Error Message
 

I'm sorry if I didn't address my issue per protocol. I have been trying to
find an answer for over a week, and this is my last resort, that I only
stumbled on by accident. Neither Microsoft, my anti-virus software, nor my
dsl connection have been of help. Therefore, when Microsoft used this link as
something to help me, and I searched for a similar problem, and found one, I
posted under that link. This "discussion board" works quite differently than
any others I have used.

Here is my issue. I have Windows XP, Outlook Express, verizon dsl
connection. I am working with a whole new computer, following a virus and a
complete washing of my system and new downloads, with all of the updates and
security patches added. (Trust me this is foreign language to me, but every
button has been clicked, and everything added not only by the person who
"fixed" my computer, but I have been updating as well.)

This is the error message I get in Outlook Express 6: The message could not
be opened from out Outbox folder. Account: 'incoming.verizon.net', Server:
'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error
Number: 0x800420C8

I obviously am not trying to open a message that I am in the process of
sending, and so far, MOST of my e-mails are going through (per my sent box),
however, I have had some issues with receiving e-mails regular e-mail people
are telling me they have sent.

I followed the instructions in the previous answer to this problem (the post
I replied to) and I do not have duplicate accounts. I don't know what else to
try and am very frustrated that there is no reliable source to go to for
answers.

Thank you in advance if you can be of any help in this issue.

Error Message
 

OLEXP: Err Msg: Message Could Not Be Opened from Outbox Folder:
http://support.microsoft.com/kb/175327
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
I'm sorry if I didn't address my issue per protocol. I have been trying to
find an answer for over a week, and this is my last resort, that I only
stumbled on by accident. Neither Microsoft, my anti-virus software, nor my
dsl connection have been of help. Therefore, when Microsoft used this link
as
something to help me, and I searched for a similar problem, and found one,
I
posted under that link. This "discussion board" works quite differently
than
any others I have used.

Here is my issue. I have Windows XP, Outlook Express, verizon dsl
connection. I am working with a whole new computer, following a virus and
a
complete washing of my system and new downloads, with all of the updates
and
security patches added. (Trust me this is foreign language to me, but
every
button has been clicked, and everything added not only by the person who
"fixed" my computer, but I have been updating as well.)

This is the error message I get in Outlook Express 6: The message could
not
be opened from out Outbox folder. Account: 'incoming.verizon.net', Server:
'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error
Number: 0x800420C8

I obviously am not trying to open a message that I am in the process of
sending, and so far, MOST of my e-mails are going through (per my sent
box),
however, I have had some issues with receiving e-mails regular e-mail
people
are telling me they have sent.

I followed the instructions in the previous answer to this problem (the
post
I replied to) and I do not have duplicate accounts. I don't know what else
to
try and am very frustrated that there is no reliable source to go to for
answers.

Thank you in advance if you can be of any help in this issue.

Error Message
 

These are the same "fixes" I had already printed out from the previous
question regarding this same issue. I do not have duplicate mail accounts. If
I do the start, find, search and type in outbox.dbx there is no file found.
So I can't delete that either. I'm sorry if I didn't make it clear that I had
already followed that fix entirely to no avail. There is something else
missing.

Error Message
 

Please include all previous messages in your replies.

You didn't follow the fix entirely if you didn't create a new Outbox. The
dbx files are hidden. Here it is spelled out.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
These are the same "fixes" I had already printed out from the previous
question regarding this same issue. I do not have duplicate mail accounts.
If
I do the start, find, search and type in outbox.dbx there is no file
found.
So I can't delete that either. I'm sorry if I didn't make it clear that I
had
already followed that fix entirely to no avail. There is something else
missing.

Error Message
 

Thanks Bruce. I did the first steps, sent a test e-mail, and it went out
fine. Did some more internet stuff, sent another e-mail in reply to one sent
to me, and got the same error message again. So then I went back to the
compacting instructions. I have not to this point turned off the e-mail
scanning in my Trend Micro Internet Security program, because as far as I
know, it is the only way to protect me from spam, which I do not want. Do you
have any further suggestions to get rid of spam if I turn off that aspect of
Trend?

Thank you for your help.

"Bruce Hagen" wrote:

Please include all previous messages in your replies.

You didn't follow the fix entirely if you didn't create a new Outbox. The
dbx files are hidden. Here it is spelled out.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
These are the same "fixes" I had already printed out from the previous
question regarding this same issue. I do not have duplicate mail accounts.
If
I do the start, find, search and type in outbox.dbx there is no file
found.
So I can't delete that either. I'm sorry if I didn't make it clear that I
had
already followed that fix entirely to no avail. There is something else
missing.

