Simon wrote:

(trimming and recapping: Sending to a personal DL containing
Internet users via the Exchange Server results in users getting
duplicate copies of the messages)

Ah ok I think that you talk about this, but today when I was
troubleshooting the problem I saw this settings in the user profile
in Exchange server, and I tought that was the problem. Now, yes
the SMTP logging was enable before today, but without some detail
about the messages (recipients, senders, etc.). I don't what think!
:-) Any idea??

So, SMTP logging was enabled on the server, but the message your
user sent can't be found in the logs? Do you see the full smtp
conversation in the logs?

Hello! In the SMTP logging there is the full smtp conversation, if I

Actually, what you'd want to look at is the RCPT TO in the actual SMTP
conversation and see if the people who receive multiple copies have their
single SMTP address listed with multiple RCPT TOs.

But, I think I asked something and don't remember the answer. If this user
sends a message addressed only to one of the users who received three
copies, by selecting the recipient from their contacts folder, does that
user receive three copies?

--
f.h.

On 30 Mar, 22:04, "F.H. Muffman" wrote:
Simon wrote:

(trimming and recapping: Sending to a personal DL containing
Internet users via the Exchange Server results in users getting
duplicate copies of the messages)

Ah ok I think that you talk about this, but today when I was
troubleshooting the problem I saw this settings in the user profile
in Exchange server, and I tought that was the problem. Now, yes
the SMTP logging was enable before today, but without some detail
about the messages (recipients, senders, etc.). I don't what think!
:-) Any idea??

So, SMTP logging was enabled on the server, but the message your
user sent can't be found in the logs? Do you see the full smtp
conversation in the logs?

Hello! In the SMTP logging there is the full smtp conversation, if I

Actually, what you'd want to look at is the RCPT TO in the actual SMTP
conversation and see if the people who receive multiple copies have their
single SMTP address listed with multiple RCPT TOs.

But, I think I asked something and don't remember the answer. If this user
sends a message addressed only to one of the users who received three
copies, by selecting the recipient from their contacts folder, does that
user receive three copies?

--
f.h.- Nascondi testo tra virgolette -

- Mostra testo tra virgolette -

The contacts are in a public folder (also the DL) on my Exchange
Server, if the user sends a message by selecting the recipient from
contacts in public folder, the recipients receive only one message. I
don't understand what it means:

Actually, what you'd want to look at is the RCPT TO in the actual SMTP
conversation and see if the people who receive multiple copies have their
single SMTP address listed with multiple RCPT TOs.

Thx. Simon

On 31 Mar, 15:09, "Simon" wrote:
On 30 Mar, 22:04, "F.H. Muffman" wrote:





Simon wrote:

(trimming and recapping: Sending to a personal DL containing
Internet users via the Exchange Server results in users getting
duplicate copies of the messages)

Ah ok I think that you talk about this, but today when I was
troubleshooting the problem I saw this settings in the user profile
in Exchange server, and I tought that was the problem. Now, yes
the SMTP logging was enable before today, but without some detail
about the messages (recipients, senders, etc.). I don't what think!
:-) Any idea??

So, SMTP logging was enabled on the server, but the message your
user sent can't be found in the logs? Do you see the full smtp
conversation in the logs?

Hello! In the SMTP logging there is the full smtp conversation, if I

Actually, what you'd want to look at is the RCPT TO in the actual SMTP
conversation and see if the people who receive multiple copies have their
single SMTP address listed with multiple RCPT TOs.

But, I think I asked something and don't remember the answer. If this user
sends a message addressed only to one of the users who received three
copies, by selecting the recipient from their contacts folder, does that
user receive three copies?

--
f.h.- Nascondi testo tra virgolette -

- Mostra testo tra virgolette -

The contacts are in a public folder (also the DL) on my Exchange
Server, if the user sends a message by selecting the recipient from
contacts in public folder, the recipients receive only one message. I
don't understand what it means:

Actually, what you'd want to look at is the RCPT TO in the actual SMTP
conversation and see if the people who receive multiple copies have their
single SMTP address listed with multiple RCPT TOs.

Thx. Simon- Nascondi testo tra virgolette -

- Mostra testo tra virgolette -

I'm sorry I have confused the message tracking log with the smtp log
and now I have understood why when you said:

Actually, what you'd want to look at is the RCPT TO in the actual SMTP
conversation and see if the people who receive multiple copies have their
single SMTP address listed with multiple RCPT TOs.

I don't understand what it mean!!! I try to see in smtp log if there
is the full smtp converstion....

Simon wrote:
Actually, what you'd want to look at is the RCPT TO in the actual
SMTP conversation and see if the people who receive multiple copies
have their single SMTP address listed with multiple RCPT TOs.


I'm sorry I have confused the message tracking log with the smtp log
and now I have understood why when you said:

Actually, what you'd want to look at is the RCPT TO in the actual
SMTP
conversation and see if the people who receive multiple copies have
their single SMTP address listed with multiple RCPT TOs.

