My company recently converted from a Groupwise email system to Outlook. In
groupwise, I set up proxy access for users to access other mailboxes, such as
a fax or helpdesk mailbox. With the new setup, our biggest problem is that
when users send from the other accounts, the emails go into their own sent
folders--not the account they emailed from (like fax or helpdesk). This is
important because more than one person may monitor those boxes and there
needs to be a history of who sent what were. Is there something I am doing
wrong? I thought it was a delegation thing because all the instructions tell
me I have to allow the send as permission on the security tab for the user in
AD. I dont have security tabs. I am running exchange 2003 sp2 on Windows
Server 2003 R2 sp1. In the diagrams, the user properties have 20 tabs. I only
have 17. If anyone could help me out with this issue, that would be GREAT!
Thanks!

My company recently converted from a Groupwise email system to Outlook. In
groupwise, I set up proxy access for users to access other mailboxes, such as
a fax or helpdesk mailbox. With the new setup, our biggest problem is that
when users send from the other accounts, the emails go into their own sent
folders--not the account they emailed from (like fax or helpdesk).
important because more than one person may monitor those boxes and there
needs to be a history of who sent what were. Is there something I am doing
wrong?

You're doing nothing wrong. This is normal Outlook behavior. For options to change it, see:

http://support.microsoft.com/kb/317865/
http://www.ivasoft.biz/unisent.html

I thought it was a delegation thing because all the instructions tell
me I have to allow the send as permission on the security tab for the user in
AD.

All what instructions? Send As permission has nothing to do with where the sent message is stored.

dont have security tabs. I am running exchange 2003 sp2 on Windows
Server 2003 R2 sp1. In the diagrams, the user properties have 20 tabs. I only
have 17. If anyone could help me out with this issue, that would be GREAT!

In ADU&C, choose View | Advanced Features.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx