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smtp problem with Charter.net



 
 
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  #131  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and
I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work
in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either will
relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology wants,
and that is what she has at home, then it /should/ work at that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for a
provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.


I asked if there was a new error message. Is there? Possibly a 550
relaying error?
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA





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  #132  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and
I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work
in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either will
relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology wants,
and that is what she has at home, then it /should/ work at that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for a
provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?


Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike





  #133  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and
I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work
in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either will
relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology wants,
and that is what she has at home, then it /should/ work at that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for a
provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?


Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike





  #134  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in
the
outbox that would not send. I deleted the email in the outbox,
and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work
in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either
will relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer
home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology
wants, and that is what she has at home, then it /should/ work at
that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for
a provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.


Does it go or not? Does it go but also remain in the Outbox?
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA





  #135  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in
the
outbox that would not send. I deleted the email in the outbox,
and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work
in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either
will relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer
home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology
wants, and that is what she has at home, then it /should/ work at
that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for
a provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.


Does it go or not? Does it go but also remain in the Outbox?
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA





  #136  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following
symptom.
I could not send email, I found that I had an email trapped in
the
outbox that would not send. I deleted the email in the outbox,
and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal
program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home',
Server: 'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will
work in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either
will relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer
home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology
wants, and that is what she has at home, then it /should/ work at
that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for
a provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--

Does Not go.
Mike





  #137  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"amdx" wrote in message
...
I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following
symptom.
I could not send email, I found that I had an email trapped in
the
outbox that would not send. I deleted the email in the outbox,
and I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal
program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home',
Server: 'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will
work in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either
will relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer
home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology
wants, and that is what she has at home, then it /should/ work at
that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for
a provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a 550
relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port 465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--

Does Not go.
Mike





  #138  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
...

"Bruce Hagen" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...


"Mike" wrote in message
...

"Mike" wrote in message
...

"Bruce Hagen" wrote in message
...
Snip

Just found out if I use Outgoing Mail Server port 465, I
can receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a
550 relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port
465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the
message is not sent due to incorrect settings or the like, that
there would not be an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if
you wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike


Port 25 works exactly the same as port 465 (shown above).
Mike



Your SMTP port has nothing to do with receiving mail. Try these
settings "to the letter".

Under SERVERS tab .......
Incoming mail (POP3) is pop.charter.net
Outgoing mail (SMTP) is smtp.charter.net
Log on using Secure Password Authentication - Charter e-mail servers do
not use SPA. Do not place a check within that box or an error will
occur.
My server requires authentication - Charter residential e-mail servers
do not require this authentication setting to be used. Do not place a
check within that box or an error will occur.
Under Advanced tab .........
Incoming mail (POP3) is 110
Outgoing mail (SMTP) is 25
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

All those are and were set -exactly- as you prescribed.
Mike



The only thing I know of that it may be is e-mail scanning.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for loss of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA





  #139  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
external usenet poster
 
Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
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"Bruce Hagen" wrote in message
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Snip

Just found out if I use Outgoing Mail Server port 465, I
can receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

I asked if there was a new error message. Is there? Possibly a
550 relaying error?

Hi Bruce,
I did not see any 550 relaying error, and I went back to port
465
and it no longer will receive if there is mail in the outbox.
hrrrumph, Mike



Elaborate on this conflicting statement:

it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.

Does it go or not? Does it go but also remain in the Outbox?
--
Does Not go.
Mike


Is Send Messages Immediately checked? I cannot fathom that if the
message is not sent due to incorrect settings or the like, that
there would not be an error message.

Sorry Bruce, using port 465 for Outgoing mail will receive email if
you wait
long enough.
It will Not send email, it stays in the outbox and does Not go to the
recipient.
The error message is;

The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E
Mike


Port 25 works exactly the same as port 465 (shown above).
Mike



Your SMTP port has nothing to do with receiving mail. Try these
settings "to the letter".

Under SERVERS tab .......
Incoming mail (POP3) is pop.charter.net
Outgoing mail (SMTP) is smtp.charter.net
Log on using Secure Password Authentication - Charter e-mail servers do
not use SPA. Do not place a check within that box or an error will
occur.
My server requires authentication - Charter residential e-mail servers
do not require this authentication setting to be used. Do not place a
check within that box or an error will occur.
Under Advanced tab .........
Incoming mail (POP3) is 110
Outgoing mail (SMTP) is 25
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

All those are and were set -exactly- as you prescribed.
Mike



The only thing I know of that it may be is e-mail scanning.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for loss of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA





  #140  
Old January 30th 10, 07:46 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Zac Thompson
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Posts: 269
Default smtp problem with Charter.net


"Zac Thompson" wrote in message
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"amdx" wrote in message
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I setup OE for charter email.
pop.charter.net
smtp.charter.net
Email worked fine for two days, then I had the following symptom.
I could not send email, I found that I had an email trapped in the
outbox that would not send. I deleted the email in the outbox, and
I
received email as normal. Webmail works fine.
Charter doesn't support OE. They won't help.
I found the following pdf that has,
"directions to setup an SMTP authentication in your emal program"
It uses mail.cs-1.com for incoming mail and smtp.charter.net
for outgoing mail. Then you must check the box for "My server
requires Authentication" Also you must check another box in the
outgoing mail
server window. "use same settings as my incoming mail server"



The connection to the server has failed. Account: 'Home', Server:
'smtp.charter.net',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I didn't follow up on the 1-cs lead because I noted the email
address
must be changed to a name @1-cs.com.

At this point I'm looking for a free email address that will work
in OE.
Mike

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.
Mike


I just ran across something new to me.
I am trying to get my mothers computer working for her.
So I have her computer on my cable system (Knology).
I'm trying to use the charter.net mail system through the
knology internet provider.
Could that be the problem?
Mike



Yes. Charter is a provider too. It is very unlikely that either will
relay messages for you.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
So, you think it will work properly when she gets her computer home?
Why did it work for two days?
Sorry about the name, two different computers.


Right now I am not sure of anything. If it is set up as Knology wants,
and that is what she has at home, then it /should/ work at that point.

Sorry, I've confused you. She has Charter.net at home, I have Knology
here
where I'm trying to access her (charter email).
Mike


OK. It must be set up as Charter wants. But you don't have Charter for a
provider so it won't work at your location. You posted this:

Just found out if I use Outgoing Mail Server port 465, I can
receive mail
but it takes 20 seconds trying to send the outging first.
The outgoing mail doesn't get sent.


I asked if there was a new error message. Is there? Possibly a 550
relaying error?
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA





 




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