seems to cause the Send/Receive Status to hang. I emailed AppRiver about that concern. I closed and re-opened Outlook several times and verified that the hosted Exchange mail was working well. I was just about to get out of her computer and I thought I'd take one last look. Her automatic Send/Receive was unchecked again. Does anyone have any idea why it resets itself to the default of five minutes with the box UNchecked? Thank you! Gregg Hill |
#6
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Odd problem with Outlook resetting the auto send/receive checkbox
Diane,
I stopped the Send/Receive function from forcing a send/receive on the hosted Exchange accounts. Because Exchange has its own polling procedure and interval, it appears that forcing it to check (the default when hitting Send/Receive or scheduling it) was causing it to hang, which then hung the POP account checking, which seemed to hang all checking until Outlook was closed and re-opened. I disabled forced checking by hitting Ctrl-Alt-S to open the Send/Receive Groups dialog box clicked on All Accounts Edit clicked on the Exchange account (first account) unchecked "Include the selected account in this group" clicked OK clicked Close. Now, when hitting Send/Receive (which they really should have no need to do any more if the settings stick), it flashes by very quickly, as it is only forcing a send/receive on the POP accounts for another domain (over which they have no control). I sent multiple test emails from my server and from my Yahoo testing account to all three users on both of their accounts. AppRiver hosted Exchange mail takes a little over a minute to show up, while the POP accounts take whatever time they are set in the schedule. So far, everything is working flawlessly. I'd still like a way to force the schedule in a GPO in case it wigs out again! Thank you for all your help! Gregg Hill "Diane Poremsky [MVP]" wrote in message ... It shouldn't be a problem. Exchange polls on its own schedule. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... I am thinking of creating a new Send/Receive group just for the POP3 account at this client. I tested it on my home system (SBS 2003, Exchange 2003 SP2, Outlook 2003, XP SP3), and I set the All Accounts to not send/receive when hitting F9, as this seems to cause Outlook to hang on the client's computer. I created a new send/receive group and set only a POP3 account to use it, with it set to send/receive on F9 and scheduled every three minutes. It seems to work fine, and hitting F9 does not make Outlook check the Exchange account. That seems to work fine, even without the Exchange account being set to use the All Accounts settings. Is there any reason that I **should** have the Exchange account use the features under the Send/Receive Groups settings? Both inbound and outbound mail work fine without it on my home network. Thank you! Gregg Hill "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... Hello! I have a user who has XP Pro SP2 with Outlook 2003 and all Microsoft Updates installed, including Office SP3. She has an account with AppRiver for hosted Exchange, and she has a POP account for another domain. Mail is set to deliver to her hosted Exchange mailbox for the Exchange account and the POP account. She called today and said that she was not getting mail on the POP account unless she manually hit Send/Receive. I checked the Send/Receive Groups settings and found that the send/receive settings had been changed from automatic send/receive every three minutes to not having the box checked at all for automatic send/receive, with the minutes set back to the default of five minutes. I re-checked the box and set it to check every four minutes, which should only affect the POP account. Manually hitting Send/Receive frequently seems to cause the Send/Receive Status to hang. I emailed AppRiver about that concern. I closed and re-opened Outlook several times and verified that the hosted Exchange mail was working well. I was just about to get out of her computer and I thought I'd take one last look. Her automatic Send/Receive was unchecked again. Does anyone have any idea why it resets itself to the default of five minutes with the box UNchecked? Thank you! Gregg Hill |
#7
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Odd problem with Outlook resetting the auto send/receive checkbox
"Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in
message ... No POP scanning of AV. She has desktop AV, and Outlook's OST and that folder are excluded. Keep in mind that excliding the OST and Outlook's folders from the on-access scanner is NOT equivalent to "no POP scanning." The latter is accomplished via add-in, which is separate from the main AV scanner. -- Brian Tillman [MVP-Outlook] |
#8
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Odd problem with Outlook resetting the auto send/receive checkbox
Brian,
Thank you for the clarification. I am aware of the difference. I have Trend Micro CSMS or WFBS Advanced at all my clients. This client was going to add SBS 2003 to their current Windows Server 2003 domain, but decided on hosted Exchange instead, so they still have Trend WFBS Advanced. Both the POP AV and I mainly excluded the SRS file in case it was being corrupted, which theoretically could screw up the Send/Receive settings. Anyway, my work-around seems to be working well. Gregg Hill "Brian Tillman [MVP - Outlook]" wrote in message ... "Gregg Hill" greggmhill at please do not spam me at yahoo dot com wrote in message ... No POP scanning of AV. She has desktop AV, and Outlook's OST and that folder are excluded. Keep in mind that excliding the OST and Outlook's folders from the on-access scanner is NOT equivalent to "no POP scanning." The latter is accomplished via add-in, which is separate from the main AV scanner. -- Brian Tillman [MVP-Outlook] |
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