I don't understand what it mean!!! I try to see in smtp log if there
is the full smtp converstion....

http://technet.microsoft.com/en-us/l...b17b9d162.aspx
should help you out there.

Basically, an smtp conversation happens like this:
First, assuming your server is configured to Use DNS rather than Forward to
Host, it figures out, for each recipient, what server(s) it needs to talk to
to deliver the message.

Lets say you have a message going to 10 users, 5 of which are @domain.blah.

Exchange will start a conversation with the server responsible for
domain.blah and have, basically, the following conversation (Your server
will be noted as YOU: and the response will be RESP

YOU: EHLO (mydomain name)
RESP: 250 Welcome
RESP: (other stuff)
YOU: MAIL
RESP: 250 OK
YOU: RCPT
RESP: 250 OK
YOU: RCPT
RESP: 250 OK

And it will repeat that RCPT TO command once for each recipient at that
other domain.

So, you say that is getting 3 copies of the message. Your
first test is to see if you're sending the same address three times.
Basically, what you really need to do is determine if the problem is
reproducible. Which means finding a customer of yours who has seen the
problem (and complained about it) and is willing to help you *fix* it.

At this point, there is almost no way to have any idea what happened before.
And, frankly, if the issue isn't reproducible (in other words, next time you
send to the DL, include a note asking any recipient who receives more than
one message to contact you. If they do, and all the logging is in place,
you might be able to figure things out) then there's every possible chance
that what happened before is nothing you can fix.

On the other hand, if message tracking is enabled, there might be something
in there. But, I'll be honest, I don't remember how to read those tracking
logs well enough to know if it would show you that user X was sent three
copies of the message. You may actually want to hit one of the Exchange
newsgroups as well.

--
f.h.

On 5 Apr, 05:30, "F.H. Muffman" wrote:
Simon wrote:
Actually, what you'd want to look at is the RCPT TO in the actual
SMTP conversation and see if the people who receive multiple copies
have their single SMTP address listed with multiple RCPT TOs.

I'm sorry I have confused the message tracking log with the smtp log
and now I have understood why when you said:

Actually, what you'd want to look at is the RCPT TO in the actual
SMTP
conversation and see if the people who receive multiple copies have
their single SMTP address listed with multiple RCPT TOs.

I don't understand what it mean!!! I try to see in smtp log if there
is the full smtp converstion....

http://technet.microsoft.com/en-us/l...f-4679-ae68-3d...
should help you out there.

Basically, an smtp conversation happens like this:
First, assuming your server is configured to Use DNS rather than Forward to
Host, it figures out, for each recipient, what server(s) it needs to talk to
to deliver the message.

Lets say you have a message going to 10 users, 5 of which are @domain.blah.

Exchange will start a conversation with the server responsible for
domain.blah and have, basically, the following conversation (Your server
will be noted as YOU: and the response will be RESP

YOU: EHLO (mydomain name)
RESP: 250 Welcome
RESP: (other stuff)
YOU: MAIL
RESP: 250 OK
YOU: RCPT
RESP: 250 OK
YOU: RCPT
RESP: 250 OK

And it will repeat that RCPT TO command once for each recipient at that
other domain.

So, you say that is getting 3 copies of the message. Your
first test is to see if you're sending the same address three times.
Basically, what you really need to do is determine if the problem is
reproducible. Which means finding a customer of yours who has seen the
problem (and complained about it) and is willing to help you *fix* it.

At this point, there is almost no way to have any idea what happened before.
And, frankly, if the issue isn't reproducible (in other words, next time you
send to the DL, include a note asking any recipient who receives more than
one message to contact you. If they do, and all the logging is in place,
you might be able to figure things out) then there's every possible chance
that what happened before is nothing you can fix.

On the other hand, if message tracking is enabled, there might be something
in there. But, I'll be honest, I don't remember how to read those tracking
logs well enough to know if it would show you that user X was sent three
copies of the message. You may actually want to hit one of the Exchange
newsgroups as well.

--
f.h.- Nascondi testo tra virgolette -

- Mostra testo tra virgolette -

Hello, Can you suggest an Exchange newsgroup where can I post my
problem?

Simon wrote:

Hello, Can you suggest an Exchange newsgroup where can I post my
problem?

news://msnews.microsoft.com/microsof...exchange.admin , perhaps?
--
Brian Tillman

Is there anyone that have this problem, it's possible that I am the only one!!!
Please help me.

"Brian Tillman" wrote:

Simon wrote:

Hello, Can you suggest an Exchange newsgroup where can I post my
problem?

news://msnews.microsoft.com/microsof...exchange.admin , perhaps?
--
Brian Tillman

Simon wrote:

Is there anyone that have this problem, it's possible that I am the
only one!!!

Visit the Exchange newsgroup, as suggested.
--
Brian Tillman