Outlook/Exchange 5.5 - Some users get blank emails others are fine
 

Hi,

We're using Outlook 2003 clients on XP Pro and Exchange Server 5.5
(SP4) and we appear to have an issue with some users receiving email
from external sources where the addressing information and mail
subject are fine but the body of the mail is blank. Perversely if the
same email was CC'd to another recipient (all on the same Exchange
server) they receive the message OK.

The blanking seems to be consistent as if we ask the original sender
to resend the mail it still comes through blank to certain people and
fine for the others.

As the CC to another recipient is OK that seems to eliminate anything
prior to the Exchange server as the cause, and single-instancing would
seem to eliminate Exchange itself - which leaves Outlook 2003

Does anyone have any pointers as to where to start looking for the
cause of this issue

Many Thanks

Perry