Hi - (Apologies if this is not the right group for this message).

using Outlook 2003, and think I have inadvertently corrupted my
default message template.

Here's the background and process.

I have a word template which generates a user's outlook signature in
html, rtf and txt file formats. It creates the signatures in a Word
document and then saves as html, rtf, and txt. The text is in Arial
10 and some text is grey bold and grey regular, others words blue and
bold. It also has a graphic at the end.

In Outlook, I get my users to select Tools | Options | Mail Format,
select HTML and de-select the options to use Word as the e-mail
editor, and then select the signature documents for their messages.

This has worked well in the past. If I open the signature in Word, or
view it in Outlook it looks as it should. But when I select New
Message, the signature comes in with the graphic, but the text is like
plain text, all times new roman without colour.

The Reply version comes in with the text as it should, but without the
graphic.

This behaviour happened when I was trying to fix another smaller
problem with the signature - the non-bold text was coming in in Times
New Roman instead of Arial - but otherwise all else was fine.

When I had the signature open for editing in Outlook, I regenerated
the Word signature, and it's given up the ghost from then on. I've
tried deleting the signatures completely, but it doesn't seem to make
any difference.

Do I need to re-install Outlook? That's what I've come to - but
thought I'd check with the gurus first!

many thanks in advance
regards Suzy