I just downloaded the latest Windows XP Updates and have SP2 on this system.
However, when I rebooted, I can no longer send or receive msgs in OE6. I can
open the program OK & can also surf the Internet with IE. I don't receive any
error messages but sometimes have trouble shutting OE down. I also tried
turning off my anti-virus program, but this didn't help. Could there be a
problem with a Windows Update that is causing this to happen?

Does it even seem to try to do a send and receive? Look in Tools,
Accounts, Mail, Properties, General. Is the Include this account ...
box checked?

Also see:
How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express
http://support.microsoft.com/?kbid=813514


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"donna" wrote in message
...
I just downloaded the latest Windows XP Updates and have SP2 on this
system.
However, when I rebooted, I can no longer send or receive msgs in OE6.
I can
open the program OK & can also surf the Internet with IE. I don't
receive any
error messages but sometimes have trouble shutting OE down. I also
tried
turning off my anti-virus program, but this didn't help. Could there
be a
problem with a Windows Update that is causing this to happen?

Yes, but it only says "Connecting" in the tool bar and this never seems to
change. No eventual error message that says it couldn't connect or anything -
just constant "Connecting." And the "Include this account" box is checked.
And I don't get any error messages when I try to send/receive so I doubt the
troubleshoot article will help. Any word on a problem with an Update?

"Michael Santovec" wrote:

Does it even seem to try to do a send and receive? Look in Tools,
Accounts, Mail, Properties, General. Is the Include this account ...
box checked?

Also see:
How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express
http://support.microsoft.com/?kbid=813514


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"donna" wrote in message
...
I just downloaded the latest Windows XP Updates and have SP2 on this
system.
However, when I rebooted, I can no longer send or receive msgs in OE6.
I can
open the program OK & can also surf the Internet with IE. I don't
receive any
error messages but sometimes have trouble shutting OE down. I also
tried
turning off my anti-virus program, but this didn't help. Could there
be a
problem with a Windows Update that is causing this to happen?

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on this
system. However, when I rebooted, I can no longer send or receive msgs in
OE6. I can open the program OK & can also surf the Internet with IE. I
don't receive any error messages but sometimes have trouble shutting OE
down. I also tried turning off my anti-virus program, but this didn't
help. Could there be a problem with a Windows Update that is causing this
to happen?

yes, but I shut it completely off to make sure that this wasn't what was
interfering with OE and there was no change whatsoever in the OE function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on this
system. However, when I rebooted, I can no longer send or receive msgs in
OE6. I can open the program OK & can also surf the Internet with IE. I
don't receive any error messages but sometimes have trouble shutting OE
down. I also tried turning off my anti-virus program, but this didn't
help. Could there be a problem with a Windows Update that is causing this
to happen?

Try the section entitled "To restore the default General and Trojan horse
firewall rules" at this page:
http://service1.symantec.com/Support...05083015103436

If no joy, Disable protection, reboot, and re-enable it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


donna wrote:
yes, but I shut it completely off to make sure that this wasn't what was
interfering with OE and there was no change whatsoever in the OE function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on this
system. However, when I rebooted, I can no longer send or receive
msgs in OE6. I can open the program OK & can also surf the Internet
with IE. I don't receive any error messages but sometimes have
trouble shutting OE down. I also tried turning off my anti-virus
program, but this didn't help. Could there be a problem with a
Windows Update that is causing this to happen?

I followed the instructions to restore & now I can turn off all Norton
Internet Security EXCEPT the anti-virus and automatic updates. When I open
the options menu to turn off these two features, the program locks up on me
completely. This wasn't true earlier when I was able to turn off the
anti-virus before.

"PA Bear" wrote:

Try the section entitled "To restore the default General and Trojan horse
firewall rules" at this page:
http://service1.symantec.com/Support...05083015103436

If no joy, Disable protection, reboot, and re-enable it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


donna wrote:
yes, but I shut it completely off to make sure that this wasn't what was
interfering with OE and there was no change whatsoever in the OE function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on this
system. However, when I rebooted, I can no longer send or receive
msgs in OE6. I can open the program OK & can also surf the Internet
with IE. I don't receive any error messages but sometimes have
trouble shutting OE down. I also tried turning off my anti-virus
program, but this didn't help. Could there be a problem with a
Windows Update that is causing this to happen?

