hello

how do I read a outlook log file to troubleshoot, is there a definition page
somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.

Unfortunately there isn't any help pages that I am aware of. The person
that I used to bug in Microsoft to take a peek at these types of things
retired. Basically what you would look for is where Outlook is getting hung
up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support Services and
ask them to take a look at the log. I'm guessing that they have a cheat
sheet on what "STD53" means. Outside of that, the best thing I can say is
that by searching Google for "violate std53" shows that the POP3 server
isn't returning how many items are in the pop3 mailbox. The mail server
actually returns "+OK POP3 clients that break here, they violate STD53"
because the server was actually expecting a "LIST message #" rather than
just "LIST".


"mobile" wrote in message
. ..
hello

how do I read a outlook log file to troubleshoot, is there a definition
page somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.

thank you for the reply

could my smtp and pop settings affect this dl of emails into many multiple
of the same email.

I have smtp =587
pop3=110

thanks for the response, I will look into the MSS and see if they have an
idea of a fix. in the mean time I will keep working on it.
"neo [mvp outlook]" wrote in message
...
Unfortunately there isn't any help pages that I am aware of. The person
that I used to bug in Microsoft to take a peek at these types of things
retired. Basically what you would look for is where Outlook is getting
hung up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support Services
and ask them to take a look at the log. I'm guessing that they have a
cheat sheet on what "STD53" means. Outside of that, the best thing I can
say is that by searching Google for "violate std53" shows that the POP3
server isn't returning how many items are in the pop3 mailbox. The mail
server actually returns "+OK POP3 clients that break here, they violate
STD53" because the server was actually expecting a "LIST message #"
rather than just "LIST".


"mobile" wrote in message
. ..
hello

how do I read a outlook log file to troubleshoot, is there a definition
page somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.

Your ports for SMTP/POP3 are fine. Do you keep messages on the POP3 server
after downloading them? The other thing to watch for is two account
definitions checking the same mailbox.

/neo

PS - There is nothing you can do client side. This is a server side issue.
It is acceptable for any POP3 mail client to issue the LIST command w/out
the message number. This is how a mail client figures out how many messages
are there and how much data needs to be downloaded.

"mobile" wrote in message
et...
thank you for the reply

could my smtp and pop settings affect this dl of emails into many multiple
of the same email.

I have smtp =587
pop3=110

thanks for the response, I will look into the MSS and see if they have an
idea of a fix. in the mean time I will keep working on it.
"neo [mvp outlook]" wrote in message
...
Unfortunately there isn't any help pages that I am aware of. The person
that I used to bug in Microsoft to take a peek at these types of things
retired. Basically what you would look for is where Outlook is getting
hung up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support Services
and ask them to take a look at the log. I'm guessing that they have a
cheat sheet on what "STD53" means. Outside of that, the best thing I can
say is that by searching Google for "violate std53" shows that the POP3
server isn't returning how many items are in the pop3 mailbox. The mail
server actually returns "+OK POP3 clients that break here, they violate
STD53" because the server was actually expecting a "LIST message #"
rather than just "LIST".


"mobile" wrote in message
. ..
hello

how do I read a outlook log file to troubleshoot, is there a definition
page somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.

Tools Email Accounts View/Change existing e-mail accounts is where you
see how many POP3/IMAP/SMTP accounts you have defined to a mail profile.


"mobile" wrote in message
et...
I do not keep messages on the server. how do I check for more than one
account definition?

I am not sure my hosting company has enough technical no how to even
respond to the list command question.


"neo [mvp outlook]" wrote in message
...
Your ports for SMTP/POP3 are fine. Do you keep messages on the POP3
server after downloading them? The other thing to watch for is two
account definitions checking the same mailbox.

/neo

PS - There is nothing you can do client side. This is a server side
issue. It is acceptable for any POP3 mail client to issue the LIST
command w/out the message number. This is how a mail client figures out
how many messages are there and how much data needs to be downloaded.

"mobile" wrote in message
et...
thank you for the reply

could my smtp and pop settings affect this dl of emails into many
multiple of the same email.