Error Message
 

E-mail scanning does not stop spam. Message rules or spam programs do.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption.
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email Scanning?

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
Thanks Bruce. I did the first steps, sent a test e-mail, and it went out
fine. Did some more internet stuff, sent another e-mail in reply to one
sent
to me, and got the same error message again. So then I went back to the
compacting instructions. I have not to this point turned off the e-mail
scanning in my Trend Micro Internet Security program, because as far as I
know, it is the only way to protect me from spam, which I do not want. Do
you
have any further suggestions to get rid of spam if I turn off that aspect
of
Trend?

Thank you for your help.

"Bruce Hagen" wrote:

Please include all previous messages in your replies.

You didn't follow the fix entirely if you didn't create a new Outbox. The
dbx files are hidden. Here it is spelled out.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
These are the same "fixes" I had already printed out from the previous
question regarding this same issue. I do not have duplicate mail
accounts.
If
I do the start, find, search and type in outbox.dbx there is no file
found.
So I can't delete that either. I'm sorry if I didn't make it clear that
I
had
already followed that fix entirely to no avail. There is something else
missing.

Error Message
 

"Bruce Hagen" wrote:

E-mail scanning does not stop spam. Message rules or spam programs do.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption.
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email Scanning?

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
Thanks Bruce. I did the first steps, sent a test e-mail, and it went out
fine. Did some more internet stuff, sent another e-mail in reply to one
sent
to me, and got the same error message again. So then I went back to the
compacting instructions. I have not to this point turned off the e-mail
scanning in my Trend Micro Internet Security program, because as far as I
know, it is the only way to protect me from spam, which I do not want. Do
you
have any further suggestions to get rid of spam if I turn off that aspect
of
Trend?

Thank you for your help.

"Bruce Hagen" wrote:

Please include all previous messages in your replies.

You didn't follow the fix entirely if you didn't create a new Outbox. The
dbx files are hidden. Here it is spelled out.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
These are the same "fixes" I had already printed out from the previous
question regarding this same issue. I do not have duplicate mail
accounts.
If
I do the start, find, search and type in outbox.dbx there is no file
found.
So I can't delete that either. I'm sorry if I didn't make it clear that
I
had
already followed that fix entirely to no avail. There is something else
missing.

Error Message
 

OK...what I am saying here is that my anti virus program includes a spam
program, as well as spyware controls, etc. I have an anti-spam toolbar,
associated with this program, which puts all "spam" (or nearly all) into a
spam folder, instead of cluttering and defiling my inbox. I can also block
e-mails from this, send spam alerts through on something that gets to my
inbox by mistake, etc. I am very reluctant to turn that off, as without it,
all of the garbage gets through to my inbox. If I am misunderstanding
something, please explain, but I have never found a way to eliminate spam
with simple Outlook Express "tools." I suppose if that is the reason I am
getting the error message when sending e-mail messages in OE, that is a small
price to pay for not getting spammed. I'm not really using it to check for
viruses...just to eliminate the spam.

"Bruce Hagen" wrote:

E-mail scanning does not stop spam. Message rules or spam programs do.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption.
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email Scanning?

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
Thanks Bruce. I did the first steps, sent a test e-mail, and it went out
fine. Did some more internet stuff, sent another e-mail in reply to one
sent
to me, and got the same error message again. So then I went back to the
compacting instructions. I have not to this point turned off the e-mail
scanning in my Trend Micro Internet Security program, because as far as I
know, it is the only way to protect me from spam, which I do not want. Do
you
have any further suggestions to get rid of spam if I turn off that aspect
of
Trend?

Thank you for your help.

"Bruce Hagen" wrote:

Please include all previous messages in your replies.

You didn't follow the fix entirely if you didn't create a new Outbox. The
dbx files are hidden. Here it is spelled out.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
These are the same "fixes" I had already printed out from the previous
question regarding this same issue. I do not have duplicate mail
accounts.
If
I do the start, find, search and type in outbox.dbx there is no file
found.
So I can't delete that either. I'm sorry if I didn't make it clear that
I
had
already followed that fix entirely to no avail. There is something else
missing.

Error Message
 

QP
I'm not really using it to check for viruses...just to eliminate the spam.
/QP

Is Trend Micro your anti-virus program, or do you have another? You can have
one program that does virus protection, anti spam and a firewall all in one.
Every anti-virus program has an e-mail scanning option which should never be
used with Outlook Express.

