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Lost emails during "compacting"



 
 
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  #1  
Old June 24th 08, 02:02 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Learner
external usenet poster
 
Posts: 8
Default Lost emails during "compacting"

I am using OE 6.00.290.2180 (xpsp_sp2_rtm.040803-2158).



Recently, having been prompted to "compact" I did so and at the end of the
process I lost a period of four months emails (from Feb to June). It kept my
last few days emails.



Why did this happen (has never happened before in nearly 8 years of using
OE) and how to avoid it happening again?



Thanks




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  #2  
Old June 24th 08, 02:08 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 10,210
Default Lost emails during "compacting"

The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, oe SP3, and are fully patched, then you should
have a backup of your dbx files in the Recycle Bin, (or possibly the message
store), copied as bak files.

To restore a bak folder to the message store folder, first find the location
of the Message Store.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under Start
| Control Panel | Folder Options | View.

Close OE and then in Windows Explorer, click on the dbx file for the
missing, or empty, folder and drag it to the Desktop. It can be deleted
later once you have successfully restored the bak file. Minimize the Message
Store.

Open OE and, if the folder is missing, create a folder with the *exact* same
name as the bak file you want to restore but without the .bak. Eg: If the
file is Saved.bak, the new folder should be named Saved. Open the new folder
and then close OE. If the folder is there, but just empty, continue on to
the next step.

First, check if there is a bak file already in the message store. If there
is, and you removed the dbx file, go ahead and rename it to dbx.

If it isn't already in the message store, open the Recycle bin and right
click on the bak file for the folder in question and click Restore. Open the
message store back up and change the file extension from .bak to .dbx. Close
the message store and open OE. The messages should now be back in the
folder.

If the messages are successfully restored, you can go ahead and delete the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning to help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Learner" wrote in message
...
I am using OE 6.00.290.2180 (xpsp_sp2_rtm.040803-2158).



Recently, having been prompted to "compact" I did so and at the end of the
process I lost a period of four months emails (from Feb to June). It kept
my last few days emails.



Why did this happen (has never happened before in nearly 8 years of using
OE) and how to avoid it happening again?



Thanks





  #3  
Old June 24th 08, 02:53 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 3,647
Default Lost emails during "compacting"

Why it happens:

