Problems managing multiple mailboxes
 

Hello,

I've got Outlook 2002 and have set it up so I can manage multiple Exchange
mailbox accounts per KB article 291626
(http://support.microsoft.com/kb/291626/en-us). It's been working fine for
years, now all of a sudden when I go to open the other email accounts inbox
(account B) when logged in as me (account A) it simply says "There are no
items to show in this view." even though there are 121 new items showing
next to the shortcut for this inbox in my Outlook Shortcuts tab. If I log in
as account B, I can see these 121 items in the inbox so I know they are
there. Why has this very useful feature stopped working? No changes have
been made to my computer or our server/network.

So far I have logged in as account B and verified everything is set up
correctly on the delegates tab for account B (step 3) and on the permissions
tab for account B when viewing the Folder List (step 9). I then logged back
in as me (accont A) and removed account B from my setup, closed Outlook,
restarted Outlook and then readded account B as outlined in steps 17-23 but
it's still not letting me access account B's emails.

I confirmed that I can view account B's calendar, contacts, drafts, notes,
outbox, read items and sent items (last 2 contain emails) when logged in as
me (account A). The only folder I can't view the contents of is the Inbox
for some reason.

Can anyone help me? I appreciate it. Thanks.

Mark

Problems managing multiple mailboxes
 

Just restarted our server and not I can again view account B's Inbox.

"Mark Christensen" wrote in message
...
Hello,

I've got Outlook 2002 and have set it up so I can manage multiple Exchange
mailbox accounts per KB article 291626
(http://support.microsoft.com/kb/291626/en-us). It's been working fine for
years, now all of a sudden when I go to open the other email accounts
inbox (account B) when logged in as me (account A) it simply says "There
are no items to show in this view." even though there are 121 new items
showing next to the shortcut for this inbox in my Outlook Shortcuts tab.
If I log in as account B, I can see these 121 items in the inbox so I know
they are there. Why has this very useful feature stopped working? No
changes have been made to my computer or our server/network.

So far I have logged in as account B and verified everything is set up
correctly on the delegates tab for account B (step 3) and on the
permissions tab for account B when viewing the Folder List (step 9). I
then logged back
in as me (accont A) and removed account B from my setup, closed Outlook,
restarted Outlook and then readded account B as outlined in steps 17-23
but it's still not letting me access account B's emails.

I confirmed that I can view account B's calendar, contacts, drafts, notes,
outbox, read items and sent items (last 2 contain emails) when logged in
as me (account A). The only folder I can't view the contents of is the
Inbox for some reason.

Can anyone help me? I appreciate it. Thanks.

Mark

Problems managing multiple mailboxes
 

"Mark Christensen" wrote in message
...
I've got Outlook 2002 and have set it up so I can manage multiple
Exchange mailbox accounts per KB article 291626
(http://support.microsoft.com/kb/291626/en-us). It's been working fine
for years, now all of a sudden when I go to open the other email accounts
inbox (account B) when logged in as me (account A) it simply says "There
are no items to show in this view." even though there are 121 new items
showing next to the shortcut for this inbox in my Outlook Shortcuts tab.
If I log in as account B, I can see these 121 items in the inbox so I
know they are there. Why has this very useful feature stopped working?
No changes have been made to my computer or our server/network.

Just restarted our server and not I can again view account B's Inbox.

It sounds like there is a filter on the view. On the status bar, does it
say 'Filter Applied'? What happens if you change the view?
--
f.h.

Problems managing multiple mailboxes
 

its either a filter or the items are marked private.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


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"Mark Christensen" wrote in message
...
Hello,

I've got Outlook 2002 and have set it up so I can manage multiple Exchange
mailbox accounts per KB article 291626
(http://support.microsoft.com/kb/291626/en-us). It's been working fine for
years, now all of a sudden when I go to open the other email accounts
inbox (account B) when logged in as me (account A) it simply says "There
are no items to show in this view." even though there are 121 new items
showing next to the shortcut for this inbox in my Outlook Shortcuts tab.
If I log in as account B, I can see these 121 items in the inbox so I know
they are there. Why has this very useful feature stopped working? No
changes have been made to my computer or our server/network.

So far I have logged in as account B and verified everything is set up
correctly on the delegates tab for account B (step 3) and on the
permissions tab for account B when viewing the Folder List (step 9). I
then logged back
in as me (accont A) and removed account B from my setup, closed Outlook,
restarted Outlook and then readded account B as outlined in steps 17-23
but it's still not letting me access account B's emails.

I confirmed that I can view account B's calendar, contacts, drafts, notes,
outbox, read items and sent items (last 2 contain emails) when logged in
as me (account A). The only folder I can't view the contents of is the
Inbox for some reason.

Can anyone help me? I appreciate it. Thanks.

Mark