Thanks for the quick response. MS ought to know that this might be a "new"
problem. I only noticed it in the last few days. Maybe an update messed me
up. I am running XP Pro with the complete Office suite. I only use IE 6 or 7
when forced to, I almost always use Firefox.

Thanks again

Etta



"Ken Slovak - [MVP - Outlook]" wrote:

No idea about how long it will take to fix this. It's been reported and this
thread has been mentioned in the report, but I've been given no time frame
as to when it will be fixed or what has caused the problem.

I'm not aware of any printing problems with Outlook 2003 other than those
caused by using IE 7. That's another, different problem that has also been
reported to MS. I don't have any information as to any fixes for that
either.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"ettamd" wrote in message
...
How long will it take to work this out? i can't print emails from MS
Outlook
2003. It won't send them to the printer, it automatically directs me to MS
Online Crash Analysis, which tells me that this problem was likely caused
by
Symatec WinFax Pro, which has never been installed on my computer.

Does anyone have any ideas what the problem might be since the problem
definitely is NOT WinFax Pro?

They have as much information as we do, probably more. I also submitted the
original bucket number of the error in Outlook to them, so they also have a
trigger mechanism.

I have no idea when it will be fixed, if ever, and if we'll hear about it if
it is fixed. It's out of my hands now, anyway.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"ettamd" wrote in message
...
Thanks for the quick response. MS ought to know that this might be a "new"
problem. I only noticed it in the last few days. Maybe an update messed me
up. I am running XP Pro with the complete Office suite. I only use IE 6 or
7
when forced to, I almost always use Firefox.

Thanks again

Etta

I have had the same problem with the WinFax Pro message. I am unable to get
Outlook 2003 to work. It seems to open OK, but the cursor won't go over it,
it seems to disappear at the edge. It is non-responsive so I have to close
it down which is when you get the crash analysis about winfax pro which I do
not have installed.

I'm dead in the water now. I was thinking of un-installing it and
re-installing it; would that help? I'm concerned about my data, all the
emails I've got in the inbox and such that I've held onto, and my
contact/address book info, not to mention the filters that I've set up. I
wanted to back them all up, but you have to be able to get into the program
to do a backup.

Any suggestions
--
Tom Rogers
Tom Rogers Web Design


"ettamd" wrote:

Sorry about the double post--somehow I got hung up in the registration
process and thought the first one disappeared.

Etta



"Ken Slovak - [MVP - Outlook]" wrote:

I passed it along to Ed to get resolved, along with the fault bucket I got.
Maybe that will help PSS figure it out.

I told Ed if it wasn't affecting users who would get fooled by the
resolution I'd just leave it as is for the humor value eg

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Russ Valentine [MVP-Outlook]" wrote in message
...
How reassuring. For once we can't blame this one on Symantec. Interesting
bug.
--
Russ Valentine
[MVP-Outlook]

A PST file or Exchange mailbox contains your data and rules. So that won't
be lost by reinstalling.

What I'd do first however (in order) is:

1. Detect and Repair from the Outlook Help.
2. Disable all Outlook addins.
3. Run Scanpst.exe on your PST file when Outlook isn't running.
4. New Outlook profile.

If none of those things work then I'd think about uninstalling and
reinstalling. That usually is the least useful solution.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"tnr2" wrote in message
...
I have had the same problem with the WinFax Pro message. I am unable to
get
Outlook 2003 to work. It seems to open OK, but the cursor won't go over
it,
it seems to disappear at the edge. It is non-responsive so I have to
close
it down which is when you get the crash analysis about winfax pro which I
do
not have installed.

I'm dead in the water now. I was thinking of un-installing it and
re-installing it; would that help? I'm concerned about my data, all the
emails I've got in the inbox and such that I've held onto, and my
contact/address book info, not to mention the filters that I've set up. I
wanted to back them all up, but you have to be able to get into the
program
to do a backup.

Any suggestions
--
Tom Rogers
Tom Rogers Web Design

tnr2 wrote:

I'm dead in the water now. I was thinking of un-installing it and
re-installing it; would that help? I'm concerned about my data, all
the emails I've got in the inbox and such that I've held onto, and my
contact/address book info, not to mention the filters that I've set
up. I wanted to back them all up, but you have to be able to get
into the program to do a backup.

You do not have to open Outlook to back it up. In fact, you must have
Outlook closed to back it up. Use Windows Explorer to make a copy of your
PST. That's all it takes. There are a few other files that contain data,
like the autocompletion cache, but that can always be rebuilt. Save it if
you wish and you can restore it if needed.