Aside from that, you did delete the Outbox.dbx file from your message store?
You did have OE closed when you did this? Have you rebooted since doing
this?

While e-mail scanning causes problems with OE, your original problem was a
corrupt Outbox, since you only had one account. Deleting the Outbox.dbx file
should have fixed that. E-mail scanning was just included in the General
Precautions I included.

If you are having problems receiving mail as well, then your problems are
greater. I would look at Trend Micro fro problems receiving mail.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
OK...what I am saying here is that my anti virus program includes a spam
program, as well as spyware controls, etc. I have an anti-spam toolbar,
associated with this program, which puts all "spam" (or nearly all) into a
spam folder, instead of cluttering and defiling my inbox. I can also block
e-mails from this, send spam alerts through on something that gets to my
inbox by mistake, etc. I am very reluctant to turn that off, as without
it,
all of the garbage gets through to my inbox. If I am misunderstanding
something, please explain, but I have never found a way to eliminate spam
with simple Outlook Express "tools." I suppose if that is the reason I am
getting the error message when sending e-mail messages in OE, that is a
small
price to pay for not getting spammed. I'm not really using it to check for
viruses...just to eliminate the spam.

"Bruce Hagen" wrote:

E-mail scanning does not stop spam. Message rules or spam programs do.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption.
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email
Scanning?

Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
Thanks Bruce. I did the first steps, sent a test e-mail, and it went
out
fine. Did some more internet stuff, sent another e-mail in reply to one
sent
to me, and got the same error message again. So then I went back to the
compacting instructions. I have not to this point turned off the e-mail
scanning in my Trend Micro Internet Security program, because as far as
I
know, it is the only way to protect me from spam, which I do not want.
Do
you
have any further suggestions to get rid of spam if I turn off that
aspect
of
Trend?

Thank you for your help.

"Bruce Hagen" wrote:

Please include all previous messages in your replies.

You didn't follow the fix entirely if you didn't create a new Outbox.
The
dbx files are hidden. Here it is spelled out.

Tools | Options | Maintenance | Store Folder will reveal the location
of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put
the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question
{Outbox.dbx}
and delete it. A new one will be created automatically when you open
OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and
move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually
while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems
such
as
time-outs and account setting changes. Your up-to-date A/V program
will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Goldilocks" wrote in message
...
These are the same "fixes" I had already printed out from the
previous
question regarding this same issue. I do not have duplicate mail
accounts.
If
I do the start, find, search and type in outbox.dbx there is no file
found.
So I can't delete that either. I'm sorry if I didn't make it clear
that
I
had
already followed that fix entirely to no avail. There is something
else
missing.

Error Message
 

1. Move any messages that you want to keep out of Sent Items and Deleted
Items folders and into other folders you've created for archiving (saving)
such messages.

2. Write down the location of your identity's store
(http://www.insideoe.com/files/store.htm#storemain).

3. Close OE.

4. In Windows Explorer, navigate to your store folder, find & delete the
files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.

To avoid such problems in the futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.

NB: Also disable or uninstall Trend Micro AntiSpam. It's not designed for
Outlook Express and can cause just the problems you've been having. Repeat:
Disable email scanning and anti-spam.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

Goldilocks wrote:
I'm sorry if I didn't address my issue per protocol. I have been trying to
find an answer for over a week, and this is my last resort, that I only
stumbled on by accident. Neither Microsoft, my anti-virus software, nor my
dsl connection have been of help. Therefore, when Microsoft used this link
as something to help me, and I searched for a similar problem, and found
one, I posted under that link. This "discussion board" works quite
differently than any others I have used.

Here is my issue. I have Windows XP, Outlook Express, verizon dsl
connection. I am working with a whole new computer, following a virus and
a
complete washing of my system and new downloads, with all of the updates
and
security patches added. (Trust me this is foreign language to me, but
every
button has been clicked, and everything added not only by the person who
"fixed" my computer, but I have been updating as well.)

This is the error message I get in Outlook Express 6: The message could
not
be opened from out Outbox folder. Account: 'incoming.verizon.net', Server:
'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error
Number: 0x800420C8

I obviously am not trying to open a message that I am in the process of
sending, and so far, MOST of my e-mails are going through (per my sent
box),
however, I have had some issues with receiving e-mails regular e-mail
people
are telling me they have sent.

I followed the instructions in the previous answer to this problem (the
post
I replied to) and I do not have duplicate accounts. I don't know what else
to try and am very frustrated that there is no reliable source to go to
for
answers.

Thank you in advance if you can be of any help in this issue.