I am new to trying to use outlook. Switching from outlook express to outlook
[in order to sync with new Treo].
BTW, I only check email in early am, so it will likely be the next day, when
I send a reply

I removed older version of Office and installed Officexp- small business on
my WinXP machine [dell].
when I opened outlook for first time, I got message 'unable to open default
email folders'.
in one of threads, Milly suggested control panel/mail/ new profile. So
that a profile would be set up, not use old corrupted profile.

I tried that, but was not able to get new profile setup completely. When I
set it up using information from Comcast for all settings [which work on
other machines in 1.outlook express and 2. windows mail-with Vista.] and did
the ‘test account settings’.

I was not able to send email. I got message unable to log on to outgoing
mail server.
I was told to check authentication settings which I have with Comcast. What
I have is correct.


I have worked with Comcast on this. They will only go over settings for
Outlook, not due detailed trouble shooting. They say MS should do that.
Unfortunately, I have OEM version, so MS says Dell has to do the support.
Machine is out of warranty. Therefore… I am in trouble.
Any ideas/
Thank you in advance for any help.

What type of authentication does Comcast require? If I recall correctly,
outlook 2002 does not offer a lot of authentication options. Many servers
require you to log into the server to send but outlook 2002 doesn't have
that option - so you need to check mail (to log you in) then send within 10
min, before authentication expires.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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** Please include your Outlook version, Account type, and Windows Version
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"jackson47" wrote in message
...
I am new to trying to use outlook. Switching from outlook express to
outlook
[in order to sync with new Treo].
BTW, I only check email in early am, so it will likely be the next day,
when
I send a reply

I removed older version of Office and installed Officexp- small business
on
my WinXP machine [dell].
when I opened outlook for first time, I got message 'unable to open
default
email folders'.
in one of threads, Milly suggested control panel/mail/ new profile. So
that a profile would be set up, not use old corrupted profile.

I tried that, but was not able to get new profile setup completely. When I
set it up using information from Comcast for all settings [which work on
other machines in 1.outlook express and 2. windows mail-with Vista.] and
did
the ‘test account settings’.

I was not able to send email. I got message unable to log on to outgoing
mail server.
I was told to check authentication settings which I have with Comcast.
What
I have is correct.


I have worked with Comcast on this. They will only go over settings for
Outlook, not due detailed trouble shooting. They say MS should do that.
Unfortunately, I have OEM version, so MS says Dell has to do the support.
Machine is out of warranty. Therefore… I am in trouble.
Any ideas/
Thank you in advance for any help.

"Diane Poremsky {MVP}" wrote in message
...
What type of authentication does Comcast require? If I recall correctly,
outlook 2002 does not offer a lot of authentication options. Many servers
require you to log into the server to send but outlook 2002 doesn't have
that option - so you need to check mail (to log you in) then send within
10 min, before authentication expires.


I seem to recall something in the Outlook groups (or maybe Windows Mail)
that Comcast is now moving users to port 563 or something like that, but are
not telling their users! (I'm not a Comcast user so the details are
hazy....)

It depends on the location of the Comcast service.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


"Gordon" wrote in message
...
"Diane Poremsky {MVP}" wrote in message
...
What type of authentication does Comcast require? If I recall correctly,
outlook 2002 does not offer a lot of authentication options. Many servers
require you to log into the server to send but outlook 2002 doesn't have
that option - so you need to check mail (to log you in) then send within
10 min, before authentication expires.


I seem to recall something in the Outlook groups (or maybe Windows Mail)
that Comcast is now moving users to port 563 or something like that, but are
not telling their users! (I'm not a Comcast user so the details are
hazy....)

thank you.
Comcast did change the outgoing mail server to 587. the authentication is
'use same as incoming mail server'
I am not able to check email on the windows xp machine wiht outlook 2002. I
cannot set up a profile[following Milly's good directions from another post].
in setting up or trying to, I went to more settings' and checked outgoing
server requires authentication and then checked use same setting as incoming.

All the comments were helpful, but none have solved the problem.
Any other ideas?


"jackson47" wrote:

I am new to trying to use outlook. Switching from outlook express to outlook
[in order to sync with new Treo].
BTW, I only check email in early am, so it will likely be the next day, when
I send a reply

I removed older version of Office and installed Officexp- small business on
my WinXP machine [dell].
when I opened outlook for first time, I got message 'unable to open default
email folders'.
in one of threads, Milly suggested control panel/mail/ new profile. So
that a profile would be set up, not use old corrupted profile.

I tried that, but was not able to get new profile setup completely. When I
set it up using information from Comcast for all settings [which work on
other machines in 1.outlook express and 2. windows mail-with Vista.] and did
the ‘test account settings’.

I was not able to send email. I got message unable to log on to outgoing
mail server.
I was told to check authentication settings which I have with Comcast. What
I have is correct.


I have worked with Comcast on this. They will only go over settings for
Outlook, not due detailed trouble shooting. They say MS should do that.
Unfortunately, I have OEM version, so MS says Dell has to do the support.
Machine is out of warranty. Therefore… I am in trouble.
Any ideas/
Thank you in advance for any help.

"jackson47" wrote:addition

I finally got the profile to send test message last night. I thought that
solved things, but no go.
Today when I tried to open outlook email I got same message about not being
able to open default email folders. I closed it.
WhenI reopened outlook, I now get I instead get message ' unable to start
[processing . could not open the item, try again'
I did three times same message.
any ideas? thank you for any help.