Identities option missing in File menu
 

Frank,
yes, I do have a 'HKEY_CURRENT_USER\Identities' key (see reply
to Jim's message for other keys).

Kevin.


"Frank Saunders, MS-MVP OE" wrote in message
...
Do you find an Identities key under HKEY_CURRENT_USER?

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Identities option missing in File menu
 

OK. Now we're getting somewhere. Under My
Computer\HKEY_CURRENT_USER\Identities, you should see several strings of
big, long numbers as shown in the attached graphic. Each of those big, long
numbers is called a GUID (Globally Unique IDentifier) and when clicking on
the number will display the "name" of the account involved in the right hand
pane. Each is for a specific Identity in Outlook Express.

Now, how many do you have? And what names are associated with each one?
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6

Identities option missing in File menu
 

Jim,
I have just the one GUID, with Username "PIPEX (Giganews)"

Kevin.


"Jim Pickering" wrote in message
...
OK. Now we're getting somewhere. Under My
Computer\HKEY_CURRENT_USER\Identities, you should see several strings of
big, long numbers as shown in the attached graphic. Each of those big,
long
numbers is called a GUID (Globally Unique IDentifier) and when clicking on
the number will display the "name" of the account involved in the right
hand
pane. Each is for a specific Identity in Outlook Express.

Now, how many do you have? And what names are associated with each one?
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6

Identities option missing in File menu
 

It sounds like somewhere along the line, something in Outlook Express became
corrupted. You might want to try an uninstall/reinstall of Internet
Explorer/Outlook Express as outlined in this KB article:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP:
http://support.microsoft.com/default...;en-us;Q318378

To do so, you will have to uninstall SP2, then do the registry edit outlined
in the article. But before doing anything that drastic, try creating a new,
" dummy" email account, i.e., just use an email address that is bogus such
as and save the entry also making invalid entries for a
POP3 and SMTP server. Then reboot and see if you can now create a new
identity using Outlook Express menu, File/Identities/Add New Identity. Let
us know if that works to fix the problem before attempting a reinstall.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6





"Kevin Bean" wrote in message
...
Jim,
I have just the one GUID, with Username "PIPEX (Giganews)"

Kevin.


"Jim Pickering" wrote in message
...
OK. Now we're getting somewhere. Under My
Computer\HKEY_CURRENT_USER\Identities, you should see several strings of
big, long numbers as shown in the attached graphic. Each of those big,
long
numbers is called a GUID (Globally Unique IDentifier) and when clicking
on
the number will display the "name" of the account involved in the right
hand
pane. Each is for a specific Identity in Outlook Express.

Now, how many do you have? And what names are associated with each one?
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6