hello everybody,

here i've a web application that allow people to download some mail as
attachment (.msg extension). On all clients xp Sp2 - Office 2000 it
works correctly: the files are open in a new mail of Outlook Express
and my users are able to forward this message. On the machines Xp SP2
- Outlook 2003 it does not work: users are able to download the .msg
file, but if they double click it an empty outlook express is opened.
If i rename that file in .eml everything works fine. Anyway i need to
make it works with msg extensions. With outlook 2003 it return me an
error (you have no permission or file is already open).
I've found many articles about the problems that google toolbar can
give, but no google toolbar is installed here, so that one is not the
right solution to my problem
doeas anybody have some ideas about it
looking forward answers
Thank you
Piero.

Diarmar wrote:

hello everybody,

here i've a web application that allow people to download some mail as
attachment (.msg extension). On all clients xp Sp2 - Office 2000 it
works correctly: the files are open in a new mail of Outlook Express
and my users are able to forward this message.

Outlook 2000 used a great deal of Outlook Express to do its job.

On the machines Xp SP2
- Outlook 2003 it does not work: users are able to download the .msg
file, but if they double click it an empty outlook express is opened.

Outlook Express cannot open MSG files. Those must be opened by Outlook.

If i rename that file in .eml everything works fine. Anyway i need to
make it works with msg extensions. With outlook 2003 it return me an
error (you have no permission or file is already open).

What exactly were you trying to do when you got this error?

I've found many articles about the problems that google toolbar can
give, but no google toolbar is installed here, so that one is not the
right solution to my problem

Not Google Toolbar, Google Desktop Search. Do you have that installed?
--
Brian Tillman [MVP-Outlook]

yes i was wondering how outlook express can open .msg file, but
believe me, from her colleagues pc it do it. "new message" windonws
open, with the email in it. Originally the file is eml, then when the
users download it from the web application, there is the conversion is
msg format. This system has been created from the software vendor
because the eml format was opening directly in a internet explorer
page, and not in a mail system (i was not here still, so don't know
exaclty why they took this way...)
By the way, the error message i got is it italian, i'll translate it
but some errors can be in it cause of my bad english, so please
forgive me :-)

error when i try to open that msg file with outlook 2003:

"Unable to open file xxxxxxxxx..... the file does not exist, you don't
have the required permission to open or it is already open in another
program. Right click on the folder that have file inside, then choose
property to check the folder permissions"

of course my file is saved on desktop and i've full control
permission. Also tryied to add the user to local admins group, it
didn't help
thanks

Diarmar wrote:

"Unable to open file xxxxxxxxx..... the file does not exist, you don't
have the required permission to open or it is already open in another
program. Right click on the folder that have file inside, then choose
property to check the folder permissions"

This is a symptom of the Outlook Secure Temp folder being full. Try
emptying it.
http://www.howto-outlook.com/faq/securetemp.htm
--
Brian Tillman [MVP-Outlook]

tryied that solution, still same issue, no results at moment
thank you
Piero.

does anybody have some more ideas about this? i still didn't solve the
issue... and no ideas on what to do.
thank you for helping
Piero.

Diarmar wrote:

does anybody have some more ideas about this? i still didn't solve the
issue... and no ideas on what to do.

As far as I can see you never stated whether or not you have Google Desktop
Search installed. You said "no google toolbar", but that's not the same
thing.
--
Brian Tillman [MVP-Outlook]