I shut down the system anyway even though I couldn't turn off those two
features. I forgot to say that I was having trouble shutting down XP as well
& would frequently get an End Programm CCApp message. But when I booted back
up, OE was working, so whatever it was (can you identify this for me -
something to do with a Norton Firewall update???), it appears to be over.

"PA Bear" wrote:

Try the section entitled "To restore the default General and Trojan horse
firewall rules" at this page:
http://service1.symantec.com/Support...05083015103436

If no joy, Disable protection, reboot, and re-enable it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


donna wrote:
yes, but I shut it completely off to make sure that this wasn't what was
interfering with OE and there was no change whatsoever in the OE function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on this
system. However, when I rebooted, I can no longer send or receive
msgs in OE6. I can open the program OK & can also surf the Internet
with IE. I don't receive any error messages but sometimes have
trouble shutting OE down. I also tried turning off my anti-virus
program, but this didn't help. Could there be a problem with a
Windows Update that is causing this to happen?

I dunno, but it would appear that you needed to reboot in order to have
whatever corrections you made "stick" or take effect. Thanks for posting
back.

Symantec Service & Support
http://www.symantec.com/techsupp/index.html
--
~PA Bear


donna wrote:
I shut down the system anyway even though I couldn't turn off those two
features. I forgot to say that I was having trouble shutting down XP as
well & would frequently get an End Programm CCApp message. But when I
booted back up, OE was working, so whatever it was (can you identify this
for me - something to do with a Norton Firewall update???), it appears to
be over.

"PA Bear" wrote:

Try the section entitled "To restore the default General and Trojan
horse firewall rules" at this page:
http://service1.symantec.com/Support...05083015103436

If no joy, Disable protection, reboot, and re-enable it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


donna wrote:
yes, but I shut it completely off to make sure that this wasn't what
was interfering with OE and there was no change whatsoever in the OE
function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on
this system. However, when I rebooted, I can no longer send or
receive msgs in OE6. I can open the program OK & can also surf
the Internet with IE. I don't receive any error messages but
sometimes have trouble shutting OE down. I also tried turning off
my anti-virus program, but this didn't help. Could there be a
problem with a Windows Update that is causing this to happen?

I am experiencing exactly the problems as you Donna

"PA Bear" wrote:

I dunno, but it would appear that you needed to reboot in order to have
whatever corrections you made "stick" or take effect. Thanks for posting
back.

Symantec Service & Support
http://www.symantec.com/techsupp/index.html
--
~PA Bear


donna wrote:
I shut down the system anyway even though I couldn't turn off those two
features. I forgot to say that I was having trouble shutting down XP as
well & would frequently get an End Programm CCApp message. But when I
booted back up, OE was working, so whatever it was (can you identify this
for me - something to do with a Norton Firewall update???), it appears to
be over.

"PA Bear" wrote:

Try the section entitled "To restore the default General and Trojan
horse firewall rules" at this page:
http://service1.symantec.com/Support...05083015103436

If no joy, Disable protection, reboot, and re-enable it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


donna wrote:
yes, but I shut it completely off to make sure that this wasn't what
was interfering with OE and there was no change whatsoever in the OE
function.

"PA Bear" wrote:

Are you running Norton Internet Security or Personal Firewall?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
DTS-L.org

donna wrote:
I just downloaded the latest Windows XP Updates and have SP2 on
this system. However, when I rebooted, I can no longer send or
receive msgs in OE6. I can open the program OK & can also surf
the Internet with IE. I don't receive any error messages but
sometimes have trouble shutting OE down. I also tried turning off
my anti-virus program, but this didn't help. Could there be a
problem with a Windows Update that is causing this to happen?