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| Tags: 2007, isp, longer, outlook, working |
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#1
April 12th 08, 02:25 PM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
I was able to send/receive emails for my ISP (Optonline) from Oct through Dec
2007. I have Outlook 2007 and Windows Vista. I have followed the ISP instructions repeatedly and have spent quite a bit of time with the ISP help desk. They are not able to determine the reason why I can no longer access my account through Outlook 2007. I was refered to Microsoft for additional troubleshooting. Do you have any suggestions for me? 
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#2
April 12th 08, 02:39 PM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
Usually if you select the option to Test accounts there will be some err.
msgs "Ani Nazlican" wrote in message ... I was able to send/receive emails for my ISP (Optonline) from Oct through Dec 2007. I have Outlook 2007 and Windows Vista. I have followed the ISP instructions repeatedly and have spent quite a bit of time with the ISP help desk. They are not able to determine the reason why I can no longer access my account through Outlook 2007. I was refered to Microsoft for additional troubleshooting. Do you have any suggestions for me?
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#3
April 12th 08, 03:01 PM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
I have tried this. I am refered to my ISP and as I said, they are not able
to determine the problem. They have shadowed my machine, checked Outlook settings, Outlook Express and Firewall settings, etc. "DL" wrote: Usually if you select the option to Test accounts there will be some err. msgs "Ani Nazlican" wrote in message ... I was able to send/receive emails for my ISP (Optonline) from Oct through Dec 2007. I have Outlook 2007 and Windows Vista. I have followed the ISP instructions repeatedly and have spent quite a bit of time with the ISP help desk. They are not able to determine the reason why I can no longer access my account through Outlook 2007. I was refered to Microsoft for additional troubleshooting. Do you have any suggestions for me?
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#4
April 12th 08, 03:58 PM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
So, what is the error message you get when you test your account settings?
-- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ani Nazlican asked: | I have tried this. I am refered to my ISP and as I said, they are | not able to determine the problem. They have shadowed my machine, | checked Outlook settings, Outlook Express and Firewall settings, etc. | | "DL" wrote: | || Usually if you select the option to Test accounts there will be some || err. msgs || || "Ani Nazlican" wrote in || message ... ||| I was able to send/receive emails for my ISP (Optonline) from Oct ||| through Dec ||| 2007. I have Outlook 2007 and Windows Vista. ||| I have followed the ISP instructions repeatedly and have spent ||| quite a bit of time with the ISP help desk. They are not able to ||| determine the reason why I can no longer access my account through ||| Outlook 2007. ||| I was refered to Microsoft for additional troubleshooting. ||| Do you have any suggestions for me?
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#5
April 15th 08, 12:17 AM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
Milly
These are the two error messages: Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I have contacted my ISP and they cannot figure out what is wrong. They said I should ask 'Microsoft'. That is why I am asking here. Annie "Milly Staples [MVP - Outlook]" wrote: So, what is the error message you get when you test your account settings? --Â Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ani Nazlican asked: | I have tried this. I am refered to my ISP and as I said, they are | not able to determine the problem. They have shadowed my machine, | checked Outlook settings, Outlook Express and Firewall settings, etc. | | "DL" wrote: | || Usually if you select the option to Test accounts there will be some || err. msgs || || "Ani Nazlican" wrote in || message ... ||| I was able to send/receive emails for my ISP (Optonline) from Oct ||| through Dec ||| 2007. I have Outlook 2007 and Windows Vista. ||| I have followed the ISP instructions repeatedly and have spent ||| quite a bit of time with the ISP help desk. They are not able to ||| determine the reason why I can no longer access my account through ||| Outlook 2007. ||| I was refered to Microsoft for additional troubleshooting. ||| Do you have any suggestions for me?
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#6
April 15th 08, 12:40 AM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
Are you able to connect to your ISP web mail access?