http://insideoe.tomsterdam.com/probl...s.htm#mailgone
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4)
and http://support.microsoft.com/?kbid=918069 (Notes section under
Resolution)
~~~~~~~~~~~~~~~~~~~
DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoiding Such Corruption in Futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages), it provides no additional protection,
and even Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

= TIP: When composing an email or newsgroup post in Word, only use ENTER
(once) to begin a new paragraph. To begin a new line, use Shift+ENTER
(once).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Learner wrote:
I am using OE 6.00.290.2180 (xpsp_sp2_rtm.040803-2158).



Recently, having been prompted to "compact" I did so and at the end of the
process I lost a period of four months emails (from Feb to June). It kept
my
last few days emails.



Why did this happen (has never happened before in nearly 8 years of using
OE) and how to avoid it happening again?



Thanks


  #4  
Old June 24th 08, 02:59 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Learner
external usenet poster
 
Posts: 8
Default Lost emails during "compacting"

Thanks Bruce.

I did not intentionally interrupt the compacting process, perhaps the folder
'bloat" was to blame. I generally run a back up of my emails and save to a
separate disk but thought that I would do that after the "compacting" in
order to save some space. Then, because I had other items in the Recycle Bin
I emptied it! Wrong! Damn.....

Thanks for all the advice - best I run a leaner, cleaner OE and be more
careful in the future. :-)


"Bruce Hagen" wrote in message
...
The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, oe SP3, and are fully patched, then you should
have a backup of your dbx files in the Recycle Bin, (or possibly the
message store), copied as bak files.

To restore a bak folder to the message store folder, first find the
location of the Message Store.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under
Start | Control Panel | Folder Options | View.

Close OE and then in Windows Explorer, click on the dbx file for the
missing, or empty, folder and drag it to the Desktop. It can be deleted
later once you have successfully restored the bak file. Minimize the
Message Store.

Open OE and, if the folder is missing, create a folder with the *exact*
same name as the bak file you want to restore but without the .bak. Eg: If
the file is Saved.bak, the new folder should be named Saved. Open the new
folder and then close OE. If the folder is there, but just empty, continue
on to the next step.

First, check if there is a bak file already in the message store. If there
is, and you removed the dbx file, go ahead and rename it to dbx.

If it isn't already in the message store, open the Recycle bin and right
click on the bak file for the folder in question and click Restore. Open
the message store back up and change the file extension from .bak to .dbx.
Close the message store and open OE. The messages should now be back in
the folder.

If the messages are successfully restored, you can go ahead and delete the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning to help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Learner" wrote in message
...
I am using OE 6.00.290.2180 (xpsp_sp2_rtm.040803-2158).



Recently, having been prompted to "compact" I did so and at the end of
the process I lost a period of four months emails (from Feb to June). It
kept my last few days emails.



Why did this happen (has never happened before in nearly 8 years of using
OE) and how to avoid it happening again?



Thanks







  #5  
Old July 14th 08, 11:29 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PDXmom
external usenet poster
 
Posts: 1
Default Lost emails during "compacting"

Bruce,

I had a month of messages disappear from my inbox when OE compacted on
7/10/08. I got assistance from my internet provider (a Comcast tech support
guy) this morning. He basically had me do everything you describe in your
6/23 memo for retrieving lost messages. We were sucessful in finding the
inbox.bak folder in the recycle bin and we got the messages for 6/11-7/10
restored back into my OE Inbox. HOWEVER, the past three days of messgaes in
my inbox were no longer there (7/11-7/14). I didn't realize this until I had
hung up the phone from the Comcast tech support. Unfortunately, I didn't get
his name. I have called back and spoke to three different tech people, the
last of whom referred me to the Microsoft website. That's where I found your
6/23 memo.

I think the 3 days of messages were somehow overwritten in the restore
process, but am hoping they're sitting in a folder on my computer. Do you
have any ideas as where they might be and how to retrieve them?

Thanks!



"Bruce Hagen" wrote:

The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, oe SP3, and are fully patched, then you should
have a backup of your dbx files in the Recycle Bin, (or possibly the message
store), copied as bak files.

To restore a bak folder to the message store folder, first find the location
of the Message Store.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under Start
| Control Panel | Folder Options | View.

Close OE and then in Windows Explorer, click on the dbx file for the
missing, or empty, folder and drag it to the Desktop. It can be deleted
later once you have successfully restored the bak file. Minimize the Message
Store.

Open OE and, if the folder is missing, create a folder with the *exact* same
name as the bak file you want to restore but without the .bak. Eg: If the
file is Saved.bak, the new folder should be named Saved. Open the new folder
and then close OE. If the folder is there, but just empty, continue on to
the next step.

First, check if there is a bak file already in the message store. If there
is, and you removed the dbx file, go ahead and rename it to dbx.

If it isn't already in the message store, open the Recycle bin and right
click on the bak file for the folder in question and click Restore. Open the
message store back up and change the file extension from .bak to .dbx. Close
the message store and open OE. The messages should now be back in the
folder.

If the messages are successfully restored, you can go ahead and delete the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning to help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Learner" wrote in message
...
I am using OE 6.00.290.2180 (xpsp_sp2_rtm.040803-2158).



Recently, having been prompted to "compact" I did so and at the end of the
process I lost a period of four months emails (from Feb to June). It kept
my last few days emails.



Why did this happen (has never happened before in nearly 8 years of using
OE) and how to avoid it happening again?



Thanks






  #6  
Old July 15th 08, 12:44 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 10,210
Default Lost emails during "compacting"

Please start your own new thread in the future instead of latching on to
another. Thank you.

Did you drag the current Inbox.dbx out of the message store before you
renamed the Inbox.bak to Inbox.dbx? If so, then your recent messages are in
the folder you dragged out. Is this the case?

Post back so I can give you the correct directions to follow from here.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"PDXmom" wrote in message
...
Bruce,

I had a month of messages disappear from my inbox when OE compacted on
7/10/08. I got assistance from my internet provider (a Comcast tech
support
guy) this morning. He basically had me do everything you describe in your
6/23 memo for retrieving lost messages. We were sucessful in finding the
inbox.bak folder in the recycle bin and we got the messages for 6/11-7/10
restored back into my OE Inbox. HOWEVER, the past three days of messgaes
in
my inbox were no longer there (7/11-7/14). I didn't realize this until I
had
hung up the phone from the Comcast tech support. Unfortunately, I didn't
get
his name. I have called back and spoke to three different tech people,
the
last of whom referred me to the Microsoft website. That's where I found
your
6/23 memo.

I think the 3 days of messages were somehow overwritten in the restore
process, but am hoping they're sitting in a folder on my computer. Do you
have any ideas as where they might be and how to retrieve them?

Thanks!



"Bruce Hagen" wrote:

The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or
bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, oe SP3, and are fully patched, then you should
have a backup of your dbx files in the Recycle Bin, (or possibly the
message
store), copied as bak files.

To restore a bak folder to the message store folder, first find the
location
of the Message Store.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under
Start
| Control Panel | Folder Options | View.

Close OE and then in Windows Explorer, click on the dbx file for the
missing, or empty, folder and drag it to the Desktop. It can be deleted
later once you have successfully restored the bak file. Minimize the
Message
Store.

Open OE and, if the folder is missing, create a folder with the *exact*
same
name as the bak file you want to restore but without the .bak. Eg: If the
file is Saved.bak, the new folder should be named Saved. Open the new
folder
and then close OE. If the folder is there, but just empty, continue on to
the next step.

First, check if there is a bak file already in the message store. If
there
is, and you removed the dbx file, go ahead and rename it to dbx.

If it isn't already in the message store, open the Recycle bin and right
click on the bak file for the folder in question and click Restore. Open
the
message store back up and change the file extension from .bak to .dbx.
Close
the message store and open OE. The messages should now be back in the
folder.

If the messages are successfully restored, you can go ahead and delete
the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning to help avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created
folders under 100MB, and Default folders as empty as is feasible.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Learner" wrote in message
...
I am using OE 6.00.290.2180 (xpsp_sp2_rtm.040803-2158).



Recently, having been prompted to "compact" I did so and at the end of
the
process I lost a period of four months emails (from Feb to June). It
kept
my last few days emails.



Why did this happen (has never happened before in nearly 8 years of
using
OE) and how to avoid it happening again?



Thanks







  #7  
Old October 5th 08, 08:59 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
andy
external usenet poster
 
Posts: 122
Default Lost emails during "compacting"


i have no bak files in my stored folder and recycle bin is set to delete
upon when selecting delete, nothing stays in there?

  #8  
Old October 5th 08, 09:04 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 10,210
Default Lost emails during "compacting"

Please start your own new post and explain /your/ problem in detail.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"andy" wrote in message
...

i have no bak files in my stored folder and recycle bin is set to delete
upon when selecting delete, nothing stays in there?


 




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