Uninstalling and reinstalling should have no effect on your data. In fact,
it shouldn't have any effect on your mail profile, so if you do decide to
uninstall and reinstall, you should consider a new mail profile as well to
clean out the registry structures of the old one. Keep the old one until
you've configured and tested the new mail profile and it it works to your
satisfaction, you can then delete the old one. If you saved the
autocompletion data, it is here that you can restore it so that the new mail
profile can use it.
--
Brian Tillman
--
Brian Tillman

I can't get into Outlook to do what you have suggested?
--
Tom Rogers
Tom Rogers Web Design


"Ken Slovak - [MVP - Outlook]" wrote:

A PST file or Exchange mailbox contains your data and rules. So that won't
be lost by reinstalling.

What I'd do first however (in order) is:

1. Detect and Repair from the Outlook Help.
2. Disable all Outlook addins.
3. Run Scanpst.exe on your PST file when Outlook isn't running.
4. New Outlook profile.

If none of those things work then I'd think about uninstalling and
reinstalling. That usually is the least useful solution.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"tnr2" wrote in message
...
I have had the same problem with the WinFax Pro message. I am unable to
get
Outlook 2003 to work. It seems to open OK, but the cursor won't go over
it,
it seems to disappear at the edge. It is non-responsive so I have to
close
it down which is when you get the crash analysis about winfax pro which I
do
not have installed.

I'm dead in the water now. I was thinking of un-installing it and
re-installing it; would that help? I'm concerned about my data, all the
emails I've got in the inbox and such that I've held onto, and my
contact/address book info, not to mention the filters that I've set up. I
wanted to back them all up, but you have to be able to get into the
program
to do a backup.

Any suggestions
--
Tom Rogers
Tom Rogers Web Design

I downloaded the backup tool from Microsoft. This instructions said:

Instructions for use:

Once you have installed this download, complete the following:
Start Outlook.
On the File menu, choose Backup.
To change the backup options, such as which .PST files to back up, click
Options.


Unfortunately I can't open it.
--
Tom Rogers
Tom Rogers Web Design


"Brian Tillman" wrote:

tnr2 wrote:

I'm dead in the water now. I was thinking of un-installing it and
re-installing it; would that help? I'm concerned about my data, all
the emails I've got in the inbox and such that I've held onto, and my
contact/address book info, not to mention the filters that I've set
up. I wanted to back them all up, but you have to be able to get
into the program to do a backup.

You do not have to open Outlook to back it up. In fact, you must have
Outlook closed to back it up. Use Windows Explorer to make a copy of your
PST. That's all it takes. There are a few other files that contain data,
like the autocompletion cache, but that can always be rebuilt. Save it if
you wish and you can restore it if needed.

Uninstalling and reinstalling should have no effect on your data. In fact,
it shouldn't have any effect on your mail profile, so if you do decide to
uninstall and reinstall, you should consider a new mail profile as well to
clean out the registry structures of the old one. Keep the old one until
you've configured and tested the new mail profile and it it works to your
satisfaction, you can then delete the old one. If you saved the
autocompletion data, it is here that you can restore it so that the new mail
profile can use it.
--
Brian Tillman
--
Brian Tillman

If Outlook isn't running you can just find and copy your PST file, it's in
the file system and can be copied like any other file.

Open the Control Panel's Add/Remove Programs. Select Office and click the
Change button. In that dialog is a repair option.

You can open the registry editor and expand
HKEY_CURRENT_USER\Software\Microsoft\Office\Outloo k\Addins. Every addin
listed there has a LoadBehavior value. Note the original setting and change
them all to 2. Repeat with the HKEY_LOCAL_MACHINE section of the registry.
That will disable all your COM addins.

A new profile can be created in the Mail applet in the Control Panel. Make
sure to create a new one from scratch, don't use a copy because that would
have any corruption from the original profile.

Another possibility is if you have any corrupted views making mischief. Open
Start, Run and type "Outlook.exe /cleanviews" (no quotes but with the space
before the switch) then press Enter to start Outlook. That will delete any
custom views.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"tnr2" wrote in message
...
I can't get into Outlook to do what you have suggested?
--
Tom Rogers
Tom Rogers Web Design

tnr2 wrote:

I downloaded the backup tool from Microsoft.

What does that have to do with what I said? All that tool does is perform a
copy, so just do the copy yourself with Windows Explorer.
--
Brian Tillman

This is a problem that I have seen throughout our client base. This has been
happening for about 2 weeks and none of these clients are using Symantec
anything. I am hoping that a resolution will be included with a future update
for Microsoft Office. I do have a feeling that this issue is related to an
update because clients began to report this issue about the same time.
Interestingly, I received a similar message after an Outlook crash just
before clients reported.

"Ken Slovak - [MVP - Outlook]" wrote:

I passed it along to Ed to get resolved, along with the fault bucket I got.
Maybe that will help PSS figure it out.

I told Ed if it wasn't affecting users who would get fooled by the
resolution I'd just leave it as is for the humor value eg

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Russ Valentine [MVP-Outlook]" wrote in message
...
How reassuring. For once we can't blame this one on Symantec. Interesting
bug.
--
Russ Valentine
[MVP-Outlook]