Whenever I try to encrypt a message with s/mime option. I recieve a pop
erro that says "Out of memory, close some windows and try again" I would
like to be able to send a message to other users in our exchange server and
have them encrypted. What should I be doing?

Thanks in advanced for your efforts,
Mark Cooper

Alice,
You are correct that did fix the problem. I did the repair and then it
allowed me to actually encrypt. However I didn't notice the encrypt button
yesterday on the tool bar when I was ready to send. That is the only way I
could send it. I think that only encrypts the message during its transfer.
I was loooking for something that encrypts it so only the user that is meant
to read it can read it.

Thanks,
Mark Cooper


"Alice Zhu [MSFT]" wrote in message
...
Dear Mark,

Thanks for posting in the partner newsgroups.

According to your description, my understanding of this issue is: when you
try to encrypt a message in Outlook with s/mime option, you encounter the
error message "Out of memory or system resources. Close some windows or
programs and try again". You would like to send encrypted messages to
other
users in your Exchange server.

If I have misunderstood your concern, please feel free to let me know.

Based on my research, this behavior may occur due to a variety of issues.
To narrow down the issue, I recommend you try the following methods:

Method 1 Repair Office
=================
This issue may occur when some elements of Microsoft Outlook Express are
absent from your computer. To correct the problem, please repair Office as
follows:
1. Click Start, point to Settings, and click Control Panel.
2. In Control Panel, double-click Add/Remove Programs.
3. Click to select Microsoft Office, and then click Add/Remove.
4. When prompted, click Repair Office.

For more detailed information, please reference the following Microsoft
Knowledge Based (KB) article:
KB 223458 OL2000: Error Message "Can't open this item. Out of memory or
system resources. Close some windows or programs and try again."
http://support.microsoft.com/kb/223458/en-us

KB 223473 OL2000: Error Message "Out of memory. Close some windows or
programs and try again."
http://support.microsoft.com/kb/223473/en-us

Method 2 Start Outlook with safe mode
============================
Starting Outlook by using the /safe switch on a command line will load the
default settings for all options and prevents add-ins from being loaded.

1. Click Start and then click Run.
2. In the Run dialog box, type in "Outlook.exe /safe" without quotation
marks. Please note, there is a space before /safe.
3. Click OK to start Outlook with the /safe switch.
4. Then check if this issue recurs.

Generally speaking, if Safe Mode works, the issue is most likely caused by
the following factors.

1. Corrupted Cache files.
2. Add-ins listed in the Add-in Manager which are not loaded in Safe Mode.
3. Word issues since Word is not used as the email editor in Safe Mode.

If the problem is solved by Outlook /safe switch, please try the following
steps to narrow down the issue:

Step 1: Rename the Cache Files
================================
Please search for the following four files and rename them by changing the
file extension from ".dat" to ".old". These four files are temporary cache
files that Outlook loads on startup. Not all of the files may exist on
your
machine since some files are only generated after you make some
customizations in Outlook. (Be sure to check the "Search hidden files and
folders" box under "More advanced options" if you are using Windows XP)

outcmd.dat
extend.dat
frmcache.dat
views.dat

Step 2: Clear all Add-Ins in Outlook.
===========================
1. Start Outlook.
2. On the Tools menu, click Options, and then click the Other tab.
3. Click Advanced Options, and then click Add-In Manager and COM Add-Ins
respectively.
4. In both Add-in boxes, click to clear the check boxes for the add-ins.
5. Click OK three times.
6. Restart Outlook and all add-ins should be disabled at that time.

Please test the issue again and let me know the results. If the issue
stills exists, please go directly to step 3. If the issue does not occur,
please follow the steps below to determine the corrupted add-in.

7. Click to enable one add-in and then restart Outlook to check if the
problem re-occurs.
8. Add one check back each time to the list of Add-In Manager or COM
Add-Ins, restart Outlook, and repeat the above procedure.
9. Once the issue reappears again, you can determine which add-in causes
this problem and then disable it to solve the problem.

Step 3: Disable Word as editor
=======================
Please check whether the issue persists if we disable Word as editor.

1. Start Outlook and choose Tools - Options.
2. In the Mail Format Tab, click to clear the following two items:
Use Microsoft Office Word 2003 to edit e-mail messages
Use Microsoft Office Word 2003 to read Rich Text e-mail messages
3. Check the effect.

