"Lo" wrote in message
...
Hi,

(I also posted this on microsoft.public.outlook)


It would have been better if you had cross-posted instead of multi-posting.
I am cross-posting this reply; so, if you at least used the identical Subject
in both of your posts, this one can be grouped with your original in the
Outlook newsgroup too.



Since we migrated our environment from IE6 to IE7, many users have
complained about not being able to see the images they copy/paste
between Outlook messages.

Our environment: Win XP SP2 + Office 2003 SP2/SP3

Steps for reproducing the problem:
-in Outlook 2003, double-clic a message containing an embedded image,
right-click the image and select COPY


Instead of selecting Copy, do you have a Properties item to use too?
See what you get from that? That will allow you to doublecheck that
the images really are embedded (e.g. attachments) and be able to present
more convincing evidence of that.


-close the message,create a new message and paste in the body of the
message: a place holder with a red cross is pasted instead of the image


What happens if you paste whatever you copied into a new WordPad
document? Also, you could use the ClipBoard Viewer to check on
the object's properties. E.g. Run... (press Win-R and enter

clipbrd.exe

You could then get even more details about the ClipBoard contents
by saving them as a .clp file and then dragging that to a binary browser
(or at least to an open Notepad window.)


Problem does not appear if any of these conditions is met:
-rollback to IE6 (we won't do this)
-upgrade to Office 2007 (we can't do this)
-the original window (containing the embedded image) stays open when
pasting (few users do that)


Looks like you are copying links to the embedded images, not the
contents of the attachments themselves?


-the read pane is open (many users dislike the reading pane and
deactivate it)


Again, what that probably means is that you have a file still open
(e.g. in the TIF) which contains the contents that your _link_ is pointing to.


-Word is the default email editor (it is not the case in our company)


I don't use Word so I have no idea what difference this would make.



The last three points are workarounds, not solutions. We have 2000+
users, I am looking for a definitive fix.

Any idea?


Use ProcMon (or FileMon) to monitor to the use of the TIF
in both cases. I suspect you will find that in the previous case
the files in the TIF were being left there (which would be a type of
resource leak) while with the later version the temporary file(s)
are now being disposed of properly. IOW you would have
been exploiting a bug which was now fixed.

BTW you will have exactly the same problem if you have Word
or other Office products and users try updating files which arrive
as attachments. There the user must understand that the file being
opened is temporary and should be saved before being used.


HTH

Robert Aldwinckle
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Lo