I have smtp =587
pop3=110

thanks for the response, I will look into the MSS and see if they have
an idea of a fix. in the mean time I will keep working on it.
"neo [mvp outlook]" wrote in message
...
Unfortunately there isn't any help pages that I am aware of. The
person that I used to bug in Microsoft to take a peek at these types of
things retired. Basically what you would look for is where Outlook is
getting hung up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support
Services and ask them to take a look at the log. I'm guessing that
they have a cheat sheet on what "STD53" means. Outside of that, the
best thing I can say is that by searching Google for "violate std53"
shows that the POP3 server isn't returning how many items are in the
pop3 mailbox. The mail server actually returns "+OK POP3 clients that
break here, they violate STD53" because the server was actually
expecting a "LIST message #" rather than just "LIST".


"mobile" wrote in message
. ..
hello

how do I read a outlook log file to troubleshoot, is there a
definition page somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.

I do not keep messages on the server. how do I check for more than one
account definition?

I am not sure my hosting company has enough technical no how to even respond
to the list command question.


"neo [mvp outlook]" wrote in message
...
Your ports for SMTP/POP3 are fine. Do you keep messages on the POP3
server after downloading them? The other thing to watch for is two
account definitions checking the same mailbox.

/neo

PS - There is nothing you can do client side. This is a server side
issue. It is acceptable for any POP3 mail client to issue the LIST command
w/out the message number. This is how a mail client figures out how many
messages are there and how much data needs to be downloaded.

"mobile" wrote in message
et...
thank you for the reply

could my smtp and pop settings affect this dl of emails into many
multiple of the same email.

I have smtp =587
pop3=110

thanks for the response, I will look into the MSS and see if they have an
idea of a fix. in the mean time I will keep working on it.
"neo [mvp outlook]" wrote in message
...
Unfortunately there isn't any help pages that I am aware of. The person
that I used to bug in Microsoft to take a peek at these types of things
retired. Basically what you would look for is where Outlook is getting
hung up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support Services
and ask them to take a look at the log. I'm guessing that they have a
cheat sheet on what "STD53" means. Outside of that, the best thing I
can say is that by searching Google for "violate std53" shows that the
POP3 server isn't returning how many items are in the pop3 mailbox. The
mail server actually returns "+OK POP3 clients that break here, they
violate STD53" because the server was actually expecting a "LIST
message #" rather than just "LIST".


"mobile" wrote in message
. ..
hello

how do I read a outlook log file to troubleshoot, is there a definition
page somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.

yes I know how to look at the profiles like that, I thought maybe there was
another way.

I have about 5 profiles in outlook, I am not having problems but with this
one profile.

I have sent in a trouble ticket with my hosting provider.

thank you for your help and suggestions.
"neo [mvp outlook]" wrote in message
...
Tools Email Accounts View/Change existing e-mail accounts is where you
see how many POP3/IMAP/SMTP accounts you have defined to a mail profile.


"mobile" wrote in message
et...
I do not keep messages on the server. how do I check for more than one
account definition?

I am not sure my hosting company has enough technical no how to even
respond to the list command question.


"neo [mvp outlook]" wrote in message
...
Your ports for SMTP/POP3 are fine. Do you keep messages on the POP3
server after downloading them? The other thing to watch for is two
account definitions checking the same mailbox.

/neo

PS - There is nothing you can do client side. This is a server side
issue. It is acceptable for any POP3 mail client to issue the LIST
command w/out the message number. This is how a mail client figures out
how many messages are there and how much data needs to be downloaded.

"mobile" wrote in message
et...
thank you for the reply

could my smtp and pop settings affect this dl of emails into many
multiple of the same email.

I have smtp =587
pop3=110

thanks for the response, I will look into the MSS and see if they have
an idea of a fix. in the mean time I will keep working on it.
"neo [mvp outlook]" wrote in message
...
Unfortunately there isn't any help pages that I am aware of. The
person that I used to bug in Microsoft to take a peek at these types
of things retired. Basically what you would look for is where Outlook
is getting hung up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support
Services and ask them to take a look at the log. I'm guessing that
they have a cheat sheet on what "STD53" means. Outside of that, the
best thing I can say is that by searching Google for "violate std53"
shows that the POP3 server isn't returning how many items are in the
pop3 mailbox. The mail server actually returns "+OK POP3 clients that
break here, they violate STD53" because the server was actually
expecting a "LIST message #" rather than just "LIST".


"mobile" wrote in message
. ..
hello

how do I read a outlook log file to troubleshoot, is there a
definition page somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.