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#1
August 2nd 07, 02:50 AM
posted to microsoft.public.outlook
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'Sent items' and shared mailboxes..
Hi there,
I am in a customer-service environment where users have their own PRIMARY mailbox as well numerous SHARED-mailboxes with their own separate email addresses. Basically what happens is that when the user replies to a cutomer query in a SHARED-MAILBOX, the reply goes to the users 'sent- items' rather than the shared mailbox's 'sent items'. We tried a rule, but the rule is unrelaible, and there is an expensive plug-in that can remedy the issue. Is there a cheaper 'shareware' plug- in that can ensure this or an alternative 'automatic' workaround PLEASE NOTE: The users don't want to have to use the manual email 'options' method, sure I know it's a wank, but they apparently signed off on this 'automated' functionality, and it's strange the MS deafault send items off a shared mailbox to the primary users account??? Cheers 
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#2
October 15th 07, 07:06 AM
posted to microsoft.public.outlook
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'Sent items' and shared mailboxes..
http://www.ivasoft.com/unisent.shtml
"Legendtofski" ???????/???????? ? ???????? ?????????: oups.com... Hi there, I am in a customer-service environment where users have their own PRIMARY mailbox as well numerous SHARED-mailboxes with their own separate email addresses. Basically what happens is that when the user replies to a cutomer query in a SHARED-MAILBOX, the reply goes to the users 'sent- items' rather than the shared mailbox's 'sent items'. We tried a rule, but the rule is unrelaible, and there is an expensive plug-in that can remedy the issue. Is there a cheaper 'shareware' plug- in that can ensure this or an alternative 'automatic' workaround PLEASE NOTE: The users don't want to have to use the manual email 'options' method, sure I know it's a wank, but they apparently signed off on this 'automated' functionality, and it's strange the MS deafault send items off a shared mailbox to the primary users account??? Cheers
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