If the methods do not help, please perform some tests for further
troubleshooting:

Test 1: Create a new profile
=========================
If this issue persists, I suggest that we create a new Outlook profile. A
new profile is a new environment for us to use Outlook. To create a new
profile is only for a test to see if the problem is related to the corrupt
profile of Outlook. Creating a new profile will not do any damage to the
old profile. Please refer to the following Knowledge Based (KB) article to
create a new profile in Outlook.

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

287072 How to create a new e-mail profile for Outlook 2002
http://support.microsoft.com/?id=287072

195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=195718

195723 How to create a new personal folder (.pst) file for an Internet
Mail
http://support.microsoft.com/?id=195723

Test 2 Start Windows in Safe Mode with Networking support mode
===================================
1. Restart the computer.
2. Keep pressing the F8 key until the Windows Startup menu appears.
3. Choose Safe Mode with Networking, and press Enter.
4. Start the computer in Safe Mode with Networking support mode.
5. Check if the issue recurs.

If the suggestions don't help, please help us collect more information for
further troubleshooting:

1. What is the version of Office and Windows on your computer? Have you
updated Office and Windows to the latest version?
2. Has the problem ever worked? If so, what has changed?
3. Please capture a screenshot of the error message and send to me at
.

Please try the suggestions and update me with the results at your earliest
convenience. We look forward to your reply.

Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.

Mark Cooper wrote:

You are correct that did fix the problem. I did the repair and then
it allowed me to actually encrypt. However I didn't notice the
encrypt button yesterday on the tool bar when I was ready to send. That is
the only way I could send it. I think that only encrypts the
message during its transfer. I was loooking for something that
encrypts it so only the user that is meant to read it can read it.

Outlook encrypts before the transfer and it uses the public keys of the
various recipients to form encrypted messages only the recipients can
decrypt.
--
Brian Tillman
--
Brian Tillman

Brian,
Thanks for the feedback. Does it saty encrypted to only allow the
authenticated user of the mailbox view it or can Exchange administrators
view it as well from any inbox?

- Mark Cooper

"Brian Tillman" wrote in message
...
Mark Cooper wrote:

You are correct that did fix the problem. I did the repair and then
it allowed me to actually encrypt. However I didn't notice the
encrypt button yesterday on the tool bar when I was ready to send. That
is the only way I could send it. I think that only encrypts the
message during its transfer. I was loooking for something that
encrypts it so only the user that is meant to read it can read it.

Outlook encrypts before the transfer and it uses the public keys of the
various recipients to form encrypted messages only the recipients can
decrypt.
--
Brian Tillman
--
Brian Tillman

Mark Cooper wrote:

Thanks for the feedback. Does it saty encrypted to only allow the
authenticated user of the mailbox view it or can Exchange
administrators view it as well from any inbox?

It's encrypted with the public key of the recipient. Only the recipient has
the private key with which to decrypt it.
--
Brian Tillman

Brian - Alice
I appreciate all of your help with this but I wanted to confirm before
replying. I sent an email to one of the users in my Exchange domain. I
encrypted the message with s/mime, I checked with the exchange administrator
to see if he could read the message in this persons inbox. He was able to
do so. With his account he was able to Open other users folder, select
inbox, and then read the message. I don't think Outlook or Exchange have a
way to keep this from happening. Is a third party encryption needed to make
this scenario work?

Thank you both for all your time on this,
Mark Cooper

"Brian Tillman" wrote in message
...
Mark Cooper wrote:

Thanks for the feedback. Does it saty encrypted to only allow the
authenticated user of the mailbox view it or can Exchange
administrators view it as well from any inbox?

It's encrypted with the public key of the recipient. Only the recipient
has the private key with which to decrypt it.
--
Brian Tillman

Mark Cooper wrote:

I sent an email to one of the users in my Exchange domain.
I encrypted the message with s/mime, I checked with the exchange
administrator to see if he could read the message in this persons
inbox. He was able to do so. With his account he was able to Open
other users folder, select inbox, and then read the message.

I'm not sure how this would be possible because certificates (as we use then
where I work) are stored not in Exchange. I believe they are stored in
%AppData%\Microsoft\Crypto, which is unique to each user.
--
Brian Tillman