Or have you somehow blocked it in your Firewall? "Ani Nazlican" wrote in message news  Milly These are the two error messages: Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I have contacted my ISP and they cannot figure out what is wrong. They said I should ask 'Microsoft'. That is why I am asking here. Annie "Milly Staples [MVP - Outlook]" wrote: So, what is the error message you get when you test your account settings? -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ani Nazlican asked: | I have tried this. I am refered to my ISP and as I said, they are | not able to determine the problem. They have shadowed my machine, | checked Outlook settings, Outlook Express and Firewall settings, etc. | | "DL" wrote: | || Usually if you select the option to Test accounts there will be some || err. msgs || || "Ani Nazlican" wrote in || message ... ||| I was able to send/receive emails for my ISP (Optonline) from Oct ||| through Dec ||| 2007. I have Outlook 2007 and Windows Vista. ||| I have followed the ISP instructions repeatedly and have spent ||| quite a bit of time with the ISP help desk. They are not able to ||| determine the reason why I can no longer access my account through ||| Outlook 2007. ||| I was refered to Microsoft for additional troubleshooting. ||| Do you have any suggestions for me?
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#7
April 20th 08, 05:08 PM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
Yes, I can access my email through the web. I want to use Outlook though.
"DL" wrote: Are you able to connect to your ISP web mail access? Or have you somehow blocked it in your Firewall? "Ani Nazlican" wrote in message news Milly These are the two error messages: Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I have contacted my ISP and they cannot figure out what is wrong. They said I should ask 'Microsoft'. That is why I am asking here. Annie "Milly Staples [MVP - Outlook]" wrote: So, what is the error message you get when you test your account settings? --Â Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ani Nazlican asked: | I have tried this. I am refered to my ISP and as I said, they are | not able to determine the problem. They have shadowed my machine, | checked Outlook settings, Outlook Express and Firewall settings, etc. | | "DL" wrote: | || Usually if you select the option to Test accounts there will be some || err. msgs || || "Ani Nazlican" wrote in || message ... ||| I was able to send/receive emails for my ISP (Optonline) from Oct ||| through Dec ||| 2007. I have Outlook 2007 and Windows Vista. ||| I have followed the ISP instructions repeatedly and have spent ||| quite a bit of time with the ISP help desk. They are not able to ||| determine the reason why I can no longer access my account through ||| Outlook 2007. ||| I was refered to Microsoft for additional troubleshooting. ||| Do you have any suggestions for me?
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#8
April 20th 08, 07:25 PM
posted to microsoft.public.outlook
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Outlook 2007 ~ no longer working with my ISP
If you have anti virus software intergrated with Outlook, ie scanning mail,
uninstall it. If you have an internet security suite, check that Outlook is not blocked "Ani Nazlican" wrote in message ... Yes, I can access my email through the web. I want to use Outlook though. "DL" wrote: Are you able to connect to your ISP web mail access? Or have you somehow blocked it in your Firewall? "Ani Nazlican" wrote in message news Milly These are the two error messages: Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I have contacted my ISP and they cannot figure out what is wrong. They said I should ask 'Microsoft'. That is why I am asking here. Annie "Milly Staples [MVP - Outlook]" wrote: So, what is the error message you get when you test your account settings? -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Ani Nazlican asked: | I have tried this. I am refered to my ISP and as I said, they are | not able to determine the problem. They have shadowed my machine, | checked Outlook settings, Outlook Express and Firewall settings, etc. | | "DL" wrote: | || Usually if you select the option to Test accounts there will be some || err. msgs || || "Ani Nazlican" wrote in || message ... ||| I was able to send/receive emails for my ISP (Optonline) from Oct ||| through Dec ||| 2007. I have Outlook 2007 and Windows Vista. ||| I have followed the ISP instructions repeatedly and have spent ||| quite a bit of time with the ISP help desk. They are not able to ||| determine the reason why I can no longer access my account through ||| Outlook 2007. ||| I was refered to Microsoft for additional troubleshooting. ||| Do you have any suggestions for me?
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