outlook closes when trying to send email
 

Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

outlook closes when trying to send email
 

"Rod Potter" wrote in message
. ..
Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.


Which Outlook version (Help - About)?
Do you have the same problem if you run Outlook in safe mode? Open the Start
menu and choose Run. Type 'outlook /safe' (without quotes) in the Open field
and press OK.

HTH,

Ronald Nissley

outlook closes when trying to send email
 

Rod

Any error messages showing . If there is can you post it per verbatim

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rod Potter" wrote in message . ..
Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

outlook closes when trying to send email
 

Hi Ron: I have 2002 version. Does the same thing in safe mode. When it asks
if I want to report, I said yes this time, sends the report to Microsoft and
then I took a look at details. Something to do with riched20.dll. I googled
on internet and tried to rename as old, do repair and reboot but didn't
work.

Thanks for response. Will keep searching.
"Ronald Nissley" wrote in message
news:wJDEi.3505$d01.2502@trnddc08...
"Rod Potter" wrote in message
. ..
Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.


Which Outlook version (Help - About)?
Do you have the same problem if you run Outlook in safe mode? Open the
Start
menu and choose Run. Type 'outlook /safe' (without quotes) in the Open
field
and press OK.

HTH,

Ronald Nissley

outlook closes when trying to send email
 

it asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Thanks for response. Will keep searching.
"Peter Foldes" wrote in message
...
Rod

Any error messages showing . If there is can you post it per verbatim

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rod Potter" wrote in message
. ..
Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

outlook closes when trying to send email
 

Have you tried Outlook\Help\Detect and Repair

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rod Potter" wrote in message . ..
it asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Thanks for response. Will keep searching.
"Peter Foldes" wrote in message
...
Rod

Any error messages showing . If there is can you post it per verbatim

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rod Potter" wrote in message
. ..
Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

outlook closes when trying to send email
 

Hi Peter: Yes, I have with no help. Goes thru process with No error messages
but still doesn't help.
"Peter Foldes" wrote in message
...
Have you tried Outlook\Help\Detect and Repair

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rod Potter" wrote in message
. ..
it asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Thanks for response. Will keep searching.
"Peter Foldes" wrote in message
...
Rod

Any error messages showing . If there is can you post it per verbatim

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rod Potter" wrote in message
. ..
Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

outlook closes when trying to send email
 

"Rod Potter" wrote in message
...
Hi Ron: I have 2002 version. Does the same thing in safe mode. When it
asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Rod,

That was a good thing to try; too bad it didn't work!
Something else to check is your service pack level. You can get this
information from Help/About as well. If the service pack level (SP1, SP2,
SP3) isn't displayed explicitly, note the build level, then Google Office XP
[build_level]. You should see some results indicating which service pack is
installed. If SP3 is not installed, install it and see if the problem goes
away.
http://www.microsoft.com/downloads/d...displaylang=en

HTH,

Ron