Hi,

I have a Exchange server which we don't want to use to send emails (just
yet) for varoius reasons. All our users connect directly to POP3 accounts
to retrieve emails and emails are sent via SMTP directly through our ISP's
mailserver.

I have a problem sending emails to internal Exchange users in that Outlook
seems to ignore the default mail account and sends emails via exchange.
This is only a problem when users are working aways from the office, emails
aren't delivered to them until the re-connect to the Exchange server. I'm
assuming that Outlook is seeing that the user I am trying to send an email
to exists in my address book and is an Exchange user and is trying to be
'smart' and routing via Exchange.

Is there anyway I can stop Outlook ignoring my default mail account?

version of outlook and exchange?

Typically the problem is recipients can't reply correctly and that is fixed
by changing the default smtp address to the external one and letting
exchange send the mail. In your case, I think removing the external smtp
from exchange would fix it but could cause other issues such as the one
mentioned above.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Aidan" wrote in message
...
Hi,

I have a Exchange server which we don't want to use to send emails (just
yet) for varoius reasons. All our users connect directly to POP3 accounts
to retrieve emails and emails are sent via SMTP directly through our ISP's
mailserver.

I have a problem sending emails to internal Exchange users in that Outlook
seems to ignore the default mail account and sends emails via exchange.
This is only a problem when users are working aways from the office,
emails aren't delivered to them until the re-connect to the Exchange
server. I'm assuming that Outlook is seeing that the user I am trying to
send an email to exists in my address book and is an Exchange user and is
trying to be 'smart' and routing via Exchange.

Is there anyway I can stop Outlook ignoring my default mail account?

Thanks for the reply.

I'm running Outlook XP and Exchange 2003 on SBS. Where do I remove the
external SMTP from Exchange. Sorry this probably sounds like a dumb
question.

Aidan
"Diane Poremsky [MVP]" wrote in message
...
version of outlook and exchange?

Typically the problem is recipients can't reply correctly and that is
fixed by changing the default smtp address to the external one and letting
exchange send the mail. In your case, I think removing the external smtp
from exchange would fix it but could cause other issues such as the one
mentioned above.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Aidan" wrote in message
...
Hi,

I have a Exchange server which we don't want to use to send emails (just
yet) for varoius reasons. All our users connect directly to POP3
accounts to retrieve emails and emails are sent via SMTP directly through
our ISP's mailserver.

I have a problem sending emails to internal Exchange users in that
Outlook seems to ignore the default mail account and sends emails via
exchange. This is only a problem when users are working aways from the
office, emails aren't delivered to them until the re-connect to the
Exchange server. I'm assuming that Outlook is seeing that the user I am
trying to send an email to exists in my address book and is an Exchange
user and is trying to be 'smart' and routing via Exchange.

Is there anyway I can stop Outlook ignoring my default mail account?